Microsoft Store: Something happened on our end error [FIX]

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • Microsoft Store is one of the pre-installed Windows 10 apps that is very useful for downloading and installing verified applications that are safe and fully compatible with the operating system.
  • Sometimes, when you get something from the store, a message saying to Try that again and that Something happened on our end shows up. If the Internet connection is good, maybe the servers are busy. If not, resetting the Store app or clearing the cache should fix this.
  • For other troubleshooting guides regarding the store you can visit the Microsoft Store section on our website.
  • Hopefully, the Store works again. You might want to check out the PC issues area with plenty of fixes for all sorts of problems.
something happened microsoft store

Microsoft Store is one of the pre-installed Windows 10 apps. Some users have stated that a Try that again error message pops up when they try launching MS Store.

The full error message states: Try that again. Something happened on our end. Waiting a bit might help. Consequently, the MS Store doesn’t open.

How can I fix the Try that again error on Microsoft Store? To fix it, start by running Windows Store Apps Troubleshooter. That should resolve the halt or at least give you a better insight into what’s causing it.

If the issue persists, reset the MS Store app and check Buy and Download Xbox Live settings.

Read in detail about each respective solution below.

How do I fix Try that again Store error

  1. Run the Windows Store Apps Troubleshooter
  2. Reset the MS Store App
  3. Check the Buy and Download Xbox Live Setting
  4. Clear the LocalCache Folder

1. Run the Windows Store Apps Troubleshooter

  1. Press the Windows key + S hotkey, which will open Cortana’s search box in Windows 10.
  2. Enter the keyword ‘troubleshoot’ in the text box, and click Troubleshoot settings.
  3. Scroll down to and select Windows Store Apps.windows store apps troubleshooter
  4. Press the Run this troubleshooter button to open the Windows Store Apps troubleshooter.Windows Store Apps troubleshooter detecting problems
  5. Then go through the troubleshooter’s potential resolutions.

Try running the Windows Store Apps troubleshooter. Some users have confirmed that troubleshooter resolved the “Try that again” error for them. Above you can find how users can open the Windows Store Apps troubleshooter.


2. Reset the MS Store App

Some users have fixed the Try that again. Something happened on our end. Waiting a bit might help error by resetting Microsoft Store app. To do that, press the Windows key + X hotkey.

  1. Click Run to open that accessory.
  2. Enter ‘wsreset.exe’ in Run’s Open box.wsreset.exe
  3. Press the OK button.
  4. A blank Command Prompt window will then open when its resetting MS Store. Thereafter, the MS Store app might open.

3. Check the Buy and Download Xbox Live Setting

  1. To do that, log in to the Xbox Live website and open https://account.xbox.com/en-US/Settings.
  2. Select the XBOX One Online Safety tab.
  3. Select the Only Free radio button for the Buy and Download option.

Adjusting the Buy and Download Xbox Live setting is another resolution that has fixed the Try that again error for some users.


4. Clear the LocalCache Folder

  1. Open Run by pressing the Windows key + R hotkey.
  2. Input ‘%localappdata%’ in Run and click OK to open File Explorer as shown directly below.appdata local files
  3. Open the Packages, Microsoft.WindowsStore_8wekyb3d8bbwe, and LocalCache folders from there.appdata local cache
  4. Press the Ctrl + A hotkey to select all content within the LocalCache folder.
  5. Press the Delete button.

A corrupted LocalCache folder can be the source for various Microsoft Store errors. So, clearing that folder is a potential resolution for the Try that again error. Users can clear the LocalCache folder as instructed above.

Those are some of the confirmed resolutions for Try that again. Something happened on our end. Waiting a bit might help error. So, there’s a good chance that one, or more, of the resolutions above, will fix the error for most users.

FAQ: Learn more about Microsoft Store

  • Why is my Microsoft Store Not Working?

It’s just one of those things that might happen after a while if the application stores a lot of cache information and things get mixed up. A simple Microsoft Store Cache clearing will do the job nicely and most likely return Microsoft Store to a working state.

  • What is WSReset?

WSReset.exe is a troubleshooting tool. The main purpose is to reset Microsoft Store but without having to delete any installed applications or changing any account settings.

  • How do I fix the Microsoft Store app?

The steps to reset the Microsoft Store application are similar to any other application. Visit the Settings area. If you have trouble with it, fix settings app first. Click on System, then Apps & features. Select from the list Microsoft Store. Click on Advanced options and you will find the reset button.

Editor’s Note: This post was originally published in May 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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