Microsoft Store Something Happened On Our End: 5 Easy Fixes

Regain access to the Microsoft Store and get the best deals

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Something happened on our end. Waiting a bit might help error in Microsoft Store might be caused by a faulty Internet connection.
  • Running the Windows troubleshooter should help you see what's leading to the Microsoft Store Something happened on our end issue.
  • In some cases, the local cache might prevent the app from launching.
something happened on our end waiting a bit might help

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Microsoft Store is one of the pre-installed Windows 10 apps. Some users have stated that a Microsoft Store Something happened on our end, waiting a bit might help error message pops up when they try launching the app. It is sometimes followed by code: 0x00000191 or PUR-unknown internal failure.

The entire error message states: Try that again. Something happened on our end. Waiting a bit might help. Consequently, the MS Store doesn’t open.

Users have reported encountering this game in Minecraft, Call of Duty, Forza Horizon 5, on Xbox, and various Windows operating systems, such as Windows 10 and 11.

This detailed guide will show you surefire ways to fix this error and help you get back to getting the best deals on the Microsoft Store.

What does something happened on our end mean for Microsoft Store?

The Something happened on our end. Waiting a bit might help Microsoft Store error message can be caused by an Inactive or slow Internet connection.

However, if you are sure your network is fine, you might need to look at other factors, like server problems from Microsoft.

Also, glitches within the Microsoft Store app can cause the Something happened on our end error on Windows.

How do I fix the Microsoft Store Something happened on our end error?

In this article

Before heading to the slightly complex solutions, give these quick ones a try:

  • Restart the computer and check if you can now access Microsoft Store.
  • If you have a VPN configured to reroute the connection, disable it, and then try accessing the Store.

If these don’t work, the solutions listed next should.

1. Run the Windows Store Apps troubleshooter

1. Press the Windows key + S hotkey and type troubleshoot.

2. Select the Troubleshoot settings.

3. Choose the Additional troubleshooter option.

additional troubleshooting something has happened on our end waiting a bit might help

4. Scroll down and select Windows Store Apps.

windows store

5. Click the Run the troubleshooter button to open the Windows Store Apps troubleshooter.

run troubleshoot

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6. Then go through the troubleshooter’s potential resolutions.

The built-in troubleshooter on Windows is an excellent tool to detect and fix issues on your PC. It can also help resolve the Microsoft Store something happened on our end error.

So, you should also give it a try before moving to other sophisticated solutions.

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2. Reset the MS Store app

  1. Press the Windows + R to open the Run utility, enter wsreset.exe, and click OK.
    ws reset something has happened on our end waiting a bit might help
  2. A blank window will then open while resetting MS Store. After that, the MS Store app might open.

If you are getting the Something happened on our end Microsoft Store error after running the troubleshooter, the issue might be due to glitches or wrong settings on the Microsoft Store app.

Resetting the app should help restore normalcy in this case.

3. Check the Buy and Download Xbox Live setting

  1. Log in to the Xbox Live website and open Settings.
    xbox live
  2. Select the XBOX One Online Safety tab.
  3. Select the Only Free radio button for the Buy and Download option.

Adjusting the Buy and Download Xbox Live setting is another resolution that can fix the try that again, something happened on our end. Waiting a bit might help fix the Windows Store something happened on our end error for some users. So, be sure to try it out too.

4. Clear the LocalCache folder

  1. Open Run by pressing the Windows key + R hotkey.
  2. Input %localappdata% in the run box and click OK to open File Explorer.
    run local
  3. Select the Packages folder.
    packages something has happened on our end waiting a bit might help
  4. Choose the Microsoft.WindowsStore_8wekyb3d8bbwe folder.
  5. Now, select the LocalCache folder.
    local cache
  6. Press the Ctrl + A keys to select the contents of the folder.
    select all
  7. Finally, hit the Delete button to remove them.

A corrupted LocalCache folder can be the source of various Microsoft Store errors. So, clearing that folder is a possible resolution for Something happened on our end. Waiting a bit might help error.

5. Create a new user account

  1. Press Windows + R to open Run, type netplwiz in the text field, and hit Enter.netplwiz
  2. Click on the Add button to create a new user account.add
  3. Now, to log in using a Microsoft account, enter the linked email address in the text field, and follow the on-screen instructions to complete the address
  4. To create a local account, click on Sign in without a Microsoft account (not recommended).sign in without a microsoft account
  5. Choose Local account at the bottom.local account
  6. Enter the username and password for it, and click on Next to proceed. Though not recommended, a local account can be created without setting a login password, so you can leave those fields blank.user name
  7. Verify the details, and click on Finish to complete the account creation.complete

All that’s left is for you to log in to Windows using the new account, and Microsoft Store shouldn’t throw an error anymore.

The problem likely arose due to corruption of the user account, which is quite difficult and time-consuming to fix. And by creating a local account, you save both time and effort.

The Something happened on our end error can be frustrating, as it might make you miss out on some deals. But with the fixes in this guide, you should be able to solve the problem for good.

Now that you have fixed things and can access the Store, check our curated list of the best apps for Windows and download them right away.

Feel free to let us know the fix for the Microsoft Store Something happened on our end error in this guide that helped you get the error in the comments below.

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