FIX: Microsoft Store won’t open in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Affiliate Disclosure

  • The Microsoft Store was first introduced alongside the Windows 8 OS, and acts as a digital distribution platform for many great apps and games.
  • Many software or connectivity issues can cause your Microsoft Store app to not open. If that happens, simply follow the steps that we've written in the article below.
  • There are plenty of similar issues out there, but we have most of them covered in our dedicated hub for fixing Microsoft Store issues. Thus, make sure you bookmark it since you will surely need it again.
  • For more simple troubleshooting guides, check out our Fix page.
Solve Windows Store Won't Open in Windows 10

Microsoft first introduced its App Store when it rolled out Windows 8, and has been improving its offering ever since.

Windows 10 brought an exponential increase in the number of available apps, but some users reported that the Microsoft Store won’t open after installing the latest Windows 10 update or after upgrading to the latest OS version. Let’s see how to fix this issue.With a new interface optimised for tablets and other touch input devices, apps are becoming a crucial part of the Windows experience.

If you can’t open the Microsoft Store to download apps, that can be a pretty big problem if you own a tablet, or any touchscreen device.

Before we try to fix this issue, make sure that your OS is up to date. If not, download the latest updates via Windows Update.


How can I fix Microsoft Store launch issues after upgrade:

  1. Delete local cache
  2. Change the DNS addresses
  3. Use the Powershell
  4. Make sure you’ve got enough storage space
  5. Sign out/ Sign in to your account
  6. Run the Windows Troubleshooter
  7. Run a full system scan
  8. Update Windows Store
  9. Run WSReset.exe
  10. Disable Proxy or VPN
  11. Reinstall the problematic app
  12. Check time, date and region settings
  13. Repair your registry
  14. Update your OS
  15. Clean your temporary files and folders
  16. Remove recently installed software
  17. Clean boot your computer

1. Delete local cache

Sometimes issues can be caused by cache, so in order to delete it go to this location and delete all the files and folders in it.:

  • C:Usersuser_nameAppDataLocalPackagesMicrosoft.WindowsStore_8wekyb3d8bbweLocalCache

Of course, replace user_name with your actual username on your computer. After you have deleted cache, try to start the App Store again.


2. Change the DNS addresses

  1. Open Control Panel and go to Network Connections.
  2. Choose the network connection that you’re currently using, right-click it, and select Properties.
  3. Scroll to Internet protocol version 4 (TCP/IPv4) and choose Properties.fix Windows Store Won't Open after upgrade
  4. Choose Use the following DNS Server addresses.
  5. Enter 8.8.8.8 as a preferred DNS Server and 8.8.4.4 as Alternate DNS Server.fix Windows Store Won't Open after upgrade
  6. Press OK to save your changes.

If the local cache solution didn’t get the job done, you can try with changing the DNS addresses. If you notice any changes with your Internet connection, repeat the process and return everything to its default values.

You can’t open Control Panel on Windows 10? Take a look at this step-by-step guide to find a solution.


The DNS server isn’t responding? Check out this guide to fix the issue in no time.


3. Use the Powershell

  1. Open the Start menu and in the Search field enter Powershell.
  2. Right-click the Powershell icon, and choose Run as administrator.
  3. Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}.
  4. Press Enter to execute the command.

The next solution on our list is the Powershell. You can try to restore the availability of your Microsoft Store with one PS command.


Windows PowerShell stops working? Don’t worry, we’ve got 4 ways to make it work again.


4. Make sure you’ve got enough storage space

If you’re running low on storage space, this may explain why the Microsoft Store won’t launch. In this case, clean up your system partition.

As a quick reminder, if you don’t have enough free space, Microsoft Store updates and installations might get stuck.

Make sure to remove all the apps and programs that you don’t use frequently. Also, transfer multimedia files to another partition on save them on an external storage device.

You can leave the task of cleaning your files to a dedicated tool like CCleaner.


Want more storage space? Free up your hard drive in just a couple of simple steps.


5. Sign out/ Sign in to your account

  1. Open the Microsoft Store.
  2. Click on your Profile icon in the upper right corner.
  3. Click again on the active account and choose Sign Out.
  4. Close the Microsoft Store and start it again.
  5. Click on the blank icon and select Sign In.windows store app download stuck
  6. Enter your credentials and look for improvements.

If the sign out button is available, hit it to disconnect from your Microsoft account. Some users reported that this quick and simple action fixed many Microsoft Store issues. Then sign back in and check if the issue persists.


6. Run the Windows Troubleshooter

1. Go to Settings > Update & Security > select Troubleshoot in the left-hand panel

2. In the new window, go to the section Find and fix other problems > select the Microsoft Store troubleshooter > Run the troubleshooter

fix windows store apps

Windows 10 Creators Update features a dedicated built-in Troubleshooter that can fix general PC issues. If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

If you run an older Windows version, you can download the Microsoft Easy Fix tool to troubleshoot various software and hardware issues.

The tool is compatible with Windows 10 Version 1607, Windows 8.1, Windows 8, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Professional, Windows 7 Ultimate.

Go to the official Microsoft Easy Fix tool webpage, and scroll down to select the troubleshooter that best suits your needs. When you select the respective tool, your PC will start downloading the troubleshooting software.


If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.


7. Run a full system scan

  1. Go to Start > type ‘defender’ > double click Windows Defender to launch the tool
  2. In the left-hand pane, select the shield icon
  3. In the new window, click the Advanced scan option
  4. Check the full scan option to launch a full system malware scan.

Malware may cause various issues on your computer, including Windows Store app issues. Perform a full system scan in order to detect any malware running on your computer.

You can use Windows’ built-in antivirus, Windows Defender, or third-party antivirus solutions. We recommend Bitdefender – rated as Nr. 1 world’s best Antivirus it will find all the malware on your PC and completely eliminate the threats.


Need more info on how to run a full system scan in Windows Defender? Check out this dedicated guide.


8. Update Microsoft Store

  1. Open the Microsoft Store app from the Start menu.
  2. Click on the 3-dot menu in the far right corner and open Downloads and updates.
  3. Click on the ”Get Updates” button.

fix update windows store

If you can’t open the Microsoft Store, this might be the result of a temporary bug that’s plaguing the current version. The quickest way to fix that is to check frequently for updates.


9. Run WSReset.exe

  1. Go to Search and type WSReset.exe > hit Enter.
  2. This will restart Windows Store and clear the stored cache.

Another solution is to use a simple command to reset the Microsoft Store cache. The WSReset.exe command allows you to restart Microsoft Store and clear the app‘s cache.

In this manner, you’ll restart all the associated services and clear the Microsoft Store cache. This solution has proven to be very helpful in fixing many Microsoft Store issues, including stalls and errors.

Now open the Store once again and check if the issue persists.


10. Disable Proxy or VPN

  1. Right-click the Start menu and open Control Panel.
  2. Click Internet Options.
  3. Open the Connections tab.
  4. Click on LAN settings.
  5. Uncheck the box beside Use a proxy server for your LAN.
  6. Confirm changes and try to log-in again.

Particular Proxy or VPN settings may block the outgoing connection to the Microsoft Store servers. If you can’t launch the Store, try to disable these settings before you log in with your Microsoft account.

Now, turn your off VPN and try to launch the Microsoft Store again. That should address some connectivity issues caused by Proxy server or VPN.


Sometimes, the proxy can’t be disabled no matter what you do. We’ve prepared a simple guide just for such an occasion.


11. Reinstall the problematic app

  1. Go to Start > type apps and features and select the first result
  2. Right-click the problematic app > choose Uninstall.fix windows store won't open
  3. Restart your PC.
  4. Now, open Microsoft Store.
  5. Search for the app that you just uninstalled and install it again.

Sometimes, the Microsoft Store won’t open simply because certain apps fail to function correctly. The best way to solve this problem is to uninstall and then reinstall those particular apps.


12. Check time, date and region settings

  1. Open the Settings app > go to Time & language
  2. Select Date & time from the left pane > enable Set time automatically
  3. Enable the ‘Select time zone automatically‘ feature.windows store app download stuck
  4. Now, choose Region & language from the same pane.
  5. Change Country or region to the United States.windows store app download stuck
  6. Close Settings and look for changes in the Store.

Make sure that time and date are properly set. Also, set your country and region to the United States.


Windows 10 won’t let you change your time zone? Take a look at this article to find out how to fix the issue easily.


13. Repair your registry

1. Go to Start > type cmd > right-click Command Prompt > select Run as Administrator

2. Now type the sfc /scannow command

3. Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look on this guide.

Corrupted registry files and key may also cause Microsoft Store issues. The simplest way to repair your registry is to use a dedicated tool, such as CCleaner. Don’t forget to first backup your registry in case anything goes wrong.

You can also use Microsoft’s System File Checker to check for system file corruption. The utility verifies the integrity of all protected system files and repairs files with problems when possible.


scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.


14. Update your OS

To access the Windows Update section, you can simply type update in the search box. This method works on all Windows versions. Then go to Windows Update, check for updates and install the available updates.

Make sure that you’re running the latest Windows OS updates on your machine.

As a quick reminder, Microsoft constantly rolls out Windows updates in order to improve the system’s stability and fix various issues. These updates are often targeted at improving the Windows Store experience and reliability.


Having trouble updating your Windows 10? Check out this guide that will help you solve them in no time.


15. Clean your temporary files and folders

1. Go to Start > type Disk Cleanup > launch the tool

2. Select the disk that you want to clean > the tool will them tell you how much space you can free up

3. Select Clean up system files.

 

The simplest and quickest manner to delete your temporary files and folders is to use Disk Cleanup. As you use your computer or browse the Internet, your PC accumulates various unnecessary files.

These so called junk files may affect your computer’s processing speed, causing apps to respond slowly and can even prevent them from launching.

Clean your temporary files and then try to write data on the problematic storage device again.


Problems deleting all your junk files? Follow this guide to solve Disk Cleanup issues and save your drive.


16. Remove recently installed software

Go to Start > type Control Panel > select the program(s) recently added > click Uninstall.

If you recently installed new software on your computer, try uninstalling it. Then restart your computer, and see if the issue has been solved.


17. Clean boot your computer

  1. Type System Configuration in the search box > hit Enter
  2. On the Servicestab >  select the Hide all Microsoft services check box > click Disable all.

hide all microsoft services windows 10

3. On the Startuptab > click on Open Task Manager.

4. On the Startuptab in Task Manager > select all items > click Disable.

disable start up items windows 10

5. Close the Task Manager.

6. On the Startup tab of the System Configuration dialog box >click OK > restart your computer.

Launch the Store again to see if the problem has been solved.

A clean boot starts Windows by using a minimal set of drivers and startup programs to eliminate software conflicts that may occur when you install a program or an update or when you simply launch a program.

If you’re interested in how to add or remove startup apps on Windows 10, check out this simple guide.


Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


FAQ: Learn more about the Microsoft Store app

  • Is the Microsoft Store app downloadable?

Under normal conditions, your Microsoft Store app comes pre-installed with your Windows 10 OS.

  • If the Microsoft Store app doesn’t launch, can I use my other Store apps?

Yes, having the Microsoft Store app opened is not a requirement to run any of the apps downloaded through it. you can also get the apps without the Microsoft Store too.

  • Why won’t my Microsoft Store app launch?

If the Microsoft Store app doesn’t launch, you should first check whether you have issues with your Microsoft Account.


That’s it. We hope that at least one of these solutions helped you with your App Store issue. If you have any comments or suggestions, please write them down in the comment section below.

Also, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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