FIX: Twitch is giving me a black screen in Chrome

By: Lily Smith
7 minute read
twitch

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How do I fix Twitch black screen issues on PC?

  1. Clear the cache and cookies
  2. Clear browsing data
  3. Try incognito mode in Google Chrome
  4. Release/ renew IP address
  5. Disable all extensions and plugins
  6. Allow Flash player and Java script
  7. Update your browser
  8. Reset Chrome settings to default
  9. Reinstall Google Chrome
  10. Check Hardware Acceleration Settings
  11. Enable TLS
  12. Do not use VPN or Proxy server
  13. Use the alternative Multitwitch

Twitch is a very popular online service for watching and streaming digital video broadcasts. At first, it has begun as a video game streaming service but it has expanded a lot and now it offers a variety of different live streams aimed to appeal to a broader audience: streams dedicated to music, artwork creation, talk shows, and the occasional TV series.

It seems that a lot of Twitch fans are facing a black screen issue when using Google Chrome and that is the reason why, we put together a list of solutions that you can use to solve this issue.

How to fix Twitch black screen when streaming

Solution 1: Clear the cache and cookies

It is a good idea to clear the Google Chrome cache every once in a while. Users have reported that doing so could help fix the black video screen issue. Here is how to clear the data stored in cache:

  1. Open Google Chrome
  2. Click ⋮. It’s in the top-right corner of Chrome‘s window. On older versions of Chrome, this icon will resemble instead
  3. Click More tools and go to Clear browsing data
  4. At the top, choose a time range. In order to delete everything, select All time
  5. Check the boxes next to Cookies and other site data and Cached images and files
  6. Click Clear dataclear cache and cookies

Solution 2: Clear browsing data

Clearing browsing data sometimes fixes the Twitch black screen error. In order to do this:

  1. Open Google Chrome and type chrome://settings/privacy in the address bar
  2. Click on Clear browsing datachrome clear browsing data
  3. Click on Advanced and change Time Range to All Time – make sure you check all the boxes except Passwords and Autofill form data. It is very important to check Content settings and Media licenses
  4. Click on Clear dataclear browsing data

— RELATED: FIX: Twitch won’t broadcast on Xbox One

Solution 3: Try incognito mode in Google Chrome

You can find bellow a few steps on how to activate Incognito mode in Chrome, as some users reported that this has helped them to solve the Twitch black screen error:

  1. Click on Chrome‘s main menu button, represented by three vertically placed dots and located in the upper right corner of the browser window OR use the keyboard shortcut CTRL-SHIFT-N
  2. Select New Incognito Window
  3. A new window opens declaring You’ve gone incognitoincognito chrome

Solution 4: Release/ renew IP address

Hopefully, requesting new IP from the host will fix black video screen issue. In order to do this, follow the steps described bellow:

  1. Press the Windows key + R in order to launch the Run application
  2. Type cmd and then select OKrun cmd
  3. Type ipconfig /release and press Enterrun ip config
  4. Once the prompt returns, type ipconfig /renew, then press Enter
  5. Type exit and press Enter to close the window

Solution 5: Disable all extensions and plugins

Third party extensions and plugins installed in your browser include firewall, antivirus, accountability tools or ad-block services. In order to check what extensions you have installed on your Chrome browser, enter chrome://extensions/ in the address bar.

If the black screen problem gets fixed after taking this action, then you can activate your extensions and plugins one by one. In this way, you will know which extension or plugin is responsible for the black screen problem.

Solution 6: Allow Flash player and Java script

Twitch black video screen will also appear if the flash player or JavaScript is not allowed in the browser. In order to do this:

  1. Type chrome://settings/content in the google chrome address bar and press Enter
  2. Locate JavaScript and Flash in the list of Content settings
  3. Click on JavaScript and choose Allowed by clicking the switch buttonchrome settings java flash

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    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  5. Go back and click on Flash button in order to open Flash Player settings in Chrome
  6. Change Block sites from running Flash to Ask first by clicking the switch button
  7. Click Add in front of Allow and add https://twitch.tv in the allow listchrome settings flash allow site
  8. Restart your browser.

Solution 7: Update your browser

It is always a good practice to update your browser because every new release fixes a lot of bugs in the outdated version. Google Chrome updates typically install themselves but you can manually trigger an update by visiting the “About Google Chrome” page:

  1. Open Google Chrome
  2. Click ⋮. It’s in the top-right corner of Chrome‘s window. On older versions of Chrome, this icon will resemble instead
  3. Select Help (It is located near the bottom of the drop-down menu). If you see an Update Google Chrome option near the top of this menu, click it instead
  4. Click About Google Chrome – This option is at the top of the pop-out window
  5. Wait for Google Chrome to update. The update process should only take a couple of minutes most of the time. If you see a message here that says “Google Chrome is up to date”, your browser doesn’t need to update right nowupdating google chrome
  6. Restart Google Chrome – you can do so by clicking the Relaunch button that appears after Chrome finishes updating or you can simply close and reopen Chrome.

You can check the status of your Chrome browser by revisiting the “About Google Chrome” page and looking for the “Google Chrome is up to date” message on the left side of the page.

Solution 8: Reset Chrome settings to default

If updating your browser has not solved the issue, try resetting browser settings to default:

  1. Open Google Chrome
  2. Click ⋮. It’s in the top-right corner of Chrome‘s window. On older versions of Chrome, this icon will resemble instead
  3. Go to Settingsgoogle chrome settings
  4. Click Advanced (at the bottom)
  5. Under the section Reset and clean up, click Restore settings to their original defaults
  6. Confirm by clicking Reset settingsrestore settings to default

Solution 9: Reinstall Google Chrome

If updating your browser hasn’t solved the issue and neither resetting Chrome settings to default, try reinstalling Chrome. This solution requires, obviously, to uninstall it at first and then download the latest installation file from the Chrome website.

  1. go to Control Panel
  2. select Uninstall a program or Programs and Features
  3. select Google Chrome and click Uninstall
  4. put a check on the Also delete your browsing data box
  5. enable hidden files in Windows Explorer. To completely eradicate Chrome data, you’ll need to enable viewing of hidden files: open the Control Panel and select Folder Options -> click the View tab and check Show hidden files, folders, and drives -> uncheck Hide protected operating system filefolder options view
  6. delete the remaining Chrome files: C:Program FilesGoogleChrome and C:Users[Your_User_Name]AppDataLocalGoogle
  7. visit the Chrome website in another browser and visit google.com/chrome
  8. highlight Download at the top of the page and select For personal computer. This will take you to the Chrome download page
  9. click Download Chrome
  10. review the terms and start the installer
  11. click Accept and Install to begin downloading the necessary files
  12. click Run if prompted by Windows

Solution 10: Hardware Acceleration Settings

Disabling hardware acceleration setting fixes the Twitch black screen during video play. You can disable hardware acceleration by following the steps described below:

  1. in Google Chrome address bar type chrome://settings/system and press Enter
  2. Click on Use hardware acceleration when available to disable hardware acceleration (make sure this is set to off)google chrome hardware acceleration
  3. relaunch your browser

Solution 11: Enable TLS

If TLS is disabled, twitch will not stream in the browser. To enable TLS for your browser, follow these simple steps:

  1. Open Google Chrome
  2. Click ⋮. It’s in the top-right corner of Chrome‘s window. On older versions of Chrome, this icon will resemble instead
  3. Go to Settings and click on Advanced Settings (at the bottom of the page)
  4. Go to System and click on Open proxy settings
  5. Select the Advanced tab and check all TLS options and then press OKchrome enable TLS

Solution 12: Do not use VPN or Proxy server

Sometimes if you are using some proxy server or VPN to access Twitch, it might be possible to see the black screen on Twitch while streaming. If this is the case, we recommend you to access Twitch without proxy or VPN.

Solution 13: Use the alternative Multitwitch

If none of the above described solution has solved the Twitch black screen problem, then we recommend you to watch the broadcast on Multitwitch.

Twitch black screen on Chrome can be really frustrating but we are sure that you will manage to fix this error after you follow one of the methods described above, as we tried to explain all possible solutions one by one.

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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