Unable to deserialize super secret file hashes [PROFESSIONAL FIX]

by Madalina Dinita

June 3, 2019

Affiliate Disclosure

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Running a healthy laptop is essential, but some users reported Unable to deserialize super secret file hashes error. This issues can lead to crashes and the infamous BSOD, and is closely related to HP Active Health software. However, we have a few solutions for you.

I somehow ended up reading events on my computer in the Event Viewer, by the way I have an HP Omen and Windows 10 which I am not using at the moment, but that is the one that has the Event 80 on it. Anyhow, I came across this one Event that totally has me tripping. The wording is crazy and I have no idea what it means. I’m hoping someone can tell me what it means and if I’m tripping for no reason or if I have a good reason to be tripping! I was in Event Viewer>Administrative Events>(of which there were 2,284 events)>Error>Event 80>HP Active Health. Under the General tab it said”SECURITY WARNING-Unable to deserialize super secret file hashes. Will assume evil is afoot- all Validate 0 calls will return DOESNT_MATCH at HP. Active Health. Commons. Security. Hash Store. Loadhashesfromfile0″

What can I do to fix that?

1. Repair HP Active Health

1. Head over to your Start Menu, and open your Settings panel.
2. Navigate to the Apps section.
3. Next, you’re going to select Apps and Features, and select HP Active Health from a list of installed programs.
   
4. Click on it and select Uninstall, and after the process is complete, simply reinstall it from HP’s official website.

Alternatively, you can remove this software by using dedicated uninstaller software such as IOBit Uninstaller.

• Download now IObit Uninstaller PRO free

2. Scan your machine for malware

1. Start your antivirus software. If you don’t have a third-party antivirus, start Windows Defender.
2. Choose the Quick Scan option and for while your PC is being scanned.
3. If the Quick Scan option doesn’t work, we suggest you try running a full system scan.

The best approach in this situation would be to use a reliable third-party antivirus, and if you’re looking for a new antivirus, we suggest you consider Bitdefender.

• Download Bitdefender Antivirus 

3. Update your Windows

1. From your Start Menu, type updates in the search bar.
2. Select Check for updates.
   
3. Alternately you can open the Settings app and go to Update & Security and click Check for updates button.

4. Run HP Support Assistant

1. Uninstall HP Support Assistant application by following the steps from Solution 1.
   
2. Download the HP Support Assistant from its official website and install it again.
3. Once the download is completed, start Support Assistant, and see if any issues persist.

There you go, these are four simple solutions that can help you fix Unable to deserialize super secret file hashes error. Be sure to try all of our solutions, and let us know in the comments section which solution fixed the problem for you.

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