The content of this message is unsupported on Skype

Madeleine Dean By: Madeleine Dean
2 minute read

Home » The content of this message is unsupported on Skype

If you’re getting the annoying ‘The content of this message is unsupported’ Skype error, read this article to learn how to fix it.

This error message usually occurs when users initiate a video call. After about 60 seconds the call fails with ‘The content of this message is unsupported’ error. It is worth mentioning that chat functionality is not affected.

This error affects all platforms, including Windows 10, Xbox, Android, iOS Skype, and it happens across the board even with Echo/Sound Test. Strangely enough, this problem is prevalent for Skype Home users, while Skype for Business seems to be immune to it.

Here’s how one user describes this problem:

In the last few days, when I try to initiate a video call with a friend using Skype Windows 10 App […], there is not answer and when the call stops ringing it ends with “The content of this message is unsupported” in my chat window. Is there a solution to this? What is going wrong?

How to fix ‘The content of this message is unsupported’ Skype error

Many users confirmed that the best way to fix this problem is to download and install the classic version of Skype. Go to Skype’s download page and scroll down to the middle of it. You should see a blue rectangle informing you that Skype for Windows 10 is already in your computer but if you’d like to use the classic version of Skype you should click the download button.

This version is a desktop app style interface that also comes with menu bar and an annoying ad banner. You should also know that it uses a lot more resources than the newer version. But the good news is that this version works for users where the newer version fails. All the other functionalities are available.



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