FIX: Uplay download button is not working

Teodor Nechita
by Teodor Nechita
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Uplay download issues

If you’re a fan of Ubisoft titles new and old, then you most likely know what Uplay is.

If you don’t then suffice it to say that it is a game distribution platform proprietary to Ubisoft.

As such, you can use it to download and launch games, manage your gaming library, chat with friends, see achievemnets etc.

However, it would seems that some users are having problems with Uplay’s ability to download games.

Some users have reported that Uplay isn’t downloading content to their bandwidth‘s full potential.

What to do if Uplay is not downloading at full speed?

1. Run Uplay with administrative rights

  1. Navigate to your Uplay’s install directory on your hard drive
  2. Right-click and select Run as administrator from the list

Open Uplay admin rights

2. Turn off your Windows Firewall while running Uplay

  1. Press Windows + R
  2. Type in control.exe
  3. Go to System and Security
  4. Select Windows Defender Firewall
  5. Go to Turn Windows defender Firewall on and off
  6. Select Turn off Windows defender Firewall in both Private and Public networks

3. Check to see if you have enough disk space for your game

  1. Press Windows
  2. Type in This PC in the serach bar
  3. Right-click the drive you want to download your game to
  4. Select Properties
  5. Check out to see if you have more free space in it than it is needed for your game

4. Run the game while in Selective startup

Before you start, remember to have Uplay opened with administrator rights

  1. Press Windows + R
  2. Type in msconfig
  3. Click OK to open the System Configuration Utility
  4. Select the Startup tab
  5. Click Disable for all programs
  6. Click OK
  7. Restart your system

Disable Uplay Startup

5. Throttle download bandwidth

  1. Click the Menu icon in Uplay
  2. Select Settings
  3. Click on the Downloads tab
  4. Under the Bandwidth Usage Limit move the slide bar to 2MB/s or lower.
  5. Try downloading the game again.

Other users report that they are having problems downloading games which are linked with a Steam Account.

This issue ties in with a more general issue plaguing Uplay, in that it has compatibility issues with other game distribution platforms.

A response was quick to come from the Ubisoft support staff, stating that:

To the best of my knowledge a game you purchased on Steam needs to be installed on Steam.

This means that if you bought a game via Steam, you can only install it on Steam (even if it is a Ubisoft title).

If you have any other solutions you think might work, let us know in the comments below!

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