Video playback issues reported by Windows 10 April Update users

By: Madeleine Dean
2 minute read
Windows 10 April Update video playback bugs

We already compiled a list of the most frequently encountered Windows 10 April Update bugs, but new bug reports pile up every day. This time, we came across an interesting report on Microsoft’s forum suggesting that the new OS version may sometimes be affected by video playback problems. These issues affect many apps and programs that support video formats, such as Skype, YouTube and more.

Hi, I have a video playback problem after installing April update. So, When I try to skype with the Skype Classic, I can’t see the person I talk to just a black screen, not even the button to hang up or anything (the whole video area turns black) but it works just fine with the Skype for windows 10.

Another user noticed some strange colors when playing videos on YouTube.

I got the April 2018 Windows 10 update. Now Windows 10 is acting a little weird. For example, some YouTube videos have strange colors that shouldn’t be there. […] I went to watch a NASA Earth from Space livestream. It was fine for a moment. I went to another tab, came back and found a large green bar at the bottom of the video and one big one a little to the left of the center. So now it’s starting to seem like a problem with the update since this never happened until the update

Fix graphics issues on Windows 10 v1803

These image/video issues on the Windows 10 April Update may be caused by outdated graphics drivers. Go to your graphics card manufacturer’s website and download the latest driver updates. Then restart your computer and check if the problem persists.

If you use a VPN software, temporarily disable it and check if this solves the problem. In rare cases, VPNs may trigger graphics issues, so make sure to rule out this hypothesis.

For additional troubleshooting solutions, check out the guides listed below:

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