Virgin Media High Latency: 6 Easy Ways to Improve Ping

1. Connect your device to Hub 3 using WiFi or wired mode.
2. Launch your browser, type 192.168.0.1 in the address bar, and hit Enter to log into the Hub 3 admin panel.
   
3. Now, set the Hub 3 password (the default key is written down at the bottom of the Hub 3).
4. Go to Modem Mode, select Enable Modem Mode, and Apply changes.

You might be experiencing the Virgin Media Hub’s high latency and ping because you are in router mode. Switching to modem mode has fixed this issue for many users, and you should try it too.

Note that your IP address changes from 192.168.0.1 to 192.168.100.1 in modem mode.

2. Update your drivers

1. Press the Windows key + X and select Device Manager.
   
2. Double-click the Network adapters option to expand it, and right-click your adapter.
3. Select the Update driver option.
   
4. Now, choose Search automatically for drivers and install all available updates.
   

In some cases, the Virgin Media high ping issue can be due to problems with your network drivers. Following the steps above, you should be able to update your drivers quickly.

Alternatively, you can opt for an automatic driver updater in DriverFix. This unique tool scans your PC for missing, outdated, and broken drivers and fixes them accordingly.

With this, you can nib all driver issues in the bud before they cause major problems.

⇒ Get DriverFix

3. Flush DNS and reset Winsock

1. Press the Windows key, type cmd, and select Run as administrator under Command Prompt.
   
2. Type the following commands and press Enter after each: ipconfig /flushdns ipconfig /registerdns ipconfig /release ipconfig /renew NETSH winsock reset catalog NETSH int ipv4 reset reset.log NETSH int ipv6 reset reset.log exit
3. Restart your computer.

1. Press the Windows key + R, type ncpa.cpl, and click OK.
   
2. Right-click your active network and select Properties.
   
3. Now, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
   
4. Tick the Use the following DNS server addresses.
5. Next, set your Preferred DNS server to 8.8.8.8 and the Alternate DNS server to 8.8.4.4.
   
6. Finally, click the OK button.

By default, Virgin Media is in charge of your DNS requests. That means that your requests get automatically processed by your ISP. However, if their DNS servers are faulty, it can take a long time to finish processing.

So, to fix this Virgin Media high ping issue, you should switch to a custom DNS server. If using the Google DNS server does not work, you can try the following free and secure DNS servers:

• Cloudflare
  • 1.1.1.1 preferred (IPv4)
  • 1.0.0.1 alternate (IPv4)
  • 2606:4700:4700::1111 preferred (IPv6)
  • 2606:4700:4700::1001 alternate (IPv6)
• OpenDNS
  • 208.67.222.222 preferred (IPv4)
  • 208.67.220.220 alternate (IPv4)
  • 2620:119:35::35 preferred (IPv6)
  • 2620:119:53::53 alternate (IPv6)

ExpressVPN is a virtual private network solution that can help fix Virgin Media’s bad ping issues if we’re talking about a server-side problem. By connecting to a VPN server, you hide your IP address, encrypt your traffic, and bypass the ISP servers.

Therefore, Virgin Media is no longer in charge of forwarding your data, so you shouldn’t have to worry about Internet slowdowns anymore.

However, you must rule out all other causes of ping issues, so ensure it’s not a local problem with your device, WiFi, or Ethernet. Otherwise, you can end up doing more damage.

Finally, contact the company’s customer service if you can’t fix your Virgin Media bad ping problems no matter what solution you try, not even when attempting to fix Ethernet problems.

They should send a field technician to diagnose and fix your Internet-related issues.