Fix Virgin Media bad ping & high latency issues

by Elena Constantinescu
Elena Constantinescu
Elena Constantinescu
VPN Expert & Privacy Advocate
Elena started writing professionally in 2010 and hasn't stopped exploring the tech world since. With a firm grasp of software reviewing and content editing, she is always trying... read more
Affiliate Disclosure
  • Virgin Media is a British telecom provider that also facilitates Internet connections to a wide range of areas in the UK. However, many customers report Virgin Media bad ping issues.
  • To fix ping spikes with Virgin Media, you should run regular ping tests, identify the cause of the problem, and try our easy 11 solutions below.
  • Join our Virgin Media Troubleshooting Hub to fix other ISP-related issues.
  • Discover more Internet & Network Solutions to improve your connection.
fix Virgin Media bad ping

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Virgin Media is a British telcom company that provides telephone, television, and Internet services in the UK. Unfortunately, many customers report Virgin Media bad ping, which interferes with their Internet-related activities. For example, ping spikes can be fatal for gamers and streamers.

However, we’re here to help you identify and fix ping spikes on Virgin Media networks. Let’s get started.

How to improve ping on Virgin Media?

Switch to a different device

laptop, tablet and smartphone

The cause of your Virgin Media bad ping might not be on the ISP’s side but on yours. A faulty device is usually the problem, and the best way to test this theory is by temporarily switching to a different device to check your ping.

If you have multiple household devices, try using another laptop, desktop, smartphone, or tablet. Then you can run a speed tester (more on this later).

Update your router’s firmware

update your router firmware

Your router might be the cause of ping spikes on Virgin Media, but it might be a hardware-related issue. Just like a computer, a router has an operating system that you can use to control its settings.

As such, consider updating your router firmware to make sure it’s equipped with the latest technologies, options, configuration settings, and security patches.

Remove any powerline network adapters

a powerline adapter

A powerline adapter is a great solution for home networks since it can forward data packets to your household devices using your existing electrical wiring and power sockets.

You can use it to connect a device with an Ethernet socket but without having to install in-wall Ethernet cables. However, if the powerline devices are too far apart, this can hamper your Internet speed. To check if it’s is the cause of your Virgin Media bad ping, simply remove your powerline adapter and run a speed test again.

Switch from Wi-Fi to wired mode

switch to wired mode

If your wireless network connection is at fault, you can easily test this by switching to wired mode. Just plug an Ethernet cable into the device that you typically use over Wi-Fi.

If your Internet connection is faster over Ethernet, it’s time to look into solutions to fix Wi-Fi issues. For example, too many devices might be connected to the Wi-Fi and hampering the network with resource-consuming tasks, like 5 people trying to watch different shows on Netflix at the same time.

Set the Virgin Media Hub from router to modem mode

enable modem mode on Virgin Media Hub 3

  • Connect your device to Hub 3 using Wi-Fi or wired mode.
  • Use a web browser to visit and log into the Hub 3 admin panel.
  • Set the Hub 3 password (the default key is written down on the bottom of the Hub 3).
  • Go to Modem Mode, select Enable Modem Mode, and Apply changes.

NOTE: In modem mode, your IP address changes from to

Upgrade to a Gigabit connection

Virgin Media coverage for Gig1

Many Virgin Media bad ping issues can be resolved by upgrading to a 1Gbps connection. It’s an ideal solution for gaming, streaming, torrenting, VoIP, and for people who work from home.

According to its website, Virgin Media can currently install Gigabit connections in several towns from Birmingham, Coventry, Edinburgh, Liverpool, Manchester, Reading, and Southampton.

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It covers other areas, too, and you can check if it works in your area by entering your postal code.

Update your drivers

update drivers manually or automatically

You would be surprised by the number of scenarios when a simple update of your device drivers can fix computer-related issues. And attempting to fix ping spikes with Virgin Media makes no exception.

Make sure to update your Windows drivers, especially the network drivers. You can do this manually or automatically by resorting to driver update software.

Flush DNS and reset Winsock

how to flush DNS and reset Winsock

  • Run CMD as admin.
  • Type the following lines (press Enter between each line).
    • ipconfig /flushdns
      ipconfig /registerdns
      ipconfig /release
      ipconfig /renew
      NETSH winsock reset catalog
      NETSH int ipv4 reset reset.log
      NETSH int ipv6 reset reset.log
  • Restart your computer.

Set custom DNS servers

set custom DNS servers

By default, Virgin Media is in charge of your DNS requests. That means that your requests get automatically processed by your ISP. However, if their DNS servers are faulty, it can take a long time to finish processing.

In turn, this translates to slow Internet speed, such as a webpage that takes too long to load. Although it’s an ISP issue, you can control it by configuring DNS settings to set custom DNS servers.

We suggest using the following free and secure DNS servers:

  • Google Public DNS
    • preferred (IPv4)
    • alternate (IPv4)
    • 2001:4860:4860::8888 preferred (IPv6)
    • 2001:4860:4860::8844 alternate (IPv6)
  • Cloudflare
    • preferred (IPv4)
    • alternate (IPv4)
    • 2606:4700:4700::1111 preferred (IPv6)
    • 2606:4700:4700::1001 alternate (IPv6)
  • OpenDNS
    • preferred (IPv4)
    • alternate (IPv4)
    • 2620:119:35::35 preferred (IPv6)
    • 2620:119:53::53 alternate (IPv6)

Use a VPN

Private Internet Access is the best VPN service

  • Download Private Internet Access (PIA).
  • Set up PIA on your device.
  • In the PIA main window, click VPN Server, and select Choose automatically.
  • Press the big power button to connect to the nearest VPN server.

Made by Kape Technologies, PIA is a virtual private network solution that can help fix Virgin Media bad ping issues if we’re talking about a server-side problem. By connecting to a VPN server, you hide your IP address, encrypt your traffic, and bypass the ISP servers.

Therefore, Virgin Media is no longer in charge of forwarding your data, so you shouldn’t have to worry about Internet slowdowns anymore.

However, you have to rule out all other causes of ping issues, so make sure it’s not a local problem with your device, Wi-Fi, or Ethernet. Otherwise, you can end up doing more damage.

Private Internet Access

Private Internet Access

Quickly fix Virgin Media ping spikes by rerouting your Internet traffic through the VPN servers of PIA.

Buy it now

If you’re a gamer dealing with Virgin Media bad ping, check out:

Contact Virgin Media customer service

tech support

Finally, if you can’t fix your Virgin Media bad ping problems no matter what solution you try, not even when attempting to fix Ethernet problems, get in touch with the company’s customer service. They should send a field technician to diagnose your Internet-related issues and fix them.

How to check ping on Virgin Media?

Why is my ping so high on Virgin Media?

  • A local issue with your: device, Wi-Fi or router, Ethernet cables, home telephone wiring, Virgin Media Hub, DNS settings, jitter.
  • A server issue caused by Virgin Media: network congestion, traffic management, ISP routing, packet loss.

All aspects considered, you should be able to fix Virgin Media bad ping by isolating the problem, running ping tests, and trying various solutions. You can also reduce Virgin Media Hub 3.0 high ping.

What do I do if my Virgin Wi-Fi isn’t working?

If Virgin Media Wi-Fi isn’t working, check the Virgin Media service status, restart your hardware, change the Wi-Fi router channels, and so on.

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