6 Ways to Fix Packet Loss & Ping Spikes on Virgin Media

Apply these tested procedures and solve the issue right away

by Madhuparna Roy
Madhuparna Roy
Madhuparna Roy
A diploma holder in computers and with a keen interest in technology, Madhuparna is passionate about writing How-to guides and helping people solve the most intricate Windows issues.... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • You may encounter the packet loss issue when one or more packets of data passing through the computer network fail to reach their destination.
  • The issue either arises if a component fails to transmit the data across the network due to a loose cable connection, poor signal, or a damaged router. 
  • So, if you are facing a 100% packet loss issue on Virgin Media, firstly, test your packet loss and then proceed to troubleshoot the issue. 
packet loss issue

Many users have been reporting massive packet loss & ping spikes on Virgin Media consistently, preventing them to access the internet.

So, whether you are streaming a video or an online game, you may face hourly drops or even during peak hours.

While in most cases the issue seems to be on the end of Virgin Media due to an overloaded and congested network, there could be external issues as well.

But if you are facing bad ping and high latency issues, then you can refer to our post for some effective troubleshooting methods.

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Why am I having packet loss on Virgin Media?

These are some of the factors to consider:

  • Network connection issues due to power lines, cameras, wireless speakers, and wireless phones
  • Link congestion to high traffic
  • Rerouting can overload alternative routers
  • Faulty network hardware problems
  • When the network is operating at a higher capacity than it was designed for
  • Wifi networks are affected more than wired networks
  • Incorrect configuration
  • Security risks
  • Software bugs

So, if you are suffering from huge packet loss on Virgin Media, we recommend you try the below troubleshooting methods to fix the issue.

How do I fix packet loss on Virgin media?

1. Basic troubleshooting

cable and ports

One of the basic methods to try would be to restart your hub/router or any other hardware associated with it.

Next, you must check if the WiFi cables are properly connected and if there’s any loose connection.

In case the cables/ports are not properly installed, make sure to correctly install them, and if damaged, they should be replaced to fix the 100% packet loss issue on Virgin Media.

You are more prone to facing hub 4 packet loss issues on Virgin Media if you are using a wireless connection.

Try switching to a wired network/cable and there should be a significant improvement.

2. Use a VPN

One of the safest options to solve packet loss is using a reliable VPN service. ExpressVPN is a top-notch software with a strong set of core features.

It helps you browse the internet without sacrificing your security or privacy. You can stream or download any content thanks to its unlimited bandwidth. You can also access any applications in a secure way from anywhere.

Furthermore, ExpressVPN can improve your connection and streaming speeds if your ISP has been throttling traffic. It also keeps your online activity secure and more private because your connection is protected with tunneling and encryption. Thus, ISPs are incapable to inspect your data packets.

This VPN is able to reduce ping and lower latency so you can get the most out of the streaming experience. To make sure your internet connection performs maximally, try to connect to a server location closest to your geographic location.


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3. Update your network device

  1. Press the Win + R shortcut keys to launch the Run console.
  2. Type devmgmt.msc in the search bar and hit Enter. Type devmgmt.msc in Run command and press Enter
  3. Expand the Network adapters section, right-click on the adapter, and select Update driver. update network adapter driver
  4. On the new window, click on Search automatically for drivers.Search automatically for drivers
  5. Now, wait till Windows detects the latest driver and installs the version automatically.

Once done, restart your PC and test your connection. The constant packet loss issue on Virgin Media should be fixed.

4. Modify your DNS Server address

  1. Open the Run console by pressing the Win + R hotkeys.
  2. In the search box, type ncpa.cpl and hit Enter. run ncpa.cpl command
  3. Now, under Network Connections, go to your WiFi, right-click on it, and select Properties. wifi properties
  4. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. select Internet Protocol Version 4 (TCP/IP4)
  5. In the next dialog, go to the General tab, select Use the following DNS server addresses, and enter these DNS addresses in the respective fields: Preferred DNS server: and Alternate DNS server: change dns addresses
  6. Press OK to save the changes and exit.

4. Update your router’s software

  1. Type the router address in your browser’s address bar (find it in the router’s manual), and sign in.
  2. Next, locate the Firmware update, Software update, or Router Upgrade option on the left. It’s usually under AdministrationUtilities, or Maintenance. firmware update
  3. Now, on the right, click on Check to check for updates and install them.

The router will now restart and the packet loss issue on Virgin Media should be resolved.

Note icon
You can also visit the manufacturer’s website, download the latest firmware update and save it on your desktop. You can then browse the saved file and finish installing the update.

5. Change any damaged hardware

change hardware

Sometimes, you may encounter a bad packet loss on Virgin Media due to faulty or weak hardware.

So, if you have already run a network diagnostics and you are still facing the issue, the only way out is to change the damaged hardware.

How do I test my packet loss?

You can follow the below instructions to test for packet loss on a Windows PC:

  1. Press the Win + R keys simultaneously on your PC to launch the Run console.
  2. In the search field, type cmd and press the Ctrl + Shift + Enter keys together to open the elevated Command Prompt window. open elevated command prompt by pressing Ctrl + Shift + Enter together
  3. Now, run the below commands in the Command Prompt (Admin) window and hit Enter: ping -n 100 packet loss
Note icon
ping = the command to ping. Leave it as it is.
-n XXX = allows you to set the number of times it runs the test. The default is 4.
X.X.X.X = the IP address you are testing the connection to. You can use Google (

Once done, you can now check the results for the percentage of packet loss.

How can I improve my virgin media quality?

To improve the signal quality of the Virgin Media network, you can follow the below methods:

  • Unplug the router, wait for a couple of seconds and then plug it back in
  • Check if your router is capable of delivering faster broadband speeds
  • Test each device to identify the one that’s causing the packet loss
  • Remove any physical interferences like cordless phones or microwaves
  • Place your router in an elevated space, and that has no obstruction
  • Replace older Ethernet cables with new and shorter ones
  • Make sure that your router has the latest updated firmware
  • Boost your WiFi speed using the best Wi-Fi Signal booster software for PC
  • Check with the internet provider if there’s an internet issue locally

Besides, you can also make sure that you lower the internal load by reducing the number of users and this should automatically fix the issue.

Also, downgrading the hub, or a firmware fix by VM or the Modem provider can help you fix the Virgin Media UDP packet loss issue.

But, if you are facing the packet loss issue on Windows 10/11, you can follow our guide for some quick and effective ways to solve it.

For any other queries on Virgin Media or packet loss issues, do leave a message in the comments box below.

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