WhatsApp issues on Windows 10 [STEP-BY-STEP GUIDE]

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Home » Fix » WhatsApp issues on Windows 10 [STEP-BY-STEP GUIDE]

WhatsApp is a popular instant messaging client for smartphones. Due to massive popularity of WhatsApp, the application made its way from smartphones to Windows 10 PCs.

WhatsApp is available for Windows 10, but Windows users reported certain issue with this app, and today we’re going to show you how to fix them.

How can I fix WhatsApp issues on Windows 10?

  1. Make sure that you’re using 64-bit version of Windows
  2. Reinstall the app
  3. Check if WhatsApp is allowed to run in background
  4. Run the app as administrator
  5. Disable your antivirus
  6. Reset browser settings

Solution 1 – Make sure that you’re using 64-bit version of Windows

Windows 10 users reported that they are unable to install WhatsApp on their Windows 10 PC.

Apparently, they are getting WhatsApp Installer has failed. There was an error while installing the application error message every time they try to install the app.

This problem is caused by your version of Windows, and if you want to fix it, you’ll need to install the appropriate version of Windows 10.

WhatsApp only supports 64-bit versions of Windows 10, and if you want to use it on your PC, you need to have 64-bit version installed.

There’s no way to upgrade 32-bit version of Windows 10 to 64-bit version, therefore you’ll have to perform a clean install in order to install 64-bit version of Windows 10. Also, here you can download Windows 10 v1903.

Before installing 64-bit version of Windows, there are few things that you should know.

64-bit versions of Windows only work with 64-bit processors, and if you have a 32-bit processor you’ll have to replace both your CPU and motherboard. Check this article to see which motherboard best suits you.

32-bit architecture is outdated, and most PCs use 64-bit processors, thus supporting 64-bit version of Windows 10, therefore you shouldn’t have any problems installing 64-bit Windows on your PC.

After you install 64-bit version of Windows 10, you’ll be able to install WhatsApp without any issues.

Few users reported that this issue is fixed in newer versions of WhatsApp, so if you’re having this problem, be sure to download and install the latest version.


Want to tell the difference between a 32-bit app and a 64-bit one? Read this article and learn how to do it like a pro.


Solution 2 – Reinstall the app

Few users reported that WhatsApp isn’t working properly on their Windows 10 PC, and if you have the same problem, you might want to consider reinstalling the application.

After WhatsApp is installed again, check if the problem still persists.

Some users are also recommending to delete all data associated with WhatsApp when you reinstall it in order to avoid any potential conflicts so you might want to do that.

Need WhatsApp for Windows 10? Get it now from right here!

If you’re having trouble with the web version of WhatsApp on Windows, take a look at this article that will help you solve them in no time.


Don’t let apps clutter your PC. If you want to delete software leftovers, check out this guide and do it with ease.


Solution 3 – Check if WhatsApp is allowed to run in background

Many users tend to use Battery Saver mode on their Windows 10 in order to save battery power. This mode prevents certain apps from running in the background thus saving your battery power.

If you still want to save energy, here are 13 tips to txtend your laptop battery life that really work.

Users reported that they aren’t getting any WhatsApp notifications on their phone or any messages. This can be a big problem since you won’t be able to receive calls or messages unless you’re switched to WhatsApp on your phone.

Users suspect that this issue is caused by Battery Saver mode, and in order to fix it you need to open Battery Saver and check if WhatsApp is enabled in Background apps section.

If WhatsApp isn’t available, be sure to enable it. To do that, follow these steps:

  1. Go to Settings > System > Battery saver.
  2. Tap on Change battery saver settings.
  3. List of all apps will now appear. Locate WhatsApp on the list and make sure that it’s set to On.

After allowing WhatsApp to run in the background, you’ll be able to receive texts, calls and other notifications without any problems.

Another way to fix this problem is to turn off Battery Saver feature completely on your phone. After doing that, WhatsApp will start to work normally.


If you’re having trouble opening the Setting app, take a look at this article to solve the issue.


Solution 4 – Run the app as administrator

If you have problems with WhatsApp on your Windows 10 PC, you can try running it as administrator.

Some applications require administrator privileges in order to run properly, and you can run WhatsApp as administrator simply by right clicking the application and choosing Run as administrator option.

If running the application as administrator fixes the problem, you’ll need to do that every time you want to run WhatsApp on your PC. This can be a bit tedious, but you can set WhatsApp to run with administrator privileges automatically.

To do that, follow these steps:

  1. Right click WhatsApp shortcut on your Desktop and choose Properties.
  2. Navigate to Compatibility tab and be sure to check Run this program as an administrator option.whatsapp-issues-admin-1
  3. Click Apply and OK to save changes.

After doing that, you can start WhatsApp normally, and it will always run with administrator privileges.

Learn everything there is to know about the administrator account and how you can enable/disable it right here!


Nothing happens when you click on Run as administrator? Don’t worry, we’ve got the right fix for you.


Solution 5 – Disable your antivirus

Sometimes your antivirus tool can interfere with the installation process and cause WhatsApp installation to fail. If that happens, you need to temporarily disable your antivirus tool and try to install the application again.

WhatsApp is the most popular messaging client, but as you can see, it has some issues with Windows 10 and Windows 10 Mobile, especially if your  antivirus is messing with it.


You want to check if your firewall is blocking WhatsApp? Follow the simple steps from this guide to find out.


In some cases, you might even consider removing your antivirus solution.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

If the issue still persists, there might be a problem with the version of WhatsApp you’re using, so you’ll have to wait until the new version is released.


Looking to change your antivirus with a better one? Here’s a list with our top picks.


Solution 6 – Reset browser settings

If the solutions above don’t work, try reseting your browser settings. If you use Chrome, click on the Menu (the three vertical dots).

chrome settings whatsapp

Then, select “Settings” and go to the bottom of the page and click “Restore settings to their original defaults”. Then click “Reset settings”.

reset chrome whatsapp


Google Chrome opens way too slow? Fix it now by following the easy steps in this handy guide.


That’s it for now. Hope that one of our solutions worked and now you can enjoy WhatsApp on your Windows 10 PC.

If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

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Editor’s Note: This post was originally published in December 2016 and has been since updated for freshness, and accuracy.

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