FIX: Wi-Fi won’t work but says connected in Windows 10

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • You can't open websites in any of your browsers even though the Wi-Fi connection looks OK? When that happens, read the article below for plenty of solutions..
  • Do you know to perform a System Restore? Read our guide on how to do a System Restore like a pro.
  • Do you experience Wi-Fi issues? We have a whole category for that and a lot of solutions for you.
  • Check out our Windows 10 errors hub. You might find more solutions for your issues.
Fix Wi-Fi won't work but says connected in Windows 10

Have you ever encountered an issue whereby you can’t open websites in any of your browsers even when your Wi-Fi connection is seemingly fine?

All the Wi-Fi indicators on your router and in Windows might highlight the connection is ok, but websites still aren’t opening.

When that happens, it will usually have something to do with a laptop’s or desktop’s connection settings. These are a few potential resolutions that will fix the issue.

  1. Open the Internet Connections Troubleshooter
  2. Reset the DNS Settings
  3. Erase Temp Files
  4. Check the Proxy Server Settings
  5. Reset the TCP/IP Stack With NetShell
  6. Utilize the System Restore Tool

Wi-Fi is connected but still won’t work?

1. Open the Internet Connections Troubleshooter

Firstly, check out the Internet Connections troubleshooter in Windows 10. That can shed light on, and perhaps fix, numerous connection errors. You can open that troubleshooter as follows.

  • Open the Cortana app by pressing its taskbar button.
  • Enter the keyword ‘troubleshoot’ in the search box and select Troubleshoot to open a list of troubleshooters.

  • Click Internet Connections and press the Run the troubleshooter button to open the window shown directly below.

  • Then you can select Troubleshoot my connection to Internet option in the troubleshooter.

2. Reset the DNS Settings

This issue can often be due to the DNS server settings. Thus, resetting DNS settings is among the best resolutions. This is how you can reset the DNS settings in Windows 10.

  • Right-click the connection icon on the system tray and select Open Network Internet settings to open the window in the shot directly below.

  • Click Change adapter options and then right-click your Wi-Fi adapter network to select Properties. The Properties option opens the window shown below.

  • Select Internet Protocol Version 4 and press the Properties button to open the window in the screenshot below.

  • Now select the Obtain an IP address automatically option, and press the OK button.
  • If the Wi-Fi still isn’t working, select Use the following DNS server addresses option on the Internet Protocol Version 4 window.
  • The enter in the Preferred DNS server box and ‘’ in the Alternative DNS server box. Press the OK button to apply the new settings.

3. Erase Temp Files

  • Some persons have confirmed that erasing temporary files is another resolution for this issue. To clear the temp folder in Windows, press the File Explorer button on the Win 10 taskbar.
  • Then enter ‘C:\Windows\temp’ in File Explorer’s path box, and press the Return key.
  • A dialog box window might open requesting admin permissions. Press Continue on that dialog box window to open the temp folder in File Explorer as in the shot below.

  • Then press the Ctrl + A hotkey to select all the files in that folder.
  • Press the Delete button to erase the selected files.

4. Check the Proxy Server Settings

Recent changes to proxy server settings can generate connection issues. As such, it might be worth checking your proxy server settings. You can check those settings as follows.

  • Open Run by pressing the Win key + R keyboard shortcut.
  • Enter ‘Control Panel’ in Run, and press the OK button.
  • Select Internet Options to open the window directly below.

  • Click the Connections tab, which includes a LAN settings button.

  • Press the LAN settings button to open the proxy settings shown directly below.

  • Uncheck all check box options selected there.
  • Then press the OK button to close the window.

5. Reset the TCP/IP Stack With NetShell

It might be the case that the TCP/IP stack is corrupted. Resetting the TCP/IP will repair the stack and your connection. You can utilize the NetShell command-line tool to reset the protocol.

Follow the guidelines below to reset the TCP/IP.

  • First, open Run by pressing the Win key and R.
  • Open the Command Prompt by entering CMD in Run’s text box and pressing the OK button.
  • Enter netsh int ip reset c:\resetlog.txt in the Prompt’s window, and press the Return key.

  • Alternatively, you can input netsh int ip reset without a directory path.

6. Utilize the System Restore Tool

Windows’ System Restore utility reverts the platform back to a selected restore point. As such, you can restore Windows to a date when the Wi-Fi was working and websites opened in your browsers.

The System Restore utility might restore your connection settings to what they were at the selected restore point and fix this internet issue.

This is how you can utilize System Restore in Windows 10.

  • Enter rstrui in Run and click OK to open System Restore.

  • Click the Next button, and then select a restore point date.
  • You can also select the Scan for affected programs option to check what software you’ll lose after the restore point. You’ll need to reinstall software installed after the selected restore point.

  • Click the Next and Finish buttons to confirm your selected restore point and restart Windows.

So that’s how you can kick-start your Wi-Fi to get browsing again.

Resetting your router or even Windows 10 might also fix this issue. This net article also provides some handy tips for fixing internet connectivity.

FAQ: Read more about Internet connection problems

  • Why does my computer say connected but no Internet?
If your system says that you’re connected but you don’t have internet it means that your computer is connected to your router but the modem doesn’t connect to the internet. Try to contact your internet service provider.
  • Why is my Windows computer not connecting to WiFi?
There are several problems why you can’t do that, from getting the password wrong to a straight incompatibility between your device and the router. If another device can connect to the same Wi-Fi, then read our awesome guide to fix the problem.
  • How do I fix unable to connect to network?

Try to forget the network and connect again. If that doesn’t work, check our extensive guide on how to fix Internet connection problems.

Editor’s Note: This post was originally published in August 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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