FIX: WiFi Stopped Working after Update to Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
62 Comments
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How do you fix Wi-Fi connection after Windows 10 update?

  1. Disable IPv6
  2. Allow PC to turn off wireless adapter
  3. Change power settings
  4. Run the Internet Troubleshooter

I am sure all of us want to our Windows 10 operating systems to run the latest updates available. As a quick reminder, the Window 10 April Update is the newest OS release available and Microsoft is already preparing to launch a new Windows 10 version this fall. Seeing that some Windows 10 users have WiFi connection issues after updating to the latest OS version, I have decided to explain you what are the steps to take in order to fix your WiFi internet connection in Windows 10 and get back to your everyday work.
How to Fix WiFi issues after upgrade to build 9926 in Windows 10
I can tell you that there is a very easy fix for the WiFi internet connection issues for Windows 10. After you install the updates, some of the network settings yo had with Windows 8.1 or a previous build of Windows 10 got changed. More exactly the option for IPv6 is now checked and this is one of the reasons as why the internet connection has stopped working.

How to fix WiFi after Windows 10 update

Before proceeding with this step-by-step guide, you must take into account that the issue could be caused by an outdated driver. Therefore, we recommend you to download this tool (100% safe and tested by us) to automatically update all your drivers.

1. Disable IPv6

  1. Left click or tap on the WiFi icon you have present in the lower right side of the screen.
  2. Left click or tap on the “Open Network and Sharing Center” feature.
  3. Now you should have a Network and Sharing Center window in front of you.
  4. Left click or tap on the “Change adapter settings” link situated in the left side panel of the Network and Sharing Center window.change adapter settings
  5. Look for the connection you have to the internet and right click on it or just hold tap if you are using a touchscreen device.
  6. From the menu that appears, you will need to left click on the Properties feature.
  7. In the upper side of the Properties window, you will need to left click or tap on the “Networking” tab.
  8. Search for the IPv6 option.
  9. Remove the check-mark from the IPv6 option.disable IPv6
  10. Left click or tap on the “OK” button to close the window.

2. Allow PC to turn off wireless adapter

  1. Right click or hold tap on the “This PC” icon.
  2. Left click or tap on the “Properties” feature from the menu that shows.
  3. Left click or tap on the “Device Manager” link situated in the left side panel.
  4. Now you should have the “Device manager” window in front of you.
  5. On the left side panel you need to search for and expand the “Network Adapters” icon.
  6. Look for your wireless adapter in the list and double click it or right-click on it and go to Properties.disable IPv6
  7. Left click or tap on the “Power Management” tab situated in the upper side of this window.
  8. Uncheck the box next to “Allow the computer to turn off this device”
  9. Left click or tap on the “OK” button to save the changes here.allow computer to turn off wifi to save power
  10. Close every window you opened so far.

3. Change power settings

  1. Press and hold the “Windows” button and the “X” button.
  2. Left click or tap on the “Control Panel” feature present in the menu.
  3. In the Control Panel window left click on the “Small Icons” feature.
  4. Search for “Power Options” and double click or double tap on it to expand it.
  5. Left click or tap on the “Change plan settings (for the selected Power Plan)” feature.
  6. In the lower side of this window left click or tap on the “Change advanced power settings”
  7. Now left click or tap on the “Wireless Adapter Settings” to expand it.
  8. Go to the Power Savings Mode option.
  9. In the Power Savings Mode select the feature “Maximum Performance”.
  10. Left click or tap on the “OK” button to save changes.
  11. Close the windows you opened so far.
  12. Reboot your Windows 10 operating system.
  13. After the device starts check if your WiFi internet connection is working properly.

4. Run the Internet Troubleshooter

Another quick way to fix Wi-Fi connectivity issues after Windows 10 updates is to run the Internet Troubleshooter. To do this, go to Settings > Update & Security > Troubleshoot > select and run the tool, as shown in the screenshot below.

internet connections troubleshooter

And now you can surf the internet as you wish because after following the instructions above you got your WiFi internet connection back on your Windows 10 computer. If you have additional questions related to this subject, you can write us in the comments section below and I will help you further as soon as possible.

Update – Windows 10 is already out in the wild and while some of the instructions in this article are still valid, here are some other articles that might help in your problem:


Editor’s Note: This post was originally published in March 2015 and has been since updated for freshness, and accuracy.

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  • In my case, Windows 10 crashed, I’d updated the nVidia drivers to latest version earlier that day. No SSIDs were showing. However my linux laptop was working fine. I reset the router anyway, tried reinstalling the Realtek 8812AE driver, then connected to the fixed wired connection, checking the windows event log. This indicated a possible problem with the motherboard fimware. I updated the motherboard firmware and hey presto, the SSIDs were back after reboot. I’d put this down to some kind of DMA/Interrupt conflict.

  • Thank you SO much!!! i went through the 33 steps above and it fixed the problem!
    I was losing my mind with the wifi going off every couple of hours!

  • I think this has worked for me? Not 100% sure at this point in time as it varies when it cuts out. But I have noticed an immediate improvement in my internet speed for my HP Envy! Thanks πŸ™‚

  • This is a hardware problem…NOT a driver issue. It is a problem that HP has known about since June 2014. When the computer is first turned on, the OS will acknowledge that it is there. After 15 to 20 minutes, the card “drops” completely and is unable to be read by the OS. That is because the card actually shuts down. The only way to fix the problem is to restart your computer. If you do a diagnostic on it after reboot, it will state that the card has “passed” and that there is nothing wrong with the adapter. That then, leads you to believe it is a driver issue. An issue that HP wants to charge for. Again, this is a known issue by HP. That is why you must take steps for them to remove and replace the adapter immediately…at their cost!

    HP has knowingly put faulty Realtek RTL8188EE WiFi adapters into their products since June 2014. This is a known issue that HP refuses to address.

    I spent 2 months trying to figure out the problem. I spent 5 hours on the phone with Microsoft and they couldn’t fix the issue…even after remotely taking over my computer. I spent $50 on a NetGear external WiFi adapter…and it worked great. However, since my computer is less than a year old, I shouldn’t have to have an external.

    The problem is the internal WiFi adapter itself. It is a faulty component that people have been complaining about since 2014. I called HP’s corporate office and stated that I was aware that they knew of the issue, and could provide more than 10 pages from just one thread of their HP Forum where hundreds of others, were having the same issue. I threatened them with a class action lawsuit if they didn’t do something about it immediately.

    They have agreed (in writing) that they will fix my laptop and replace the WiFi adapter card FREE OF CHARGE. I suggest that every one else, who is experiencing this issue, call the HP Corporate office at : 650-857-1501. Press “0” and speak to an operator. Tell them you want to speak to a US Case Manager about this ongoing issue. IF the case manager refuses to assist you, then call the Corporate office number back, press “0” and ask to speak to an “Executive Customer Relations” associate. They WILL (AND MUST) FIX THIS KNOWN ISSUE AT NO COST TO YOU!

    Apparently, this is such a “hot topic” that, with what I know about this issue, I am being “silenced” on HP forum threads because they don’t want people to know that they can fix it by replacing the adapter with one that is NOT a Realtek component. They don’t want you to know that you have RIGHTS as a consumer!

  • Didn’t work. I had to contact Microsoft last October right after I bought my laptop, and upgraded to 10. Spent 3 hours on the phone with them to get my net working. Since then I had to restore to factory settings and lost whatever fix they applied. Now my net is dropping out again constantly. My advise to anyone: just don’t get Windows 10. It is the worst OS ever since Microsoft ME.

  • your fix for wifi windows 10 did not work i have a dell laptop my son has a dell desktop none of my other computers have this problem only my dell i deleted the update and its good for a while then the up date is installed again and it stops working again and also my task bar stops responding i have to sign out and back in for it to work again this is frustration i love windows 10 but if there is no fix soon im going to have to take it back to windows 8.1 and no it is not my drivers there all up to date

  • Thank you great article.

    It did not work for me though. But what I did do which finally got it working was to:

    1. Windows button and X
    2. Left Click Device Manager
    3. Open Network Adapters
    4. Double Click on your adapter
    5. On Driver Tab click uninstall
    6. Reboot PC
    7. Should be working.

  • Device Manager
    Network Adapter>right click on wireless network adapter
    Click uninstall CHECK the box delete the driver software for this device, only then click OK to execute uninstall.
    Reboot

    • Be aware that after you do this you will not have any wireless connectivity as there will no longer be a wireless driver installed on your computer. You can still connect using an ethernet cable (assuming your computer has an ethernet interface). Before doing this it is best to download the latest wireless driver so that it is ready for you to install after you de-install your wireless driver. Just makes life easier.

  • Unfortunately this did not work for me πŸ™

    I have Realtek RTL8188EE 802.11 bgn (device manager- network adapters there is also Realtek PCIe FE Family Controler and the Realtek RTL8188EE Has an arrow on the little icon.

    Also, the only available network that appears is broadband.
    Please help meeeeeee.

  • Well it worked. Meaning I can now use the internet although the icons in the bottom right are not working properly and say I have no internet access. After about 1.5 hours it stopped working again. Ugh this is frustrating I’ve tried everything

  • I have tried uninstalling and reinstalling the driver in Device Manager repeatedly, with no luck. I have also tried typing in the two lines of code recommended by other sites (which turns off VPN, if I’m understanding correctly) and I got the error message telling me VPN wasn’t the problem to begin with. I uninstalled the update that happened a few hours ago that caused this problem (no wi-fi) in the first place. I began to walk through the steps in this article but when I select Change Adapter Settings there’s nothing in the window that opens. I still don’t have wi-fi. Anybody got any other suggestions? I’m beginning to wish I’d spent my money on a MacBook instead of a Surface Pro 3.

    • I’m sorry to hear that, but this was the only solution that worked for me after trying everything else before.
      First thing I did was check if “Flight Mode” was on, which mine was and so it was lucky that I checked!
      I then went into Device Manager to find the Atheros Wi-Fi Network adapter. I plugged in an Ethernet cable and right-clicked on the adapter icon/text and selected “Uninstall”. Then I was ask to restart the computer.
      I was expecting to reinstall the driver, however as soon as I completed this the Wi-Fi worked and it asked me to change my Wi-Fi settings I then just selected my Wi-Fi network and logged-in.
      Hope this helps anyone with the same issue.

    • buy a usb wifi adapter that’s what i had to do but it still don’t fix my task bar from being unresponsive if i uninstall the most recent up date I’m good for a while until windows installs it again guess i will go back to windows 8.1 even tho i love windows 10 except for those 2 issues

  • This fixed my problem ! Thanks MARIAN CULAREA for the post. The ‘command prompt’ solution on the net was not working for me. This did it! Thanks a lot again. Cheers.

  • this worked first time for me and I know next to thing bout messing with computers, after trying the thing with the command prompt from other sites I decided to try this, thanks for the help it’s much appreciated.

  • After trying all these instructions my wifi is still not working its giving a limited connection and unidentified network but when I connect a lan cable then it works. Kindly help

  • the first instruction had give me problem, there are no wifi symbol available since the update, i clicked the network and internet setting, at the wireless devices section, there are only bluetooth, no wifi. πŸ™

  • My WiFi works now but I can’t adjust the brightness. I’ve tried the buttons on the keyboard but it still won’t change. Right now its way too bright.

    • On the main screen go to the bottom to the right, click the notification icon, pres expand, look for the asterisk icon with a number. Click it to change the brightness

    • Hey,,,I think I might have hit the nail on the head this
      time,, or maybe not…lool… after almost a year of trying to figure
      this out after installing windows 10… its finally worked
      unexpectedly… And i think will work for all of you who have unsolved
      issues…

      Out of Curious-ET I opened the back of my Lenovo G50-70
      to remove and reinsert the wireless adapter but couldn’t for lack of
      proper screw driver…but then I disconnected the two wire connection
      from it and reconnected it,,,
      Restarted and it started working again….@ 2:30 am one strange morning…try it…

  • Thank you !

    After 5 hours looking for an answer to my problem, I saw you post and it helped me ! I’m French, and the win10 just came out, so it was really hard to find a solution on french websites ! So I tried to find an answer on “english” websites… and it worked for me as well thanks to yours! =)

    Thanks again !

  • I got up to #27 on the list of instructions. After clicking Change Advanced Power Settings, there was no Wireless Adapter Settings to expand. Got so far, but couldn’t go further. I rebooted, but alas, still doesn’t work. πŸ™ thanks anyway.

  • My wifi works but keeps dropping out every few minutes and I have to reconnect. This happened immediately after installing windows 10. Will this fix help with the drop outs.

  • I have a 2012 toshiba satellite l755. Just updated to windows 10 today. Initially wifi was working fine. After using windows 10 for about 5 mins, my laptop restarted due to some “unhandled exception”. When it turned back on, the wifi logo was missing and no internet access was there.Only a disconnected lan symbol was there. I tried plugging my laptop via lan cable and still it showed disconnected and i was unable to access internet. So after trying a few methods i found on the internet( most common one was to type a few lines in command prompt as admin.nothing worked even after executing those commands and restarting the pc) here is what i did next.

    1)Went to device manager

    2)under network adapters, Atheros AR9002WB had a yellow exclamation mark on it.
    3)right clicked it and clicked update driver software.
    4) lo and behold, they show installing for about 5 seconds, then it says successfully updated and wifi started working fine!! Not even a restart was needed.

    please do try and inform others if this works for you. Many seem to have problems with wifi after windows 10 upgrade. cheers

  • still can’t connect to the internet even after following the steps. I think i’ve missed some steps like I can’t find “This PC” even after I’ve scrolled through.

  • I’m stuck at step 9! I can’t uncheck the mark on the ipv6. Help me! I had try so many ways to overcome this issue and hopefully this tutorial can help me solve the problem ????

  • Thank You so much . It worked for me. I was having problem with connecting to WIFI. Wifi icon was showing limited connectivity and couldnot connect to internet. After following the above steps my issue is resolved and able to connect to WIFI and internet.