How to fix Windows 10/11 Major Update crashes and freezes

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
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How to fix Windows 10 Major Update crashes and freezes
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The Anniversary Update is a major update for Windows 10, and many users were quite excited about it. Unfortunately, it seems that it has its own share of issues, with many users reporting system crashes and freezes after install.

As this is a major update with a wide range of new features, it’s not surprising to experience certain issues. Users are reporting that their computer boots normally into Windows 10, with everything working perfectly for about 20 seconds. After that, the mouse freezes and a “Windows is not responding” error message appear. In addition to freezes, many users report crashes followed by Blue Screen errors.

This is a frustrating issue because it occurs every time Windows 10 starts. Users suspect that a third-party application or service is causing this error, but even after performing Clean Boot the issue remains. This problem will make your PC almost unusable. Fortunately, there are few potential solutions that you can try.

Solution 1 – Enter Safe Mode

According to many users, one way to avoid crashes and freezes is to enter Safe Mode. Safe Mode doesn’t have these types of problems and everything works without any issues. To enter Safe Mode, follow these simple steps:

  1. Restart your PC few times during the boot sequence to start Automatic Repair process.
  2. Choose Troubleshoot > Advanced options > Startup settings and click the Restart button.
  3. Once your PC restarts, choose Safe Mode with Networking by pressing the appropriate key.

While you’re in Safe Mode, you shouldn’t have any problems with freezes or crashes and you’ll be able to search for different solutions online.

Solution 2 – Download Anniversary Update ISO files and try to upgrade again

One solution proposed by users is to download Build 1607 ISO file and install Anniversary Update using that ISO file. Before you try this solution, be sure to revert back to the previous build or else the process won’t work. To download official Windows 10 Anniversary Update ISO files be sure that you have an empty DVD or USB flash drive and Media Creation Tool ready. After you create your bootable USB flash drive, insert it into your computer, run setup.exe and install the update.

Keep in mind that this isn’t a guaranteed solution, and users report that crashing issues persisted even after upgrading to the new build using the Windows 10 Anniversary Update ISO file.

Solution 3 – Install .NET Framework 3.5 and C++ Redistributable Package

Users report that both freezing and crashing issues can be fixed by installing various C++ Redistributable Packages and .NET Framework 3.5. Windows 10 and many of third-party applications rely on these components, therefore be sure to download them from the links below:

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Keep in mind you might have to download multiple version of C++ Redistributables and .NET Framework to fix these issues.

Solution 4 – Run the sfc /scannow check

If you’re experiencing crashes or freezes after installing the Anniversary Update, you might want to perform an sfc scan. This scan is designed to check your Windows 10 installation and fix any corrupted files. To perform a sfc scan, follow these steps:

  1. Press Windows Key + X to open Power User Menu. Select Command Prompt (Admin) from the list.
  2. When Command Prompt opens, type sfc /scannow and press Enter.
  3. Wait until the scan is completed.

Solution 5 – Disable Secure Boot from BIOS

One potential solution is to disable Secure Boot. To do that, you need to enter BIOS, locate Secure Boot feature and set it to Disabled. For detailed instructions on how to enter BIOS and how to disable Secure Boot be sure to check your motherboard manual.

Solution 6 – Set the Default save location to C partition

Users reporte that you can fix crashing issues in Anniversary Update by setting the Default save location to C partition. This is a simple procedure and you can do it by following these steps:

  1. Press Windows Key + S and enter default save. Select Default save locations from the menu.
  2. Go to Save locations section and set all options to This PC (C:).

Solution 7 – Disable AppXsvc using Registry Editor

According to some users, disabling AppXsvc in Registry Editor fixes both freezing and crashing issues. To disable AppXsvc, enter Safe Mode and follow these steps:

  1. Press Windows Key + R, enter regedit and click OK or press Enter.
  2. When Registry Editor starts, navigate to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\AppXSvc key in the left pane. Locate Start DWORD in the right pane and double click it.
  3. Set Value data to 4 and click OK.
  4. Close Registry Editor and restart your PC.

Although some users reported that this solution fixed crashing issues for them, others reported BSOD errors after applying it.

Solution 8 – Rollback to the previous build

If system crashes still persist, you might want to consider rolling back to the previous build of Windows 10. This is simple procedure that doesn’t require any third-party tools, and you can revert easily to the previous build right from the Settings app or by using Advanced startup. If you don’t know how to revert back to the previous build, we advise you to read our How to uninstall Windows 10 Anniversary Update article that explains in great detail how to revert back to the previous build.

Anniversary Update was one of the most anticipated updates for Windows 10, but unfortunately this update brought many stability issues for users. If you’re having crashing or freezing issues, we advise you to try all solutions from this article. In case you find a different solution that works for you, be sure to share it with others in the comments section.


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