Full Fix: Windows 10 Factory Reset Stuck

By: Ujjwal Kumar
6 minute read

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Windows 10 has been around for quite some time and if the statistics are to be believed, Windows 10 has been installed on more than 200 million devices since the launch.

Now, no system in this world is perfect, right? Same is the case with Windows 10. Even Windows 10 has some bugs that make people run into problems that are hard to solve but thanks to Microsoft, these bugs are being worked up as soon as they are being found.

One of the many bugs that Windows 10 is plagued by is that some people seem to get stuck while resetting Windows 10. In this post, we will see how to fix this issue and we will mainly use two methods. The third one is however the last resort if nothing else works. So here we go: You need to run the startup repair, and there are two ways to do it:

Factory reset stuck on Windows 10, how to fix it?

Factory reset is a great way to fix many problems on your PC, but sometimes the reset process can get stuck. Speaking of a factory reset, here are some common issues that users reported:

  • HP laptop, Dell, ASUS factory reset stuck – This issue can occur on various laptops, and if you encounter it, remove your laptop battery and insert it back again.
  • Resetting this PC stuck at 35 – The reset process can get stuck at any time, and if the reset is stuck, you might just have to wait for a couple of hours for the reset to finish.
  • Surface Pro 4 factory reset stuck – This issue can happen on Surface Pro 4, but you can fix that by using the solutions from this article.
  • Factory reset computer stuck – If this happens, you might be able to fix the problem simply by using Startup Repair feature.
  • Factory reset stuck boot loop – In some cases, the only way to fix this problem is to perform a clean install. If you decide to do that, be sure to back up your files beforehand.

Solution 1 – Repair system using Windows disk or Windows Bootable USB Stick

If Windows is stuck during a factory reset, you might be able to fix the problem by running the Startup Repair. In order to do that, first you need to create a bootable media. This is simple to do, and in order to do it, you just need to follow these steps:

  1. Download and run Media Creation Tool on a working PC.
  2. Now use the Media Creation Tool to create a bootable USB flash drive or DVD.

After doing that you need to connect the installation media to the affected PC and follow these steps:

  1. Once you have the installation files ready, restart your PC and boot via the DVD or the bootable USB stick, normally you should see a message asking you if you want to boot from the DVD or USB stick so this shouldn’t be hard to do – however if you do not see that option you might need to go to your BIOS and put the DVD or USB stick on top of the boot order.
    HP laptop, Dell, ASUS factory reset stuck
  2. Once you have booted into the Windows installation you should see an option to “Repair your Computer”, click that and then click Advanced OptionResetting this PC stuck at 35
  3. Once in Advanced Options, click Troubleshoot and then Startup Repair, from there simply follow the onscreen instructions.

Once the Startup Repair process is finished, check if the problem is still there.

If you don’t have an extra PC available, you can also perform a Startup Repair without an installation media. To do that, follow these steps:

  1. Click the Start button. Now press and hold the Shift key, click the Power button and choose Restart from the menu.
  2. Now you should be presented with a list of options. Select Troubleshoot > Advanced options > Startup Repair.
  3. Follow the instructions on the screen to complete the repair process.

Once the repair process is finished, check if the problem is still there. Keep in mind that this isn’t a universal solution, but several users reported that it worked for them, so you might want to try it out.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).


Solution 2 – Just wait it out

Factory reset can sometimes take a while, but if factory reset seems stuck, your best option is to wait. Depending on the selected options and other various factors, a factory reset might get temporarily stuck.

If you notice that your hard drive LED indicator is blinking, it means that the reset process is still working, so you should probably just wait for it to finish. Several users reported that the reset process took several hours to complete, so you might have to leave your PC turned on overnight in order to the reset process to finish completely.


Solution 3 – Disable your Internet connection

According to users, sometimes your Internet connection can cause the problem with a factory reset. Sometimes your PC will get stuck while downloading certain updates after the reset, and the entire reset process will appear stuck.

However, you can fix that simply by disabling your Internet connection. To do that, simply disconnect the Ethernet cable from your PC or turn off your wireless router. Once your network is disabled, you should be able to complete the reset process.


Solution 4 – Change your BIOS settings

If you’re having issues with a factory reset, the problem might be your BIOS settings. Sometimes certain BIOS features can interfere with your system and cause this and other errors to appear. To fix the problem, you need to access BIOS and do the following:

  1. Disable Secure Boot.
  2. Enable Legacy Boot.
  3. Enable CSM if available.
  4. Enable USB Boot if required.
  5. Set your boot disc or USB as the first boot device.

After doing that, save changes and try to perform a factory reset once again.


Solution 5 – Nothing works? Re-install Windows 10

Surface Pro 4 factory reset stuck

If nothing else works, and your PC is still stuck during a factory reset, your only option might be to perform a clean install of Windows 10. In order to do that, we advise you to back up your files from the C drive just to be safe.

Before we can start, you need to create an installation media using the Media Creation Tool. After doing that, you need to follow these steps:

  1. Connect the installation media to your PC and boot your PC from it. You might have to make changes in your BIOS and set your PC to boot from USB flash drive.
  2. Now you’ll be asked to select your installation language. Select the desired language and other information and click Next.
  3. Click Install now button to proceed.
  4. Now you’ll be asked to enter your product number. You can also skip this step and activate Windows later.
  5. Accept the terms of service and click Next.
  6. Now select Custom: Install Windows only (advanced).
  7. Now select the drive where Windows is installed. Usually this drive is labeled System or Primary, but that’s not always the case. To be sure to select the system drive, pay attention to the size of your drives, and double check everything before proceeding.If you select the wrong drive, you’ll format it and remove all files from it. In addition, you’ll end up with two versions of Windows on your PC, so be extra cautious and make sure to select the drive that has Windows installed on it.Click Next to proceed.
  8. Now follow the instructions on the screen to finish the installation.

Once the installation is finished, the problem should be completely resolved. This is a drastic solution, and you should use it only if other solutions can’t fix the problem.

If the above solutions don’t end up helping you then you must either keep looking for another solution that works – as said earlier, there are multiple things that can cause this issue – or you could simply reformat your Windows install, for which you will again obviously require the Windows install files. But it would be the easiest solution to the problem.


Editor’s Note: This post was originally published in March 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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