How to fix a Windows 10/11 that is stuck in factory reset

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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  • The Windows 10 Reset feature is a great alternative to a clean install, but some users claimed that their PC is stuck in factory reset.
  • Sometimes you just have to be patient and wait for the reset process to finish.
  • You can also use a Windows bootable DVD or USB stick in order to fix the problem.
  • Try to change your BIOS settings by following our step-by-step guide below.
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Windows 10 has been around for quite some time, and if the statistics are to be believed, Windows 10 has been installed on more than 200 million devices since the launch.

Now, no system in this world is perfect, right? Same is the case with Windows 10.

Even Windows 10 has some bugs that make users run into problems that are hard to solve, but thanks to Microsoft, these bugs are being worked up as soon as they are being found.

What does factory reset mean and what kind of problems do users encounter?

The factory reset feature allows you to save your personal data from deletion, while retaining the same OS and license you had so far.

Therefore, this is a great way to fix many problems on your PC, but sometimes the reset process can get stuck. Here are some common issues that users reported:

  • HP laptop, Dell, ASUS factory reset stuck
    • This issue can occur on various laptops, and if you encounter it, remove your laptop battery and insert it back again.
  • Resetting this PC stuck at 35
    • The reset process can get stuck at any time, and if the reset is stuck, you might just have to wait for a couple of hours for the reset to finish.
  • Surface Pro 4 factory reset stuck
    • This issue can happen on Surface Pro 4, but you can fix that by using the solutions from this article.
  • Factory reset computer stuck
    • If this happens, you might be able to fix the problem simply by using the Startup Repair feature.
  • Factory reset stuck boot loop
    • In some cases, the only way to fix this problem is to perform a clean install. If you decide to do that, be sure to back up your files beforehand.

One of the many bugs that Windows 10 is plagued by is that some users seem to get stuck while resetting Windows 10. In this post, we will see below how to fix this issue.

What can I do if the factory reset gets stuck on Windows 10?

1. Just wait it out

A factory reset can sometimes take a while, but if factory reset seems stuck, your best option is to wait. Depending on the selected options and other various factors, a factory reset might get temporarily stuck.

If you notice that your hard drive LED indicator is blinking, it means that the reset process is still working, so you should probably just wait for it to finish.

Several users reported that the reset process took several hours to complete, so you might have to leave your PC turned on overnight in order to the reset process to finish completely.

2.  Disable your Internet connection

According to users, sometimes your Internet connection can cause a problem with a factory reset.

Sometimes, your PC will get stuck while downloading certain updates after the reset, and the entire reset process will appear stuck. You can fix that simply by disabling your Internet connection.

To do that, simply disconnect the Ethernet cable from your PC or turn off your wireless router. Once your network is disabled, you should be able to complete the reset process.

3. Change your BIOS settings

  1. Disable Secure Boot.
  2. Enable Legacy Boot.
  3. Enable CSM if available.
  4. Enable USB Boot if required.
  5. Set your boot disc or USB as the first boot device.

After doing that, save changes and try to perform a factory reset once again. If you’re having issues with a factory reset, the problem might be your BIOS settings.

Sometimes certain BIOS features can interfere with your system and cause this and other errors to appear.

If accessing the BIOS seems too big of a task, then let us make things easier for you with the help of our detailed guide.

4. Use a Windows bootable DVD or USB stick

  1. Download and run Media Creation Tool on a working PC.
  2. Now use the Media Creation Tool to create a bootable USB flash drive or DVD.

If Windows is stuck during a factory reset, you might be able to fix the problem by running the Startup Repair. In order to do that, first you need to create a bootable media.

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If you can’t run the Media Creation Tool on your Windows PC, take a look at this in-depth guide that will help you fix the issue.

After doing that, you need to connect the installation media to the affected PC, and follow these steps:

  1. Once you have the installation files ready, restart your PC and boot via the DVD or the bootable USB stick. Normally you should see a message asking you if you want to boot from the DVD or USB stick, so this shouldn’t be hard to do – however if you do not see that option you might need to go to your BIOS and put the DVD or USB stick on top of the boot order.
  2. When you have booted into the Windows installation, you should see an option to Repair your computer, click that and then click Advanced Option.
  3. In the Advanced Options, click on Troubleshoot and then Startup Repair, and from there simply follow the on-screen instructions.

If your Windows 10 PC is stuck on Automatic repair loop, you should not worry, and check out our detailed guide to see how to fix it in no time.

Once the Startup Repair process is finished, check if the problem is still there.

If you don’t have an extra PC available, you can also perform a Startup Repair without installation media. To do that, follow these steps:

  1. Click the Start button. Now press and hold Shift, click the Power button and choose Restart from the menu.
  2. Select Troubleshoot, go to the Advanced options, and choose Startup Repair.
  3. Follow the on-screen instructions to complete the repair process.

Once the repair process is finished, check if the problem is still there. Keep in mind that this isn’t a universal solution, but several users reported that it worked for them, so you might want to try it out.

Also, if the Startup Repair won’t run, you should take a closer look at our amazing guide, and fix the problem quickly.

5. Reinstall Windows 10

If nothing else works, and your PC is still stuck during a factory reset, your only option might be to perform a clean install of Windows 10.

In order to do that, we advise you to back up your files from the C drive just to be safe. If you want to know how to back up your data on Windows 10, check out our useful guide.

Before we can start, you need to create an installation media using the Media Creation Tool, as you found in the steps of the previous solution. After doing that, you need to follow these steps:

  1. Connect the installation media to your PC and boot your PC from it. You might have to make changes in your BIOS and set your PC to boot from USB flash drive.
  2. Select the desired language and other information and click Next.
  3. Click the Install now button to proceed.
  4. Now you’ll be asked to enter your product number. You can also skip this step and activate Windows later.
  5. Accept the terms of service, and click Next.
  6. Select Custom: Install Windows only (advanced).
  7. Now choose the drive where Windows is installed. Usually this drive is labeled System or Primary, but that’s not always the case. To be sure to select the system drive, pay attention to the size of your drives, and double check everything before proceeding. If you select the wrong drive, you’ll format it and remove all files from it. In addition, you’ll end up with two versions of Windows on your PC, so be extra cautious and make sure to select the drive that has Windows installed on it. Click Next to proceed.
  8. Now follow the on-screen instructions to finish the installation.

Once the installation is finished, the problem should be completely resolved. This is a drastic solution, and you should use it only if other solutions can’t fix the problem.

If the above solutions don’t end up helping you then you must either keep looking for another solution that works or you could simply reformat your Windows install.

Useful tips for users

To make sure you get a quick factory reset, there are a few simple things to keep in mind. First of all your laptop’s battery is crucial to avoid crashes and also for desktops make sure you don’t have any power outages.

Just be patient, even if it’s not your strong point because sometimes the problem does resolve itself without you having to do anything extra.

Last but not least, this time your Internet connection can work against you, so make sure you disable it, so you don’t run into updates that aren’t needed at the moment.

Also, if you need additional info on how to reinstall Windows 10, take a closer look at our dedicated guide, and learn and learn from our detailed steps.

If you have any other suggestions or questions, feel free to leave them in the comments section below, and we’ll be sure to check them out.

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Frequently Asked Questions

  • Yes. Using your OS eventually messes with registries and leads to the gathering of plenty of useless residual data. If you want to know more about factory resetting your Windows 10 PC, check out our complete guide.

  • Yes, resetting your Windows 10 PC means that all of your personal data that is on the system drive will be deleted as well. As such, it is a good idea to either back up all of your data using a specialized tool.

  • When you perform a reset, you will be asked whether to keep your personal data or not. However, keep in mind that this will only affect data that is on the non-system drives.

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