Windows 10 Outlook Mail app gets crashing, syncing fixes

By: Madeleine Dean
2 minute read

Microsoft’s latest Windows 10 Outlook Mail update offered users a very unpleasant surprise, leaving the app unresponsive. Fortunately, the issue was detected only by Insiders, with Microsoft quickly fixing it via a targeted update.

If you are an Insider and your Windows 10 Outlook Mail app is still not working properly, download update 17.6965.40521.0. Once the installation is complete, the missing components will appear, emails will load, and calendar entries will be available.

It seems that build 14342 and the updates Microsoft have recently rolled out caused many problems for Insiders. Many users could not actually install build 14342 and despite numerous attempts, the following error message kept on appearing:

Update Status: There were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: Windows 10 Insider Preview 14342 – Error 0x80240fff.”

While Cortana didn’t receive any updates in this build, a few Cortana-related issues appeared for Insiders nonetheless:

“Cortana has been consistently broken on my device. When I give it a query (search works fine, but everything else is broken), whether by voice, text or Hey Cortana, Cortana stalls. No “Listening…” in the search bar, it just sits there forever. If I’m lucky, it crashes.

Edge, Microsoft’s most secure browser, was also affected by build 14342, refusing to open web pages:

Earlier builds gave me no problems with Edge, but 14342 on my Intel i3 laptop freezes after a few seconds and screen flashes, parts of page go black. It’s completely useless now and I’ve had to default to ie11 which works OK.

Insiders don’t ever expect builds to run smoothly as their role is to help Microsoft to improve its future mainstream updates. One thing is sure, though: this build definitely had more bugs than the last.

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