Shutdown button not working on Windows 10 [STEP-BY-STEP GUIDE]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
Affiliate Disclosure
  • Many users have reported that sometimes their PC or Laptop's shutdown button doesn't work.
  • If that happens to you too, simply follow the suggestions listed below.
  • For more guides showcasing laptop and PC fixes, go to our Laptop & PC section.
  • Our expanded Troubleshooting section is comprised of even more guides that you should read.
Shutdown button not working
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Windows 10 might be the latest operating system from Microsoft, but it’s not without its flaws and issues. Speaking of Windows 10 issues, some users are complaining that in Windows 10 shutdown button isn’t working, so let’s see is there a way to fix this issue.

Before we start resolving this issue, make sure that your Windows 10 is up to date. Make sure that you use Windows Update to check for updates because Microsoft will release fixes via Windows Update if they have found a solution for this issue.

If your Windows 10 is up to date, but you’re still experiencing problems with a shutdown button you might want to try some of these solutions.

What can I do if the Shutdown button isn’t working?

There are several ways to shut down a PC, but many users prefer using the shutdown button. Speaking of shutdown button, users reported the following issues with it:

  • Start Menu shutdown not working – This problem can occur due to corrupted installation. If you have this issue, you might want to create a new user profile and check if that helps.
  • When I click shutdown nothing happens Windows 10 – If the shutdown button doesn’t work, you might want to try shutting down your PC by using a different method.
  • Shutdown button not working laptop – Sometimes the shutdown button on your laptop might not work. This is caused by your power settings and it can be easily fixed.
  • Shutdown button not showing, available, disappeared, missing – These are several common problems that users reported. In most cases, they are caused by corrupted Windows 10 installation.
  • Shutdown button doesn’t work – This can be an annoying problem, but you should be able to fix it using one of our solutions.

1. Replace Intel Management Interface driver

  1. Press Windows Key + X and choose Device Manager from the list.
    Shutdown button not showing
  2. Under System Devices locate Intel Management Interface.
  3. Right-click it and choose Properties.
    Shutdown button doesn't work
  4. Now you can check the version of the driver.
  5. If the version is 11, go to Intel’s website and download version 10.0 or
  6. When you try to install them, you’ll be notified that you already have a newer version.
  7. Click Yes to overwrite it.

According to the reports, Intel Management Interface driver can cause some shutdown issues, so to fix it you need to install the older version.

Currently, version 11 is the main cause of these issues on laptops, so let’s check first what version of the driver you’re using.

If the older driver works for you, you’ll have to prevent Windows from auto-updating it in the future. To do that, just follow the simple steps in this guide.


In order to prevent PC damage by installing the wrong driver versions,  we strongly recommend using DriverFix.

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Here’s how to use DriverFix to handle your Intel Management Interface driver:

  1. Download and install DriverFix
  2. Let it scan your PC for faulty drivers
  3. Once the scan is finished, select the drivers you want to fix
  4. Let DriverFix download and install the latest drivers and fix the other onesDriverFix automatically update drivers
  5. Restart your PC


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2. Put your computer into sleep mode and then shut it down

This is more of a workaround that will temporarily fix your problem, but it’s not a permanent solution, so keep that in mind.

As for the workaround, first, you need to put your computer into sleep mode. To do this, click Start, then press the power icon and choose Sleep.

Your computer should go to the sleep mode, and you need to wake it up, sign in, and then shut it down. This is an unusual solution, but users claim that it fixes the problem temporarily.

The majority of Windows 10 users have outdated drivers? Be a step ahead using this guide.

3. Use a shutdown command to shutdown your PC

  1. Press Windows Key + R to open the Run dialog.
  2. When the Run dialog opens, enter this string and press Enter or click OK:
    • %SystemRoot%System32Shutdown.exe -s -t 00 -f
      Shutdown button not showing

After running this command, your PC should shut down. If this command works, you might want to create a shortcut in order to run this command faster.

This is rather simple, and you can it by following these steps:

  1. Right click your Desktop and choose New > Shortcut from the menu.
    When I click shutdown nothing happens Windows 10
  2. In the Type the location of the item field enter this string and click Next to continue:
    • %SystemRoot%System32Shutdown.exe -s -t 00 -f
      Shutdown button not working laptop
  3. Change the name of the shortcut if you want and click on Finish.
    Shutdown button disappeared

Many users reported that shutdown button isn’t working on Windows 10. This can be a big problem since you won’t be able to turn off your PC.

However, you can always shutdown your PC using the shutdown command. Once the wizard is complete, you can use the newly created shortcut to shut down your PC quickly.

Keep in mind that this is just a workaround, so it won’t fix the core problem, but it will allow you to shut down your PC with just a couple of clicks.

4. Install the latest updates

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, navigate to Update & security.
  3. Now in the right pane click on Check for updates button.

Windows 10 is a solid operating system, but sometimes certain glitches and bugs can appear. If the shutdown button isn’t working on your PC, the problem might be a bug on your system.

The best way to permanently fix this problem is to install the latest updates.

Run a System Scan to discover potential errors

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By default, Windows 10 will automatically install the missing updates, but sometimes you might miss an important update.

Windows will now check for available updates. If any updates are available, they will be downloaded automatically and installed once you restart your PC. After installing the updates, check if the problem still appears.

If you can’t open the Setting app in Windows 10, take a look at this article to solve the issue.

Having trouble updating your Windows? Check out this guide that will help you solve them.

5. Change power button settings

  1. Press Windows Key + S and enter power settings.
  2. Select Power & sleep settings from the menu.
    Start Menu shutdown not working
  3. Click Additional power settings in the right panel.
    When I click shutdown nothing happens Windows 10
  4. Now click Choose what the power button does from the menu on the left.
    Shutdown button not working laptop
  5. Set When I press the power button to Shut down. Now click on Save changes.
    Shutdown button doesn't work

If the shutdown button isn’t working on your PC, the problem might be your settings. The power button can be configured to do several things, and sometimes it might not turn off your PC.

After doing that, your power button will be configured to shut down your PC whenever you press it.

6. Use Win + X menu

  1. Press Windows Key + X or right-click the Start Button to open Win + X menu.
  2. Select Shut down or sign out and choose Shut down from the menu.
    Start Menu shutdown not working

If the shutdown button doesn’t work, you might be able to turn off your PC using this workaround. Windows 10 comes with a useful menu called Win + X menu that holds several useful shortcuts.

Using this menu you can easily access certain applications, but you can also turn off your PC.

After doing that, your PC should shut down without any problems. Keep in mind that this is just a workaround, so you’ll have to use this method every time you want to shut down your PC.

Did the Windows key stopped working? Check out this guide and be a step ahead.

7. Turn off Fast Startup

  1. Repeat Steps 1-3 from Solution 5.
  2. Click on Change settings that are currently unavailable.
    Shutdown button not available
  3. Now uncheck Turn on fast startup (recommended) and click on Save changes.
    Shutdown button doesn't work

Windows 10 has an interesting feature called Fast Startup that allows your PC to start faster. The feature combines shutdown and hibernation into one allowing your PC to start faster.

However, certain issues can occur due to this feature, and many users are suggesting to turn it off.

After doing that, this feature should be disabled completely. Keep in mind that your PC might boot a bit slower than before after turning off this feature, but the shutdown problem should be resolved entirely.

Windows won’t let you turn off Fast Startup? Disable it right now with a few simple steps.

8. Turn off hibernation

  1. Press Windows Key + X and choose Command Prompt (Admin) from the menu.
    • Alternatively, you can use PowerShell (Admin) if Command Prompt is unavailable.
      When I click shutdown nothing happens Windows 10
  2. When Command Prompt starts, enter this line and press Enter to run it:
    • powercfg.exe /hibernate off
      Shutdown button not working laptop

Hibernation is a rather useful feature that will shutdown your PC and save all your open files allowing you to continue where you left off.

However, sometimes this feature can cause your shutdown button to not work properly. After doing that, the hibernation feature will be turned off and the shutdown problem will be resolved.

Having trouble accessing Command Prompt as an admin? Take a look at this guide.

9. Reset your BIOS

If the shutdown button isn’t working, the problem might be your BIOS configuration. BIOS works as a configuration utility for your PC, and sometimes certain BIOS settings can interfere with your PC and prevent it from shutting down properly.

Many versions of BIOS allow you to choose between several different shutdown modes, and sometimes choosing a wrong shutdown mode can cause this issue to appear. However, you can fix that problem simply by resetting BIOS to default.

To do that, you just need to enter BIOS and select the reset option. To see how to enter BIOS and how to reset it, we advise you to check your motherboard manual for detailed instructions.

If Windows skips BIOS, solve the issue quickly by following this amazing guide.

Accessing BIOS seems too big of a task? Check out this amazing guide!

In addition, users have reported that removing Intel Rapid Storage and Intel Security Assist also helps fixing this problem. You might want to check out similar fixes just in case your Windows 10 laptop won’t shut down.

That would be all, I hope these solutions helped you to fix the problem with shutdown button in Windows 10. If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

For any more questions or suggestions, reach for the comments section below.

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