Fix: Laptop Won’t Shutdown in Windows 10

Ivan Jenic By: Ivan Jenic
8 minute read
PC error code 99 fix

Home » Fix » Fix: Laptop Won’t Shutdown in Windows 10

If your laptop won’t shut down after you’ve installed Windows 10 Technical Preview, you probably have some problems with Hybrid Shutdown, this default Windows feature is usually good, because it decreases the shutdown time, but it also could cause some problems.

Inability to shut down your laptop can be a big problem, however, users also reported the following issues:

  • Laptop won’t shut down or restart, hibernate, lock – Many users reported various problems with their laptop. According to users, their laptop won’t shut down, restart, hibernate or lock. This can be a big problem, but you should be able to fix it using our solutions.
  • Laptop won’t shutdown keeps restarting – Several users reported that their laptop won’t shut down. Instead of shutting down, their laptop just restarts.
  • The laptop will not shut down when the lid is closed – According to users, their laptop won’t shut down when the lid is closed. This is a minor problem and it can be fixed by changing your power settings.
  • Laptop won’t shut down with power button – Few users reported this problem while trying to turn off their laptop with the power button. This issue is caused by your power settings and it can be easily resolved.
  • Laptop won’t shut down the black screen – Some users reported a black screen while trying to shut down their laptop. This can be a big problem, but you can fix it using our solutions.
  • Laptop won’t sleep, turn off – Sometimes your laptop won’t sleep or turn off at all. This issue can cause many problems, but you should be able to fix it by changing your power settings.

Windows 10 laptop won’t shut down, how to fix it?

  1. Disable Hybrid Shutdown Manually
  2. Perform A Full Shutdown
  3. Run Windows Update troubleshooter
  4. Reset your BIOS to default
  5. Use a built-in audio card
  6. Clean your laptop from dust
  7. Reset your power plan to default
  8. Change Intel Management Engine Interface settings
  9. Remove your laptop battery
  10. Install the latest updates
  11. Disable Intel Rapid Technology service

In newer versions of Windows (8,8.1 and 10) Microsoft has introduced the new method of the shutdown, called Hybrid Shutdown. This feature is enabled by default, and it decreases the PC’s shutdown time.

Hybrid Shutdown decreases the shutdown time by hibernating the kernel session, instead of completely closing it. When the PC is powered on again, the kernel session is revoked from the hibernation, so it decreases the booting time as well.

But besides increasing the performance, Hybrid Shutdown feature may also cause some errors or even prevent Windows from shutting down completely. When this happens, many computers freeze or hang when you try to shut them down, and the reason for this is that Hybrid Shutdown is enabled by default.

So, logically, to solve this issue, you’ll need to disable this feature. When you disable it, the kernel session won’t be hibernated on shutdown anymore, but it will be completely closed. This might increase the shutting time of your PC, but the problem will definitely be solved.

 


Solution 1 – Disable Hybrid Shutdown Manually

Follow these steps to manually disable the Hybrid Shutdown feature:

  1. Go to Search, type Control Panel and click on Control Panel from search results. Now select Power Options from Control Panel.
  2. On the left side of the window click on Choose what the power button does.
    choose what power buttons do
  3. If needed, click on Change settings that are currently unavailable, under Define power buttons and turn on password protection.
    define power buttons change unavailable settings
  4. From the enabled options under Shutdown settings section, uncheck Turn on fast startup (recommended) check box to disable Hybrid Shutdown. Click the Save changes button to save the modified settings.
    disable fast startup
  5. Close Power Options window when done.

Solution 2 – Perform A Full Shutdown

Another way to turn off your computer without Hybrid Shutdown is to perform a full shutdown, to do that, follow these steps:

  1. Right-click on your Desktop.
  2. Go to New and click on Shortcut.
    create desktop shortcut
  3. For Type the location of the item input this:
    • shutdown -F -T ## -C “Your message here” (## can be any number from 0 and 315360000, and “Your message here” could be any text you want)).
  4. Click Next.
    create shutdown shortcut
  5. Name the shortcut as you want and click on Finish.
    create shutdown.exe shortcut
  6. Optional: Right-click the shortcut on from your desktop and click Properties. Change the icon of the shortcut by your desire, just for the aesthetic reasons.
    shutdown.exe shortcut properties
  7. Optional: Pin the shortcut to your start menu and you’re good to go.

After doing that, simply click the newly created shortcut to perform a full shutdown. Keep in mind that this is just a workaround, but it might help you with this problem.


Solution 3 – Run Windows Update troubleshooter

According to users, sometimes problems with Windows Update can prevent your laptop from shutting down, and to fix this issue you need to run Windows Update troubleshooter by doing the following:

  1. Press Windows Key + S and enter the control panel. Select Control Panel from the list.
    open control panel
  2. When Control Panel starts, select Troubleshooting.
    open Troubleshooting control panel
  3. In the menu on the left select View all.
    View All troubleshooting tools control panel
  4. Select Windows Update from the list.
    run Windows Update troubleshooter control panel
  5. When Troubleshooter window opens, click on Advanced. Now click on Run as administrator.
    run windows update troubleshooter as admin control panel
  6. Troubleshooter will now restart. Click on Next to start the scan.

After the scan is finished, check if the problem is resolved. Several users reported that running the Power Troubleshooter fixed the issue for them, so be sure to try that as well.


Solution 4 – Reset your BIOS to default

If your laptop won’t shut down, the problem might be your BIOS settings. To fix the issue, you just need to enter BIOS and reset its settings to default. This is relatively simple and you can do it in a matter of moments.

For more information on how to access your BIOS and how to reset it to default, we strongly advise that you check your motherboard manual for detailed instructions. After resetting the BIOS to default, the issue should be completely resolved.


Solution 5 – Use a built-in audio card

If your laptop won’t shut down, the problem might be your audio device. Many users tend to use USB sound cards in order to enhance the audio quality, but sometimes these cards aren’t fully compatible with Windows 10.

To fix the issue, you need to disconnect your sound card from your laptop and use the built-in sound card instead. If you want to continue using your external sound card, be sure to download the latest drivers for it and see if that helps.


Solution 6 – Clean your laptop from dust

Many users reported that their laptop won’t shut down, and in order to fix the problem, you might have to clean your laptop. Sometimes dust inside your laptop can cause overheating issues and prevent your device from shutting down.

To fix the issue, you need to check your laptop temperature and if the temperature is above normal values you need to clean your laptop from dust. If you don’t know how to properly do that, you might have to contact a technician.


Solution 7 – Reset your power plan to default

Sometimes the cause of this problem might be your power plan settings. If your laptop won’t shut down, you need to reset power plan settings to default by doing the following:

  1. Open Control Panel and go to Power Options.
    Laptop won't shut down black screen
  2. Locate your current power plan and click Change plan settings next to it.
    change power plan settings
  3. Click on Change advanced power settings.
    Change advanced power settings
  4. Now click on Restore plan defaults button. Click Apply and OK to save changes.
    restore plan defaults advanced power settings

After resetting your power plan to default, the issue should be resolved.


Solution 8 – Change Intel Management Engine Interface settings

According to users, if your laptop won’t shut down, you need to change your power options. To do that, follow these simple steps:

  1. Press Windows Key + X to open the Win + X menu and choose Device Manager from the list.
  2. When Device Manager opens, locate Intel(R) Management Engine Interface and double click it to open its properties.
  3. Go to the Power Management tab. Uncheck Allow the computer to turn off this device to save power option and click OK to save changes.
    power management uncheck allow the computer to turn off this device to save power

If that doesn’t help, you might have to uninstall the Intel Management Engine Interface. To do that, follow these steps:

  1. Locate Intel Management Engine Interface in Device Manager and right click it. Choose Uninstall device from the menu.
    uninstall device device manager
  2. When the confirmation dialog appears, click on Uninstall.

After removing the driver, restart your PC and check if the problem is resolved.


Solution 9 – Remove your laptop battery

If your laptop won’t shut down, you might be able to fix the problem by removing the laptop battery. Few users reported that their battery was the problem, but after removing it and inserting it back again, the issue was resolved.


Solution 10 – Install the latest updates

If your laptop won’t shut down, you might be able to fix the problem by installing the latest updates. Windows installs the necessary updates automatically, but you can check for updates manually by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & security section.
    update & security windows 10 settings
  3. Now click on Check for updates button.
    check for updates windows 10

Windows will now check for the missing updates. If any updates are available, Windows will download them automatically in the background. Once the missing updates are installed, check if the issue still persists.


Solution 11 – Disable Intel Rapid Technology service

Sometimes the cause for this problem can be Intel Rapid Technology, and to fix this problem you need to disable its service. To do that, just follow these steps:

  1. Press Windows Key + R, enter services.msc and press Enter or click OK.
    Laptop won't shutdown or restart
  2. When Services window starts, locate Intel Rapid Technology service and double click it.
  3. Now set the Startup type to Disabled and click the Stop button to stop the service. Click Apply and OK to save changes.
    disable the Intel Rapid Technology service

After disabling this service, restart your PC and check if the issue reappears. If the issue still persists, uninstall Intel Rapid Technology and check if that solves the problem.

On the other hand, if you feel like it’s time to get yourself a brand new laptop, then we suggest browsing through this wide selection of Windows 10 models at Amazon.com and check out what’s trending over at the Microsoft Store.


Editor’s Note: This post was originally published in December 2014 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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