10 Ways to Fix Laptop Won’t Shut Down in Windows 10/11

Running the Windows update troubleshooter should restore normalcy

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • If your laptop is not shutting down, it might be because of the Hybrid shutdown feature.
  • You can fix this issue effectively by running the Windows Update troubleshooter.
  • Changing the Intel Management Engine Interface driver setting is another effective way to fix the issue.
Laptop won't shutdown windows 10 11

XINSTALL BY CLICKING THE DOWNLOAD FILE
To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Windows 10 and 11 are excellent operating systems with many superb features. But there is no perfect machine, and these operating systems are not free from the occasional issues.

Shutdown-related problems like the shutdown button not working are among the prominent issues. Now, it is the Windows 10/11 laptop not shutting down issue disturbing users.

This guide will show you surefire fixes to solve the problem and restore regular service on your PC.

Why is my laptop not shutting down?

There are various reasons your laptop is not shutting down. Below are some of the variations of the issue as reported by users and the possible causes:

  • Laptop won’t shut down or restart, hibernate, or lock: According to users, their laptops won’t shut down, restart, hibernate or lock. This can be a big problem, but you should be able to fix it using our solutions.
  • The laptop will not shut down when the lid is closed: According to users, their laptops won’t shut down when the lid is closed. This minor problem can be fixed by changing your power settings.
  • Laptop won’t shut down with power button: Few users reported this problem while trying to turn off their laptop with the power button. This issue is caused by your power settings and can be quickly resolved.
  • My laptop won’t shut down, it just restarts: Several users reported that their laptop wouldn’t shut down, instead of shutting down, their laptop restarts.
  • Laptop not shutting down black screen: Some users reported a black screen while trying to shut down their laptops. This can be a big problem, but you can fix it using our solutions.
  • Laptop won’t sleep, turn off: Sometimes your laptop won’t sleep or turn off. This issue can cause many problems, but you should be able to fix it by changing your power settings.

How do I fix a laptop that’s not shutting down?


1. Disable Hybrid Shutdown manually

  1. Press the Windows key + S, type Control, and click on Control Panel.
    control laptop not shutting down
  2. Choose the System and Security option.
    system and security
  3. Select Power Options.
    power options
  4. Click the Choose what the power buttons do option in the left pane.
    choose what laptop not shutting down
  5. Click on Change settings that are currently unavailable.
    change settings
  6. Uncheck the Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown.
  7. Click the Save changes button to save the modified settings.
    turn on  laptop not shutting down
  8. Close the Power Options window when done.

Hybrid Shutdown decreases the shutdown time by hibernating the kernel session instead of completely closing it. Then, when the PC is powered on again, the kernel session is revoked from the hibernation, decreasing the booting time.

But besides increasing the performance, the Hybrid Shutdown feature may also cause some errors or even prevent your Windows laptop from shutting down completely.

So, logically, you’ll need to disable this feature to solve this issue. When you disable it, the kernel session won’t be hibernated on shutdown anymore, but it will be completely closed. This might increase the shutting time of your PC, but it should solve the problem.

2. Perform a Full Shutdown

  1. Right-click on your Desktop.
  2. Go to New > Shortcut.
    create desktop shortcut
  3. Copy the text below in the Type the location of the item space: shutdown -F -T ## -C "Your message here"
  4. Note that ## can be any number from 0 and 315360000, and “Your message here” could be any text you want.
  5. Click Next.
    create shutdown shortcut
  6. Name the shortcut as you want and click on Finish.
    create shutdown.exe shortcut
  7. Pin the shortcut to your start menu, and you’re ready.

After doing that, click the newly created shortcut to perform a complete shutdown. Remember that this is just a workaround, but it might help you with the laptop not shutting down issue.

Speaking of shortcuts, if you’re interested in creating one in My Computer or Control Panel, check out this guide to learn how you can do it fast and efficiently.

3. Run Windows Update troubleshooter

  1. Press the Windows key + I to open the Settings app.
  2. Choose the Update & Security option.
    update and security
  3. Click the Troubleshoot option in the left pane.
    troubleshoot
  4. Select Additional troubleshooters.
    additional troubleshooters
  5. Click on the Windows Update option.
    windows update laptop not shutting down
  6. Finally, click the Run the troubleshooter button.
    run troubleshooter

According to users, problems after a Windows Update can sometimes prevent your laptop from shutting down.

After the scan is finished, check if the problem is resolved. Several users reported that running the Power Troubleshooter fixed the issue, so be sure to try that as well.

4. Reset your BIOS to default

The problem might be your BIOS settings if your laptop won’t shut down. You need to enter BIOS and reset its settings to default to fix the issue. This is relatively simple, and you can do it in a matter of moments.

For more information on accessing your BIOS and resetting it to default, we strongly advise you to check your motherboard manual for detailed instructions. After resetting the BIOS to default, the issue should be resolved entirely.

5. Use a built-in audio card

If your laptop won’t shut down, the problem might be your audio device. Many users use USB sound cards to enhance the audio quality, but sometimes these cards aren’t fully compatible with Windows 10.

To fix the issue, you need to disconnect your sound card from your laptop and use the built-in sound card instead. If you want to continue using your external sound card, be sure to download the latest drivers for it and see if that helps.

6. Clean your laptop from dust

Expert Tip: Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

Many users reported that their laptops wouldn’t shut down, and to fix the problem, you might have to clean your laptop. Sometimes dust inside your laptop can cause overheating issues and prevent your device from shutting down.

To fix the issue, you need to check your laptop temperature, and if the temperature is above average, you need to clean your laptop from dust. You might have to contact a technician if you don’t know how to do that properly.

7. Reset your power plan to default

  1. Press the Windows key + S and type power plan.
  2. Choose Edit power plan.
    edit power plan
  3. Click the Change plan settings under your Preferred power plan.
    change plan
  4. Now, click on Change advanced power settings.
    change advanced laptop not shutting down
  5. Click the Restore plan defaults button.
  6. Finally, click Apply and OK to save changes.
    restore plan

After resetting your power plan to default, the Windows 10/11 laptop not shutting down issue should be resolved.

8. Uninstall Intel Management Engine Interface

  1. Press the Windows key + X and choose Device Manager from the list.
    device manager
  2. Double-click the System devices option.
    system devices
  3. Right-click on Intel(R) Management Engine Interface.
  4. Choose Uninstall device from the menu.
    uninstall laptop not shutting down
  5. Now, click on the Uninstall button to confirm the action.
    uninstall button

According to users, if your HP, Dell, or Lenovo Windows 10 laptop is not shutting down fully, you might have to uninstall the Intel Management Engine Interface.

9. Remove your laptop battery

If your laptop doesn’t shut down, you might be able to fix the problem by removing the laptop battery. A few users reported that their battery was the problem, and the issue was resolved after removing it and inserting it back again.

10. Install the latest updates

  1. Press the Windows key + I to open the Settings app.
  2. When the Settings app opens, go to the Update & security section.
    update & security windows 10 settings
  3. Now, click on Check for updates button.
    check for updates windows 10

If your laptop doesn’t shut down, you might be able to fix the problem by installing the latest updates. Windows installs the necessary updates automatically, but you can check for updates manually.

Windows will now check for the missing updates. If any updates are available, Windows will download them automatically in the background. Once the missing updates are installed, check if the issue persists.

If you’re having trouble opening the Setting app, look at this article to solve the issue.

How do I fix Windows 11 that won’t shut down?

This is a well-known issue, and we have a dedicated guide on what to do if Windows 11 is not shutting down, so we recommend that you read it for in-depth solutions.

Keep in mind that this issue affects desktop PCs, and many reported that their computer won’t shut down. This is likely due to specific Windows settings that need to be disabled.

Many users have a different problem, and they reported that Windows 11 shutdown box keeps appearing frequently. Luckily, there are ways to fix the shutdown problems, and today we’re going to show you how.

Why is my laptop taking so long to shut down?

If your Windows laptop is taking forever to shut down, it might be because other processes are still running in the background.

You can solve this quickly by ending these processes in the Task Manager. Also, you can apply some of the fixes in this guide to solve the problem.

The laptop not shutting down issue can be frustrating and lead to more significant problems. Thankfully, it is pretty easy to fix, as shown in this guide.

If you want to know how to schedule an automatic shutdown on Windows 10, check our detailed guide to do it quickly.

If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below, and we’ll be sure to check them out.

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.

This article covers:Topics: