Laptop won’t shutdown in Windows 10 [ULTIMATE GUIDE]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • If your Laptop won't seem to shut down, it can be because of both software and hardware-related issues.
  • The article below will give you several tips on how to easily solve this problem.
  • For more great guides like this one, check out our dedicated Shutdown Hub.
  • If you need more help with your laptops, visit our Laptop & PC page.
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If your laptop won’t shut down after you’ve installed Windows 10, you probably have some problems with Hybrid Shutdown. This default Windows feature is usually good, because it decreases the shutdown time, but it also could cause some problems.

The inability to shut down your laptop can be a big problem. However, users also reported the following issues:

  • Laptop won’t shut down or restart, hibernate, lock
    • Many users reported various problems with their laptop.
    • According to users, their laptop won’t shut down, restart, hibernate or lock.
    • This can be a big problem, but you should be able to fix it using our solutions.
  • Laptop won’t shutdown keeps restarting
    • Several users reported that their laptop won’t shut down.
    • Instead of shutting down, their laptop just restarts.
  • The laptop will not shut down when the lid is closed
    • According to users, their laptop won’t shut down when the lid is closed.
    • This is a minor problem and it can be fixed by changing your power settings.
  • Laptop won’t shut down with power button
    • Few users reported this problem while trying to turn off their laptop with the power button.
    • This issue is caused by your power settings and it can be easily resolved.
  • Laptop won’t shut down the black screen
    • Some users reported a black screen while trying to shut down their laptop.
    • This can be a big problem, but you can fix it using our solutions.
  • Laptop won’t sleep, turn off
    • Sometimes your laptop won’t sleep or turn off at all.
    • This issue can cause many problems, but you should be able to fix it by changing your power settings.

What can I do if my Windows 10 laptop won’t shut down?

  1. Disable Hybrid Shutdown Manually
  2. Perform A Full Shutdown
  3. Run Windows Update troubleshooter
  4. Reset your BIOS to default
  5. Use a built-in audio card
  6. Clean your laptop from dust
  7. Reset your power plan to default
  8. Change Intel Management Engine Interface settings
  9. Remove your laptop battery
  10. Install the latest updates
  11. Disable Intel Rapid Technology service

In newer versions of Windows (8,8.1 and 10) Microsoft has introduced the new method of the shutdown, called Hybrid Shutdown. This feature is enabled by default, and it decreases the PC’s shutdown time.

Hybrid Shutdown decreases the shutdown time by hibernating the kernel session, instead of completely closing it. When the PC is powered on again, the kernel session is revoked from the hibernation, so it decreases the booting time as well.

But besides increasing the performance, Hybrid Shutdown feature may also cause some errors or even prevent Windows from shutting down completely.

When this happens, many computers freeze or hang when you try to shut them down, and the reason for this is that Hybrid Shutdown is enabled by default.

So, logically, to solve this issue, you’ll need to disable this feature. When you disable it, the kernel session won’t be hibernated on shutdown anymore, but it will be completely closed.

This might increase the shutting time of your PC, but the problem will definitely be solved.


1. Disable Hybrid Shutdown Manually

Follow these steps to manually disable the Hybrid Shutdown feature:

  1. Go to Search, type Control Panel and click on Control Panel from search results. Now select Power Options.
  2. On the left side of the window click on Choose what the power button does.
    choose what power buttons do
  3. If needed, click on Change settings that are currently unavailable, under Define power buttons and turn on password protection.
    define power buttons change unavailable settings
  4. From the enabled options under Shutdown settings section, uncheck Turn on fast startup (recommended) check box to disable Hybrid Shutdown. Click the Save changes button to save the modified settings.
    disable fast startup
  5. Close Power Options window when done.

You can’t open Control Panel on Windows 10? Take a look at this step-by-step guide to find a solution.


Windows is playing tricks on you and won’t let you turn off Fast Startup? Disable it right now with a few simple steps.


2. Perform a Full Shutdown

Another way to turn off your computer without Hybrid Shutdown is to perform a full shutdown, to do that, follow these steps:

  1. Right-click on your Desktop.
  2. Go to New and click on Shortcut.
    create desktop shortcut
  3. For Type the location of the item input this:
    • shutdown -F -T ## -C “Your message here” (## can be any number from 0 and 315360000, and “Your message here” could be any text you want)).
  4. Click Next.
    create shutdown shortcut
  5. Name the shortcut as you want and click on Finish.
    create shutdown.exe shortcut
  6. Optional: Right-click the shortcut on from your desktop and click Properties. Change the icon of the shortcut by your desire, just for the aesthetic reasons.
    shutdown.exe shortcut properties
  7. Optional: Pin the shortcut to your start menu and you’re good to go.

After doing that, simply click the newly created shortcut to perform a full shutdown. Keep in mind that this is just a workaround, but it might help you with this problem.

Speaking of shortcuts, if you’re interested in creating one in My Computer or Control Panel, check out this guide to learn how you can do it fast and easy.


3. Run Windows Update troubleshooter

According to users, sometimes problems with Windows Update can prevent your laptop from shutting down, and to fix this issue you need to run Windows Update troubleshooter by doing the following:

  1. Press Windows Key + S and enter the control panel. Select Control Panel from the list.
    open control panel
  2. When Control Panel starts, select Troubleshooting.
    open Troubleshooting control panel
  3. In the menu on the left select View all.
    View All troubleshooting tools control panel
  4. Select Windows Update from the list.
    run Windows Update troubleshooter control panel
  5. When Troubleshooter window opens, click on Advanced. Now click on Run as administrator.
    run windows update troubleshooter as admin control panel
  6. Troubleshooter will now restart. Click on Next to start the scan.

After the scan is finished, check if the problem is resolved. Several users reported that running the Power Troubleshooter fixed the issue for them, so be sure to try that as well.


If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.


4. Reset your BIOS to default

If your laptop won’t shut down, the problem might be your BIOS settings. To fix the issue, you just need to enter BIOS and reset its settings to default. This is relatively simple and you can do it in a matter of moments.

For more information on how to access your BIOS and how to reset it to default, we strongly advise that you check your motherboard manual for detailed instructions. After resetting the BIOS to default, the issue should be completely resolved.


5. Use a built-in audio card

If your laptop won’t shut down, the problem might be your audio device. Many users tend to use USB sound cards in order to enhance the audio quality, but sometimes these cards aren’t fully compatible with Windows 10.

To fix the issue, you need to disconnect your sound card from your laptop and use the built-in sound card instead. If you want to continue using your external sound card, be sure to download the latest drivers for it and see if that helps.


6. Clean your laptop from dust

Many users reported that their laptop won’t shut down, and in order to fix the problem, you might have to clean your laptop. Sometimes dust inside your laptop can cause overheating issues and prevent your device from shutting down.

To fix the issue, you need to check your laptop temperature and if the temperature is above normal values you need to clean your laptop from dust. If you don’t know how to properly do that, you might have to contact a technician.


Accessing BIOS seems too big of a task? Follow this amazing guide!


7. Reset your power plan to default

Sometimes the cause of this problem might be your power plan settings. If your laptop won’t shut down, you need to reset power plan settings to default by doing the following:

  1. Open Control Panel and go to Power Options.
    Laptop won't shut down black screen
  2. Locate your current power plan and click Change plan settings next to it.
    change power plan settings
  3. Click on Change advanced power settings.
    Change advanced power settings
  4. Now click on Restore plan defaults button. Click Apply and OK to save changes.
    restore plan defaults advanced power settings

After resetting your power plan to default, the issue should be resolved.


You can’t find your Power Plans? Get them back by following the easy steps in this article.


8. Change Intel Management Engine Interface settings

According to users, if your laptop won’t shut down, you need to change your power options. To do that, follow these simple steps:

  1. Press Windows Key + X to open the Win + X menu and choose Device Manager from the list.
  2. When Device Manager opens, locate Intel(R) Management Engine Interface and double click it to open its properties.
  3. Go to the Power Management tab. Uncheck Allow the computer to turn off this device to save power option and click OK to save changes.
    power management uncheck allow the computer to turn off this device to save power

If that doesn’t help, you might have to uninstall the Intel Management Engine Interface. To do that, follow these steps:

  1. Locate Intel Management Engine Interface in Device Manager and right click it. Choose Uninstall device from the menu.
    uninstall device device manager
  2. When the confirmation dialog appears, click on Uninstall.

After removing the driver, restart your PC and check if the problem is resolved.


Windows can’t automatically find and download new drivers? Don’t worry, we’ve got you covered.


9. Remove your laptop battery

If your laptop won’t shut down, you might be able to fix the problem by removing the laptop battery. Few users reported that their battery was the problem, but after removing it and inserting it back again, the issue was resolved.


10. Install the latest updates

If your laptop won’t shut down, you might be able to fix the problem by installing the latest updates. Windows installs the necessary updates automatically, but you can check for updates manually by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & security section.
    update & security windows 10 settings
  3. Now click on Check for updates button.
    check for updates windows 10

Windows will now check for the missing updates. If any updates are available, Windows will download them automatically in the background. Once the missing updates are installed, check if the issue still persists.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.


Having trouble updating your Windows 10? Check out this guide!


11. Disable Intel Rapid Technology service

Sometimes the cause for this problem can be Intel Rapid Technology, and to fix this problem you need to disable its service. To do that, just follow these steps:

  1. Press Windows Key + R, enter services.msc and press Enter or click OK.
    Laptop won't shutdown or restart
  2. When Services window starts, locate Intel Rapid Technology service and double click it.
  3. Now set the Startup type to Disabled and click the Stop button to stop the service. Click Apply and OK to save changes.
    disable the Intel Rapid Technology service

After disabling this service, restart your PC and check if the issue reappears. If the issue still persists, uninstall Intel Rapid Technology and check if that solves the problem.

On the other hand, if you feel like it’s time to get yourself a brand new laptop, then we suggest browsing through this wide selection of Windows 10 models at Amazon.com and check out what’s trending over at the Microsoft Store.

If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.


Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

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  • Just check in power options whether below the shutdown option if there are check boxes like sleep and lock screen checked or not. If its checked then please uncheck it and save changes. Now your pc will shutdown normally.

  • This site is so horrible. They recommend 5 different shareware apps before you even get to the bottom of the article. And that’s with AdBlock on!

    • I’m sorry you feel that way. This is exactly the reason why we had to put these in-house ads, because more and more people are using ad-blockers, so we have somehow to make a profit. Hopefully we will be able to cut down on these ads as long as revenue from traditional ads will increase. I hope you understand my point, even if you don’t agree with it. Thank you!

  • This does not really work most people who find this to be a solution and days later will have the same thing come back again. This is not a fix you are only slowing your PC down from quick boot up and this will not fix the problem. Microsoft need to fix this with a new windows 10 update, that’s the only way to fix this horrible problem. UGH!

  • SOLVED

    I have found the soloution for those who are still suffering this problem. This has worked on my HP Pavillion 15 n096ea with win10 (win8 pre-installed)

    All you have to do is reinstall windows 10 keeping all your personal files

    Do this by going onto settings, update and security, recover, reset this PC- Then if you still want win10 and your personal files, pick the first option which says that

    This process takes about 20 min altogther (well for me it did)

    This process does get rid of your personal applications though. Obvioussly you will have to download it after the reset.

    Good luck!!!

  • All I can say is … This is bullshit! We pay thousands of dollars for this to WORK, not cause work and frustration.
    Windows should never turn
    loose something on the public until It’s reliable.

  • i found a solution! 1. uninstall intel management engine 11.x driver, and instal 9.x driver for windows 8. 2.turn of hybrid shut down as described here, or use “powercfg -h off” cmd command. 3. go to device manager, navigate to Universal Serial Bus Controllers, select “generic usb hub” and all other listed devices, open their properties, click on Power Management tab, and opt out “allow this computer to turn off….” press ok. USE wushowhide.diagcab (search for it in the bing or google) TO PREVENT Intel MEI driver to update via windows update!
    Only after doing everything listed, i solved the problem on my Acer V5 and dell vostro! the problem is in OS, because intel MEI 11.x driver works fine on windows 8! microsoft adds new features, but wont solve essential problems!

    • I use Acer Aspire V5, but I have no driver like that, and I still have the same issues, can you suggest me something else?
      I have drivers like:
      Intel 8 Series PCI Express Root Port #5 – 9C18
      Intel 8 Series PCI Express Root Port #3 – 9C14
      Intel 8 Series LPC Controller (Premium SKU) – 9C43
      Intel 8 Series PCI Express Root Port #4 – 9C16
      Intel 8 Series PCI Express Root Port #1 – 9C10

    • Worked wonderfully for me! I did the update from Windows 8.1 to Win10 in a brand new Dell Vostro 5470. I began to have issues like no complete shutdown or frozen sleep and hibernation. i tried various solutions found in differents foruns. This one was the only one which worked.

      Thanks! You should spread this tip in a separate forum as a thread because I stumbled upon this solution by luck.

      Cheers

  • Thank you so much!! Now I only need to find out how to go back to Windows 7, as this OS won’t interface with my work programs!

  • Hi! Please help me, this didin’t work in my laptop. I followed each one of your instructions, I even tried both of your solutions, but it still doesn’t shut down. It stays in some kind of limbo in between on and of, and it stays there until it runs out of battery or if I force the shut down by pressing for a long time the power button. I honestly don’t know what to do here, this problem appearead the first day I installed w10 and I still can’t fix it, it’s been over a week and I can see how it’s slowly damaging my computer. Please please please help 🙁

    • i found a solution! 1. uninstall intel management engine 11.x driver, and instal 9.x driver for windows 8. 2.turn of hybrid shut down as described here, or use “powercfg -h off” cmd command. 3. go to device manager, navigate to Universal Serial Bus Controllers, select “generic usb hub” and all other listed devices, open their properties, click on Power Management tab, and opt out “allow this computer to turn off….” press ok.
      Only after doing everything listed, i solved the problem on my Acer V5 and dell vostro! the problem is in OS, because intel MEI 11.x driver works fine on windows 8! microsoft adds new features, but wont solve essential problems!

  • Great tip. However all you need in the cmd line is “shutdown /p” all the other switches are unnecessary.

  • Thank you so much, solved the same problem, my laptop has a SSD and was going into hibernate rather than shutting down and I’m sure this is not good for them.

  • Thank for tips. It solve my problem, when shutdown, computer never turn off, and Reboot into Windows (like Reboot, but with more time).