Fix: Windows 10 update error 0x80072af9

By: Ivan Jenic
7 minute read

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With the introduction of Windows 10, Microsoft promised more stability and better support for all users. Since 2015, the company has stayed up to the task. At least, most of the time. However, frequent updates occasionally have their own issues.

Namely, some mandatory updates are provoking various problems. The update error code 0x80072af9 is just one of them. This update’s purpose is to improve the overall security in Microsoft Office. However, as the case proved, it can have the reverse impact on the system. It is a known culprit for crashes of Office programs, and system drags. Today, we’ll try and help you resolve this issue.

Fix Windows 10 update error 0x80072af9

Sometimes error 0x80072af9 can appear and prevent your Windows from updating. This error can be problematic, and speaking of Windows errors, here are some similar issues that users reported:

  • Microsoft error code 0x80072af9 – If this error occurs on your PC, be sure to check your antivirus. Your antivirus can interfere with your system and cause this and other errors to appear, so you might need to disable it.
  • 0x80072af9 Windows Store – This error can sometimes appear while trying to use Windows Store. If that happens, be sure to check your system using SFC and DISM scans.
  • 0x80072af9 Outlook – A couple of users reported this problem while using Outlook. If you have the same problem, we advise you to reinstall Microsoft Office and check if that solves your issue.
  • Update error 0x80072af9 Windows 10, 7 – According to users, this issue can appear on any version of Windows, and older versions aren’t an exception. Most of our solutions are universal, so you can apply them to Windows 7 and 8 alike.

Solution 1 – Check your antivirus

Using a good antivirus is important if you want to protect your PC from online threats. However, your antivirus can sometimes interfere with your system and cause 0x80072af9 error to appear. To fix this problem, it’s advised to disable certain antivirus features and check if that helps. If the issue is still present, you might have to disable your antivirus entirely.

In worst case scenario, your only solution might be to remove your antivirus. If removing the antivirus solves the problem, you should consider switching to a different antivirus such as Bitdefender. This antivirus offers great features, and it won’t interfere with your system in any way, so feel free to try it out.


Solution 2 – Try updating your system

For starters, you should try and check for updates right away. Maybe the diligent Microsoft developers have prepared a fix and it is waiting for you to get it. To check for new KB (Knowledge Base) update, do as follows:

  1. Open Search Windows and type Windows Update.
  2. Click Check for updates.
    0x80072af9 Outlook
  3. If there are some updates available, the system will install them after Active hours.

Have in mind that this will work only if there are no corrupted system files. If the problem persists, move on to a next step.


Solution 3 – Check Windows for corruption

As we all know, updates are installed and stored on the system partition. Moreover, possible malware infection thrives on playing with those essential files. So, the files can get corrupted or deleted. As the matter of fact, they start working against you. So, we should check them out.

The first step you should take is scanning all partitions with Windows Defender or third-party antimalware software. Additionally, you’ll want to check files’ integrity with the command prompt. And this is the way to do it:

  1. Press Windows Key + X to open Win + X menu. Now select Command Prompt (Admin) or PowerShell (Admin) from the list.
    0x80072af9 Windows Store
  2. Now enter sfc /scannow and press Enter.
    Update error 0x80072af9 Windows 10

SFC scan will now start. This scan can take about 15 minutes, so don’t interrupt it.

If you are unable to run SFC scan, or if the SFC scan didn’t fix your problem, you need to use DISM scan instead. To do that, start Command Prompt as administrator and run DISM /Online /Cleanup-Image /RestoreHealth command.
0x80072af9 Outlook

DISM scan might take 20 minutes or more, so don’t interfere with it. Once the scan is finished, check if the problem is resolved. If the issue is still present, repeat the SFC scan again to fix the problem.


Solution 4 – Clean up junk files

Additionally, you can use built-in Windows tools to clean up junk system files. Since those can cause a variety of issues due to conflicts with essential files, we should get rid of them. Have in mind that you can use even trusted third-party cleaners for this task. We’ll walk you through the standard procedure with a built-in disk cleaner:

  1. Open Search Windows or press Windows key + R.
  2. Type cleanmgr (or Disk Cleanup) and open tool.
    Update error 0x80072af9 Windows 7
  3. Choose system partition (most of the time C:).
    Microsoft error code 0x80072af9
  4. Click Clean up System files.
  5. The process will clean junk files.

There are also many great third-party tools that can clean unnecessary files. If you’re looking for a good third-party tool to clean your files, you might want to consider CCleaner. This tool is incredibly simple to use, so you should be able to remove unwanted files with ease.


Solution 5 – Uninstall the update

This is probably not the first nor the last time you installed a faulty update. Moreover, since Windows 10 updates on its own, there is a possibility that things can take a wrong turn. However, you can at least uninstall malfunctioning updates. In order to get rid of the faulty update, follow these instructions:

  1. In Search Windows type Windows Update.
  2. Open Windows update settings.
    0x80072af9 Windows Store

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    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  4. Choose Update history.
    Update error 0x80072af9 Windows 10
  5. Select Uninstall updates.
    Microsoft error code 0x80072af9
  6. Find the update related to Microsoft Office.
    Update error 0x80072af9 Windows 10
  7. Right-click and select Uninstall.

That should be that. Restart your PC and check Office behavior after the update file is uninstalled.


Solution 6 – Reinstall Office

At the end, since this error is related to Office and its apps, you can try and reinstall the whole package. It will cost you some time and nerves, but, it will fix even the most relentless issues.

There are several ways to uninstall an application, but the best method is to use an uninstaller software. In case you’re not familiar, uninstaller software is a special application that will remove the selected application along with all its associated files and registry entries.

By using an uninstaller software, you’ll completely remove the application and it will be as if the application was never installed. There are many great uninstaller applications on the market, but IOBit Uninstaller offers the most features, so you might want to try it out.

Once you remove Office with this tool, install it again and check if the problem is resolved.


Solution 7 – Turn off Tablet mode

Windows 10 comes with a useful feature called Tablet mode. As you can probably guess, this feature is meant for tablets, and once you enable it, it will optimize your user interface for touchscreen devices. However, sometimes this feature can interfere with your system, and according to users, it can even cause error 0x80072af9 to appear.

To fix this problem, you just have to disable Tablet mode. This is incredibly simple, and you can do it by following these steps:

  1. Open the Action Center. You can do that by clicking the Action Center icon on your Taskbar or by using Windows Key + A key shortcut.
  2. If Tablet mode is enabled, click it to disable it.
    Microsoft error code 0x80072af9

Once this feature is disabled, check if the problem is resolved.


Solution 8 – Use System Restore

If you keep getting error 0x80072af9, you might be able to fix it using System Restore. In case you’re not familiar, System Restore is a feature that allows you to restore your PC to a previous state and fix any recent problems. To restore your system using System Restore, you just need to do the following:

  1. Press Windows Key + S and enter system restore. Choose Create a restore point from the list of results.
    0x80072af9 Windows Store
  2. System Properties window will appear. Click System Restore button.
    Microsoft error code 0x80072af9
  3. When System Restore window opens, click Next.
    0x80072af9 Windows Store
  4. If available, check Show more restore points. Select the desired restore point and click Next.
    0x80072af9 Outlook
  5. Follow instructions on the screen to complete the restoration process.

After you restore your PC, check if the error code 0x80072af9 still appears.

These were our solutions for Windows 10 update error 0x80072af9. We certainly hope you managed to resolve them. In addition, if you are having any doubts or questions, be sure to share them in the comments section below.


Editor’s Note: This post was originally published in February 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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