How to Fix a Corrupt User Profile in Windows 8, 8.1

By: Marian Cularea
5 minute read

Having a corrupt user profile on Windows 8 usually prevents you to log in into Windows at the boot of the PC signaling you an error message. Most people using Windows 8 usually make a user profile when they first install the operating system or they just log in from the administrator account if they are the only ones using the PC.
corrupt user profile Windows 8
Having a user profile on Windows 8 helps you customize your own settings when you login like the desktop theme, the installed programs you need only on that user profile or modify the sound settings of the system to your liking. These are just a few features you might find useful that you can customize on your own user profile. Seeing that a lot of Windows 8 users are having trouble relating to corrupt user profile I have decided to show you in a short tutorial below how exactly we can fix this issue.

How to fix corrupt user profile on Windows 8

There are two ways we can fix the corrupt user profile on Windows 8.First tutorial is to try and fix the corrupt user profile and the second tutorial is how to create a new user profile from your administrator account.

First tutorial:

  1. We need to sign into the Administrator account at the start of the PC (if you do not have an administrator account active do the following: Boot into “Safe mode”, enable option “built-in administrator”, sign out and sign into administrator)
  2. Press “Window” button plus the “R” button (Windows + R)
  3. In the “Run” dialog window you opened type in there “regedit”.
  4. Click (left click) on “OK”
  5. If you get a message by User account control (UAC) click (left click)”Yes”.
  6. On the right of the Window you opened “Registry editor” double click (left click) on “HKEY_LOCAL_MACHINE”
  7. In the “HKEY_LOCAL_MACHINE” folder double click (left click) on “Software”.
  8. In the “Software” window you need to double click(left click) on “Microsoft”.
  9. In the “Microsoft” window you need to double click (left click) on “Windows NT”.
  10. In the “Windows NT” window you need to double click (left click) on “CurrentVersion”.
  11. In the “CurrentVersion” window you need to double click(left click) on “ProfileList”
  12. On the left under “ProfileList” folder double click (left click) on “S-1-5-21-273154420-267531419-3735073706-1014”
  13. On the right side of the window you should have there “ProfileImagePath”, look at the value on the right of that name to see if you have the same user profile name you cannot access.
  14. Now navigate to “C:\Users\“in File explorer and see if the name of the account you have there matches the name you have in the “ProfileImagePath” presented above.
  15. If it doesn’t match , click (right click) on the folder in “C:\Users\“ with the name of the user profile that doesn’t work and click (left click) on “Rename”
  16. Write the name you have in “C:\Users\“ exactly as you have it in the “ProfileList” folder.
  17. Now in the left panel of the “Registry Editor”Window, click (right click) on “S-1-5-21-273154420-267531419-3735073706-1014” with “.bak” extension at the end of the numbers and click on “Rename”.
  18. Delete the “.bak” you have in the name and press “Enter” on the keyboard.
  19. If you have two folders with the same number, click (right click) on the “S-1-5-21-273154420-267531419-3735073706-1014” without the “.bak” extension and select “Rename”.
  20. Add “.bk” at the end of “S-1-5-21-273154420-267531419-3735073706-1014” and press “Enter” on the keyboard.
  21. Go to “S-1-5-21-273154420-267531419-3735073706-1014” with the “.bak” extension and click(right click) on it .
  22. Click(left click) “Rename” and delete the “.bak” extension.
  23. Press “Enter” on the keyboard.
  24. Now click(right click) on the “S-1-5-21-273154420-267531419-3735073706-1014” with the “.bk” extension and replace “.bk” with “.bak” at the end of the numbers.
  25. Press “Enter” on the keyboard.
  26. Double click (left click) on the “S-1-5-21-273154420-267531419-3735073706-1014” without “.bak” extension.
  27. On the right side of the “Registry Editor” window , double click(left click) on “RefCount” DWORD to modify it.
  28. In the “Edit DWORD” window under “Value data” write zero“0”
  29. Click (left click) on “OK” on the lower side of that window.
  30. Do the last four steps above for the “S-1-5-21-273154420-267531419-3735073706-1014” with “.bak” extension.
  31. After you are finish close the “Registry Editor” window and reboot the PC.
  32. Try to log into the account that you were having troubles with and see if it works.

Second tutorial for creating a new user profile:

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  1. Log in with your administrator account (the steps are presented in the first tutorial).
  2. Back up everything you don’t want to lose in the C:\Users\ “the user account you want to delete” by copying it to another location on the hard drive.
  3. Press and hold “Windows” button and the “R” button.
  4. In the “Run” dialog box you opened type “regedit”
  5. Click (left click) on “OK”
  6. If you get a message from User Account controls UAC select “Yes”.
  7. In the “Registry Editor” window on the right navigate to “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList”.
  8. In the right panel under “ProfileList” double click (left click) on “S-1-5-21-273154420-267531419-3735073706-1014.bak”.
  9. On the right panel look next to “ProfileImagePath” on the “Data” tab to see if there is the same user profile with problems.
  10. If not , select the other “S-1-5-21-273154420-267531419-3735073706-1014” without the “bak” extension.
  11. Click (right click) on “S-1-5-21-273154420-267531419-3735073706-1014” on the left of the “Registry Editor” window and click(left click) on “Delete”
  12. Click(left click) “Yes” to confirm the action.
  13. After you deleted the folder exit the “Registry Editor” window.
  14. Restart the PC and try to sign into the user profile you had problems with, if successful you will need to copy back the files you had moved to another location (step 2).

There it is , the two ways you can try to get into your problematic user profile on Windows 8. Please write to us below your input on the subject.

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This tool will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download this PC Repair Tool .
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues (requires upgrade).