The Windows Store’s ‘Pardon the interruption’ error: Here are 5 ways to fix it

Andrew Wafer By: Andrew Wafer
3 minute read
Windows Store Pardon the interruption

Home » Windows » The Windows Store’s ‘Pardon the interruption’ error: Here are 5 ways to fix it

If Windows Store stopped working or if you cannot get pass the ‘Pardon the interruption’ error message, you need to find the right troubleshooting solutions.

Only by applying the right fixes, can you once again download, install, update and use your favorite Windows Store apps and programs. So, let’s see how the ‘Pardon the interruption’ error message can be fixed on your Windows 10 computer.

How to fix Windows Store ‘Pardon the interruption’ error

  • Update the Windows system.
  • Update the Windows Store app.
  • Reset Windows Store cache.
  • Reinstall Windows Store.
  • Disable proxy connection.

1. Update your Windows 10 system

If you cannot resolve the ‘Pardon the interruption’ error in Windows Store, you need to make sure that you have the latest version of Windows installed on your computer. So, first of all, check the build number for your software:

  1. Open a command prompt window: right-click on the Start icon and choose Command Prompt.
  2. In the cmd window type: winver.find out windows store version
  3. All the details related with the Windows build number should be now listed.
  4. If you’re not running on the latest Windows 10 update, go to System Settings and apply all the available patches: press Win+I hotkeys, choose Update & Security and under Windows Update select the pending update.check for updates windows 10

2. Update the Windows Store app

Once we ensured that the latest Windows 10 software is installed, we need to do the same thing for the Windows Store app.

  1. So, launch the Windows Store software on your computer.
  2. Click on your profile picture.
  3. Then select Settings.
  4. The Store version is listed here and should be equal or greater than 2015.7.22.2.
  5. If you’re running on an older Windows Store build, you will receive the ‘Pardon the interruption’ error message.
  6. Click on the Update button and wait while all the updates are applied.
  7. If, in the end you receive the ‘this app can’t open’ error, don’t panic; just restart your Windows 10 device.

ALSO READ: New Windows Store update introduces Fluent Design to Windows 10 users

3. Reset Windows Store cache

If you cannot update your Windows Store app, or if you just receive the same ‘Pardon the interruption’ message again and again, try to reset cache first:

  1. Press Win+R keyboard hotkeys.
  2. The Run box should be displayed.
  3. There, type wsreset and press Enter.reset windows store cache
  4. Go and run the Windows Store app and try to update it.

4. Reinstall Windows Store

If the problem is still there, a good idea will be to reinstall the software from scratch:

  1. Click on the Search button – the Cortana icon, located near the Windows Start button.
  2. There, type power shell and right-click on the result with the same name and then choose “Run as administrator”.
  3. In Power Shell enter the following command: $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest.reinstall windows store
  4. Press Enter in the end.
  5. If the command from above cannot be executed, enter instead: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}.
  6. Don’t forget to restart your Windows 10 system in the end.

5. Disable proxy connection

  1. Press Win+I and from System Settings choose Network & Internet.fix update and security not working windows 10
  2. From there, choose Proxy (located in the left panel of the main window).
  3. Make sure ‘automatically detect settings’ option is turned On.change proxy settings windows 10
  4. And turn off the ‘use a proxy server’ field.
  5. Save and close everything.
  6. Open Windows Store and try to update the app again.


As you could see, the main idea is to update the Windows 10 system and the Windows Store app. Otherwise, you may receive the ‘Pardon the interruption’ error.

You can also try to run a system restore if the solutions listed above didn’t help.

Don’t forget to tell us how you managed to fix this Windows Store issue in the end – you can use the comments field from below in that respect.



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