Windows was unable to connect to BT Home Hub [Full Guide]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
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windows was unable to connect to bt home hub
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Are you unable to connect to BT Home Hub router on your Windows PC? This article got you covered! In this piece, we’ll be showing you a set of solutions that can easily be employed to resolve the issue, in quick time.

Do you have problems connecting to BT Home Hub? Connectivity issues can occur due to your router settings, so be sure to reset your BT Home Hub to the default and check if that helps. If the issue is still there, try updating all your drivers to the latest version. In addition, you can also try running the built-in network troubleshooter to fix this problem.

Here’s what to do if you can’t connect to BT Home Hub

  1. Factory reset the BT Home Hub router
  2. Install Wi-Fi drivers in Compatibility mode
  3. Run network/Wi-Fi Troubleshooter

1. Factory reset the BT Home Hub router

If you are unable to connect to a BT Hub, check to see if the problem is associated with your PC or the router. To do this, try to connect the PC via an Ethernet cable. If you are still unable to connect, the problem is probably associated with the BT Hub. In this case, you can reset the router to default.

To reset the BT Home Hub (4 or 5) to factory setting, follow the guidelines below:

  1. Locate the Reset button at the back of your BT Home Hub router.
  2. Press and hold this button for about 20 seconds. When the light goes off, the BT Hub would restart.
  3. After a few moments, the central light will change to blue, while the Broadband light turns off.
  4. Use the router’s Smart Setup feature to set up the BT Hub again.
  5. Once the setup is complete, you are all set!

Note: If the problem is not related to BT Hub, resetting it might not resolve the issue. In this case, you can try the next solution, which is directed at fixing your PC‘s Wi-Fi setup, rather than the router itself.

2. Install Wi-Fi drivers in Compatibility mode

download drivers windows was unable to connect to bt home hub

Certain PCs suffer from compatibility issues, and these issues can make your PC unable to connect to the BT Home Hub router. If this happens, you can easily install Wi-Fi driver in Compatibility Mode and check if it resolves the error.

To install the Wi-Fi driver in compatibility mode, follow the steps below:

  1. Go to your laptop manufacturer’s website and download the latest drivers.
  2. After the download, right-click on the setup file of the driver, and select Properties from the list of options.
  3. Navigate to the Compatibility tab, locate and check the Run this program in compatibility mode for and select Windows 8.1 or older.
    compatibility mode
  4. Save changes and run the setup.

You can also update your drivers by using third-party applications, that will update all your drivers automatically with just a couple of clicks.

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Once this is done, check if the problem is resolved by enabling your Wi-Fi and reconnecting it to the BT Home Hub. If you are still unable to connect, you can try the next solution.

3. Run network/Wi-Fi Troubleshooter

At times, when this problem occurs, the cause might be related to your PC‘s Wi-Fi/network connectivity. If this is the case, you can run the Network troubleshooter to fix the error. To run this troubleshooter (on Windows 10), follow the guidelines below:

  1. Click on the Start menu and select Settings.settings app windows can't connect to bt home hub
  2. Locate and select Update & Security.update and security windows was unable to connect to bt home hub
  3. In the left pane, click on Troubleshoot
  4. Now, click on Network adapter windows was unable to connect to bt home hub
  5. Follow prompts to finish up the troubleshooting process.
  6. Exit and restart PC.

Once this is done, check if the issue is resolved. If not, you might have to contact Microsoft support team or BT Hub’s technical support team.

In this post, we have described three solutions that you can use if your PC was unable to connect to the BT Hub. Be sure to try all solutions and let us know in the comments section if you found them useful.


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