Fix: Xbox Live error code 4220

By: Aleksandar Ognjanovic
5 minute read
xbox live error code 4220

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Even though it doesn’t look like that on the first impression, Xbox Live is mostly performing as intended. There are individual errors that are concerning individual users, but we can rarely encounter the widespread errors that affect the massive player base. That’s, sadly, not the case for the one error with the 4220 code.

This error occurs mostly on Xbox One and it’s seemingly centralized around Call of Duty WW2. Namely, this exact error prevents the access to the multiplayer mode of the AAA Activision’s first-person shooter placed in the WW2 scenery. This, of course, doesn’t mean that this error is CoD exclusive since some other games might be affected, as well.

If you’re having a hard time dealing with this error, make sure to check the solutions we provided below.

How to address Xbox Live error with the code 4220

  1. Restart the console
  2. Check the connection
  3. Log in, log out and try again
  4. Open NAT
  5. Update the game
  6. Reinstall the game

1: Restart the console

This error code can seemingly point towards different issues. But, after the deeper insight on user reports, we can conclude that the most common solution is as simple as they come. Namely, a lot of users managed to address the issue by simply restarting the console. After the restart, they were able to access the multiplayer modes without in a seamless manner.

So, make sure to restart your console as the first step. On the contrary, if the issue is still persistent or you’re seeing a different error code after the restart, make sure to check the additional steps provided below.

2: Check the connection

The next step concerns the connection. Most of the Xbox Live errors are caused by either the in-game bug or a faulty connection. And since this error appears exclusively with the multiplayer mode (especially Call of Duty WW2), we can safely recommend checking your connectivity and moving from there.

If you’re not sure where to look, follow these instructions:

  • Make sure you use a wired connection instead of wireless.
  • Reset your MAC address:
  1. Open Settings.
  2. Choose All Settings.
  3. Select Network and then Advanced Settings.
  4. Choose Alternate MAC address and then ”Clear”.
  5. Restart your console.
  • Disable the router firewall.

3: Log in, log out and try again

No matter how deep Xbox Live goes errors-wise, here’s another rather simple step to address the ‘4220’ error. Namely, a substantial number of gamers successfully resolved the error at hand by simply logging out and logging back on their Xbox Live account. For some peculiar reason, the error was resolved and they managed to access the multiplayer with ease.

Here’s how to do this in a few steps:

  1. Press Xbox button.
  2. Choose Home.
  3. Select your account by highlighting your gamerpic.
  4. Log out.
  5. Restart your console.
  6. Repeat the procedure and log in again.

4: Open NAT

Another important option which isn’t set to ‘Open’ on default and therefore might cause connectivity issues is Network Address Translation or shorter NAT. The NAT has 4 different types, starting with Unavailable NAT (ultra-strict) and ending with Open NAT type which is the preferred option for online gaming.

If you’re not sure how to enable it on your Xbox One, make sure to check the steps below:

  1. From the Home screen, choose Settings.
  2. Open All Settings.
  3. Select Network.
  4. Choose Test NAT type from the far right column.
  5. Your NAT should be set as Open after that.

5: Update the game

As we already stated, this error is commonly appearing in Call of Duty WW2, which means that, besides the other issues, we have good reason to believe that the game itself is at the core of the problem. For the sake of improving the content, optimizing the in-game experience and fixing bugs, Activision will commonly provide updates. And there’s a good chance that, by updating, you’ll be able to overcome the ‘4220’ error.

Now, even though both game and system updates are distributed automatically, you can check for the updates by hand. Here’s how to do it:

  1. Select My games & apps.
  2. Under Games, select the error-affected game and open press Start to summon game options.
  3. Select Manage game from the contextual menu.
  4. You should see Updates in the left pane. Open it and install all available updates.
  5. Start the game and look for improvements.

6: Reinstall the game

Finally, if none of the available solutions fits the bill, you can always reinstall the game. This is a long shot, but it’s still better than doing nothing, especially if the error is persistent. We can’t advise you to do this if your bandwidth is slow since the affected games are mostly large chunks of data and it can take for ages.

On the other hand, if you can manage it, make sure to follow these steps in order to reinstall the game on Xbox One:

  1. Go to Home.
  2. Select My games & apps.
  3. Select the affected game and press Start button.
  4. Choose Manage game.
  5. Backup your game data.
  6. Select Uninstall all and wait until the process is finished.
  7. Restart your console.
  8. Navigate to My games & apps > Games.
  9. Under the ”Ready to install” section, you should see the uninstalled game.
  10. Select Install.

That should do it. If you’re still experiencing issues, make sure to send a ticket to the game developer. Additionally, make sure to post your questions or suggestions in the comments section you can find just below.

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