Fix: Windows 10 Laptop Doesn’t Recognize Lumia Smartphone

For various PC problems, we recommend to use this tool.

This tool will repair most computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download ReimagePlus (100% safe download and endorsed by us).
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

We transfer files from our laptops and computers to smartphones all the time, but according to some users they are unable to transfer files because Windows 10 laptop can’t recognize Lumia smartphone. So what can we do to fix that?

Users report that their Lumia smartphone isn’t recognized when they connect it to their laptop. To make things even more complicated their smartphone isn’t recognized when they connect it to a different computer, so it seems that this issue is related to Lumia smartphone and not their laptop.

What To Do When Lumia Smartphone Isn’t Recognized By Your Laptop?

Solution 1 – Turn Xbox Music Cloud Collection off

  1. Go to Music +Video app on your phone.
  2. Choose Settings.
  3. Turn off Xbox Music Cloud Collection.
  4. Reconnect your Lumia smartphone to your computer.

Solution 2 – Change General settings of your USB device

  1. Make sure that your Lumia smartphone is connected.
  2. In the bottom right corner on your Taskbar there should be USB icon. Click it.
  3. From the menu choose Open devices and printers.
  4. You should see Lumia device icon. Double click it.
  5. On the right side you should see Change General settings.
  6. Click on the dropdown box and select When this device connects open Windows Explorer to view files.
  7. Click OK.
  8. Disconnect your phone, restart your computer.
  9. When your computer boots connect your phone to see if it works.

Solution 3 – Reinstall Lumia USB driver

  1. Make sure that your phone isn’t connected to your computer.
  2. Open Device Manager. You can open it by pressing Windows Key + X and choosing Device Manager from the menu.
  3. Expand Universal Serial Bus Devices.
  4. Locate Lumia USB driver and right click it.
  5. Choose Uninstall.
  6. After you’ve uninstalled that driver restart your computer.
  7. Connect your Lumia device, wait for the driver to install and check to see if the issue is resolved.

Solution 4 – Perform a soft reset

Some users suggest that performing soft reset fixes this issue. When performing soft reset make sure that your phone is connected to your computer.

Solution 5 – Turn off and turn on your phone while it’s connected to your computer

Make sure that your Lumia smartphone is connected to your computer. If it is, just turn it off and turn it back on again while it’s plugged to your USB port.

Solution 6 – Install Media Feature Pack for N and KN versions of Windows 10

Your computer might not have Media Feature Pack installed, and this can be the main cause of this issue, so in order to fix you can download Media Feature Pack from here.

Solution 7 – Replace your charging cable

There’s a slim chance that your USB cable isn’t working, or that is designed just for charging and not for data transfer, so in order to fix that try a different USB cable that can be used for file transfer.

Tags:

Leave a Reply

14 Comments on "Fix: Windows 10 Laptop Doesn’t Recognize Lumia Smartphone"

Notify of
Sort by:   newest | oldest | most voted
gbyron21@gmail.com'
Guest

I had same problem. I did the following to solve that and it worked.

(1) Go to C:WindowsINF
(2) Type “wpdmtp.inf” in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

Ricardo_Coelho_17@Hotmail.com'
Guest

I had same problem. I did the following to solve that and it worked.

(1) Go to C:WindowsINF
(2) Type “wpdmtp.inf” in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.
Thank you very much for this solution. You helped me. Have a great day!

asher@zelmati.com'
Guest

when I type wpdmtp.inf it just open notepad
Nothing happen
Could you detail the process
Thanks

deregenman@solcon.nl'
Guest

Right-click on “wpdmtp.inf” the file and hit “Install” instant of double clicking the file.
This should work, I think you missed this step.

dancomanmandanco@gmail.com'
Guest

Dude you’re genius

yvonnebullivant@outlook.com'
Guest

Dude you are indeed a genius!! Two days – TWO DAYS I’ve spent trawling the internet to find a solution to this and finally gave in a called a local expert. Thought I would have one last go at saving myself the £40 an hour he charges and found this! Thank you so much 😀

teeb48@hotmail.com'
Guest

GENIUS!!! Thank you!!

sanderotten@gmail.com'
Guest

Thank you Byron Gavras for that fix, Although it didn’t work for me the way you described it. So I tried it again with my phone connected, And now its fixed.

milad_karimi@rocketmail.com'
Guest

tanx alot man it work for me too

milad_karimi@rocketmail.com'
Guest

tanx alot it work for me too/ GENIUS

ns.schutze@gmail.com'
Guest

Thanks man, the INF thing worked when every other suggestion I found on the internet (even the official MS help) didn’t.

paulmarshallsay@yahoo.co.uk'
Guest

Brilliant!! Spent 1/2 a day trying to get this sorted. 2 minutes and its working fine now.
I think the last set of updates for Windows 10 on PC & Phone, must have changed things.

porridge.wog32@gmail.com'
Guest

Hi, How do I get to C:WindowsINF? I have been having the same problem with my phone for about a week and I really want to get it sorted. I even updated the phone to Windows 10, but it still doesn’t work.

npasirayi@gmail.com'
Guest

Totally Works !!!! Thanks

wpDiscuz