0x80131500 error on Windows 10 [STEP-BY-STEP GUIDE]


Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Microsoft Store is an important part of Windows 10 since it allows you to download all sorts of applications with ease. Unfortunately many users reported error 0x80131500 while trying to use Microsoft Store, so today we’re going to show you how to fix this error.

How can I fix 0x80131500 error on Windows 10?

0x80131505 error can cause many problems on your PC, and prevent you from using Windows Store. Speaking of this error, users reported the following problems:

  • 0x80131505 Windows 10 Store – This error usually appears when trying to access Microsoft Store. If you encounter this issue, be sure to try some of our solutions.
  • Windows Store problems – If you’re having Microsoft Store problems, you might be able to fix this problem by running Microsoft Store troubleshooter. If that doesn’t help, you might have to disable your antivirus.

Solution 1 – Disable your antivirus and firewall

In some cases, 0x80131500 error can appear due to your antivirus or firewall.

Having a good antivirus is important if you want to protect yourself from online threats, however, sometimes your antivirus can interfere with Windows applications and cause this problem to appear.

To fix the issue, it might be a good idea to disable certain antivirus features and check if that solves the problem. If your antivirus has a built-in firewall, disable it and check if that helps.


You want to check if your firewall is blocking some apps? Follow the simple steps from this guide to find out.


If you can’t find the feature that is causing the problem, you might want to disable your antivirus entirely.

Sometimes the issue can persist even after you disable your antivirus. If this happens, your last option is to temporarily remove your antivirus from your PC. Once you remove the antivirus, check if the issue still persists.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

If removing the antivirus solves the problem, you should consider switching to a different antivirus. There are many great antivirus solutions available, but the best are Bitdefender, Panda Antivirus, and BullGuard, so feel free to try any of them.


Looking to change your antivirus with a better one? Here’s a list with our top picks.


Solution 2 – Change your regional settings

Many users reported that you can fix this problem simply by changing your regional settings. According to them, you just need to change your region to United States, Canada or United Kingdom. To change your region do the following:

  1. Open the Settings app and go to Time & language section.
    0x80131505 Windows 10 Store
  2. Select Region & language tab and change your country or region.
    Windows Store problems

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.


You can also change your region by doing the following:

  1. Open Control Panel and select Region from the list.
    0x80131505 Windows 10 Store
  2. When the Region window opens go to Location tab and change the Home location. After you’re done click Apply and OK to save changes.
    Windows Store problems
  3. Restart your computer and check if the issue is fixed.

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.


Solution 3 – Reset Store cache

Few users claim that resetting Store cache fixes this error, so you might want to try that. To reset Store cache do the following:

  1. Press Windows Key + R to open the Run dialog.
  2. Enter wsreset.exe and press Enter or click OK.
    0x80131505 Windows 10 Store
  3. After resetting the cache try to start Windows Store again.

Most users don’t know what to do when the Windows key stops working. Check out this guide and be a step ahead.


In case that Microsoft Store cache is damaged, you can easily fix it by following this guide.


Solution 4 – Create a new user account

This error can occur if your user profile is corrupted, but you can fix this problem easily by creating a new user account. To create a new user account do the following:

  1. Open the Settings app and go to Accounts > Family & other users.
    Windows Store problems
  2. Scroll down to the Other users section and click Add someone else to this PC button.
    0x80131505 Windows 10 Store
  3. Select I don’t have this person’s sign-in information.
    Windows Store problems
  4. Choose Add a user without a Microsoft account.
    0x80131505 Windows 10 Store
  5. Enter the username and password for a new user. Click Next.
    Windows Store problems
  6. After you’re done switch to the newly created account and check if everything works.

If the problem doesn’t appear, you might have to move all your personal files from your other account to this one.

Alternatively, you can try to repair your corrupted user profile. To do that, follow this amazing guide.


Windows won’t let you add a new user account? Follow some easy steps and create or add how many accounts you want!


Solution 5 – Change the DNS

If you’re getting 0x80131500 error, you might be able to fix it by changing your DNS. Changing the DNS is rather simple and you can do that by following these steps:

  1. Click the network icon in the Taskbar and choose your network from the list.
    Windows Store problems
  2. Select Change adapter options.
    0x80131505 Windows 10 Store
  3. Find your current connection, right click it and choose Properties.
    Windows Store problems
  4. Select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.
    0x80131505 Windows 10 Store
  5. Select Use the following DNS server addresses and enter 8.8.8.8 as Preferred DNS server and 8.8.4.4 as Alternate DNS server.
    Windows Store problems
  6. Click Apply and OK to save changes.

If you can’t access TCP/IPv4 proprieties on Windows 10, follow the simple steps from this article to gain access once again.


You’re unable to change the DNS server address? Don’t panic, this guide will get you through it.


Solution 6 – Replace your wireless adapter

Few users reported that this issue was caused by a problematic wireless adapter. Even though Internet works without any problems, users reported problems with Microsoft Store.

After switching to a different wireless adapter the issue was fixed, so you might want to try that.


In the market for the fastest USB Wi-Fi adapters? Don’t waste another minute and get the best one right now.


Solution 7 – Run the Microsoft Store troubleshooter

If you’re getting 0x80131500 error whenever you try to access Microsoft Store, the problem might be a bug with your Universal apps or the bug with the Microsoft Store itself.

If that’s the case, you might be able to fix the problem simply by running Microsoft Store troubleshooter.

This is an application created by Microsoft, and it’s designed to fix many common problems with Universal apps and Microsoft Store. To run this troubleshooter on your PC, you need to do the following:

  1. Download Microsoft Store troubleshooter.
  2. Once the troubleshooter is downloaded, start it and follow the instructions on the screen.

Once the troubleshooter is finished, it should fix all the problems related to Universal apps and Microsoft Store. Now check if the issue still persists.


If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.


Solution 8 – Sign out of Xbox app on your PC

Xbox connectivity is a great feature of Windows 10, but according to users, sometimes Xbox app can cause 0x80131500 error to appear. To fix the problem, users are suggesting to sign out of Xbox app on your PC completely.

If you can’t open your Xbox app, then you better take a closer look at this handy guide that will help you do it without any issues.

Once you do that, the issue should be resolved and error 0x80131500 should be fixed.


Solution 8 – Perform an SFC and DISM scan

If 0x80131500 error keeps appearing, the cause might be file corruption. File corruption can occur for various reasons and if you’re having this problem, you might be able to fix it by performing an SFC scan.

To do that, you just need to follow these steps:

  1. Press Windows Key + X to open Win + X menu. Choose Command Prompt (Admin) or PowerShell (Admin) from the list.
    Windows Store problems
  2. When Command Prompt opens, enter sfc /scannow and press Enter to run the command.
    Windows Store problems
  3. SFC scan will now start. Keep in mind that the scanning process can take up to 15 minutes, so don’t interfere with it while it repairs your files.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.


scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.


If the problem still persists, or if you were unable to run SFC scan, you might have to use DISM scan instead. To do that, just do the following:

  1. Open Command Prompt or PowerShell as administrator.
  2. Now enter DISM /Online /Cleanup-Image /RestoreHealth and run this command.
    0x80131505 Windows 10 Store
  3. DISM scan will now start. It’s worth mentioning that this can take up to 20 minutes, sometimes even more, so don’t interrupt it.

Once the scan is finished, check if the problem is resolved. If you were unable to run SFC scan before, try to run it once again and check if that solves the problem.


It seems that everything is lost when DISM fails on Windows? Check out this quick guide and get rid of the worries.


Solution 9 – Perform a Clean boot

Sometimes 0x80131500 error can be caused by third-party applications, and in order to find which application is the problem, it’s advised to perform a Clean boot. To do that, just follow these steps:

  1. Press Windows Key + R and enter msconfig. Press Enter or click OK.
    0x80131505 Windows 10 Store
  2. System Configuration window will now open. Go to Services tab and check Hide all Microsoft services. Now click the Disable all button.
    Windows Store problems
  3. Now go to Startup tab and click Open Task Manager.
    0x80131505 Windows 10 Store
  4. When Task Manager opens, right click the first item on the list and choose Disable. Repeat this step for all startup items on the list.
    Windows Store problems
  5. Once you disable all startup items, close Task Manager and go back to System Configuration window. Click Apply and OK to save changes and restart your PC.
    0x80131505 Windows 10 Store

Once your PC restarts, check if the problem still appears. If not, it means that third-party application was causing the problem. To find the problematic application, you need to enable applications and services one by one until you find the cause.

Once you do, you can remove or disable that application and the problem will be permanently resolved.

If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.


Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


Error 0x80131500 while accessing Windows Store can be problematic especially if you tend to download apps from the Store frequently.

In most cases you can fix this error by changing the regional settings, but if that solution doesn’t work feel free to try any other solution form this article.

As always, for more suggestions or questions, reach for the comments section down below.

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Editor’s Note: This post was originally published in July 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.