Microsoft Store error code 0x80131500

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The Microsoft Store is a crucial software since it's the main source for Windows 10 applications.
  • Many users reported the error 0x80131500 when using Microsoft Store and most of them point out the Antivirus for the cause.
  • If you want to learn more about about it, visit our Microsoft Store page.
  • To fix your hardware or software, check out our Troubleshooting Hub for the perfect solution.
0x80131500 error windows 10

The Microsoft Store is an important part of Windows 10 since it allows you to download all sorts of applications with ease.

Unfortunately, many users reported error 0x80131500 while trying to use Microsoft Store, so today we’re going to show you how to fix this error.

How can I fix the 0x80131500 error on Windows 10?

The 0x80131505 error can cause many problems on your PC, and prevent you from using the Microsoft Store. Speaking of this error, users reported the following problems:

  • 0x80131505 Windows 10 Store – This error usually appears when trying to access Microsoft Store. Try some of our solutions.
  • Microsoft Store problems – If you’re having Microsoft Store problems, you might be able to fix this problem by running the Microsoft Store troubleshooter.

1. Disable your antivirus and firewall

In some cases, the 0x80131500 error can appear due to your antivirus or firewall.

Having a good antivirus is important if you want to protect yourself from online threats, however, sometimes your antivirus can interfere with Windows applications and cause this problem to appear.

To fix the issue, it might be a good idea to disable certain antivirus features and check if that solves the problem. If your antivirus has a built-in firewall, disable it and check if that helps.

If you can’t find the feature that is causing the problem, you might want to disable your antivirus entirely.

Sometimes the issue can persist even after you disable your antivirus. If this happens, your last option is to temporarily remove your antivirus from your PC. Once you remove the antivirus, check if the issue still persists.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

If removing the antivirus solves the problem, you should consider switching to a different antivirus. There are many great antivirus solutions available, but we recommend you VIPRE Antivirus Plus.

It offers excellent protection for a reasonable price and it has a free U.S. based customer support.

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2. Change your regional settings

  1. Open the Settings app and go to Time & language section.
  2. Select Region & language tab and change your country or region.
    Windows Store problems

Are you having trouble opening the Setting app? Take a look at this article to solve the issue


3. Replace your wireless adapter

A few users reported that this issue was caused by a problematic wireless adapter. Even though the Internet connection works without any problems, users reported problems with the Microsoft Store.

After switching to a different wireless adapter the issue was fixed, so you might want to try that.

If you don’t have a replacement in mind, you should definitely consider the Wireless USB Wi-Fi Adapter for PC. It has dual antenna and a top speed of 1200Mbps working in the 802.11AC standard.

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4. Reset the Store cache

  1. Press Windows Key + R to open the Run dialog.
  2. Enter wsreset.exe and press Enter.
    0x80131505 Windows 10 Store
  3. After resetting the cache try to start Microsoft Store again.

5. Create a new user account

  1. Open the Settings app and go to Accounts > Family & other users.
  2. Scroll down to the Other users section and click Add someone else to this PC button.
  3. Select I don’t have this person’s sign-in information.
    Windows Store problems
  4. Choose Add a user without a Microsoft account.
    0x80131505 Windows 10 Store
  5. Enter the username and password for a new user. Click Next.
  6. After you’re done switch to the newly created account and check if everything works.

Note: If the problem doesn’t appear, you might have to move all your personal files from your other account to this one.

You can also try to repair your corrupted user profile. To do that, follow this amazing guide.


Windows won’t let you add a new user account? Learn how to create them easily


6. Change the DNS

  1. Click the network icon in the Taskbar and choose your network from the list.
    Windows Store problems
  2. Select Change adapter options.
  3. Find your current connection, right-click it, and choose Properties.
  4. Select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.
    0x80131505 Windows 10 Store
  5. Select Use the following DNS server addresses and enter 8.8.8.8 as the Preferred DNS server and 8.8.4.4 as Alternate DNS server.
    Windows Store problems
  6. Click Apply and OK to save changes.

Note: If you can’t access TCP/IPv4 proprieties on Windows 10, follow the simple steps from this article to gain access once again.


7. Run the Microsoft Store troubleshooter

If you’re getting 0x80131500 error whenever you try to access Microsoft Store, the problem might be a bug with your Universal apps or the bug with the Microsoft Store itself.

If that’s the case, you might be able to fix the problem simply by running the Microsoft Store troubleshooter.

This is an application created by Microsoft, and it’s designed to fix many common problems with Universal apps and Microsoft Store.

To run this troubleshooter on your PC, download the Microsoft Store troubleshooter, then start it and follow the instructions on the screen.


8. Sign out of the Xbox app on your PC

Can't edit avatar on Xbox One

Xbox connectivity is a great feature of Windows 10, but according to users, sometimes Xbox app can cause 0x80131500 error to appear.

To fix the problem, users are suggesting to sign out of Xbox app on your PC completely.

If you can’t open your Xbox app, then you better take a closer look at this handy guide that will help you do it without any issues.

Once you do that, the issue should be resolved and error 0x80131500 should be fixed.


9. Perform SFC and DISM scans

Run a SFC scan

  1. Search for cmd and click on Run as administrator to open Command Prompt.
  2. Enter sfc /scannow and press Enter to run the command.
    Windows Store problems
  3. The scanning process can take up to 15 minutes, so don’t interfere with it while it repairs your files.

Note: If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.

Run a DISM scan

  1. Open Command Prompt or PowerShell as administrator.
  2. Enter the following command: DISM /Online /Cleanup-Image /RestoreHealth0x80131505 Windows 10 Store
  3. This can take up to 20 minutes, sometimes even more, so don’t interrupt it.

10. Perform a Clean boot

  1. Press Windows Key + R and enter msconfig. Press Enter or click OK.
    0x80131505 Windows 10 Store
  2. Go to Services tab and check Hide all Microsoft services. Now click the Disable all button.
    Windows Store problems
  3. Go to Startup tab and click Open Task Manager.
    0x80131505 Windows 10 Store
  4. Right-click the first item on the list and choose Disable. Repeat this step for all startup items on the list.
    Windows Store problems
  5. Once you disable all startup items, close Task Manager and go back to the System Configuration window. Click Apply and OK to save changes and restart your PC.
    0x80131505 Windows 10 Store

Note: If the problem doesn’t reappear, it means that third-party application was causing the problem. To find the problematic application, you need to enable the applications and services one by one until you find the cause.

Once you do, you can remove or disable that application and the problem will be permanently resolved.

If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.


Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


The Error 0x80131500 while accessing Microsoft Store can be problematic especially if you tend to download apps from the Store frequently.

In most cases you can fix this error by changing the regional settings, but if that solution doesn’t work feel free to try any other solution form this article.

As always, for more suggestions or questions, reach for the comments section down below.

Editor’s Note: This post was originally published in May 2018 and has been since revamped and updated in October 2020 for freshness, accuracy, and comprehensiveness.

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  • For me as a new about computer I don’t know how to follow your step so hard to understand. If you have a software to remove this error I rather try it.