Microsoft Store not loading in Windows 10 [COMPLETE GUIDE]

by Ivan Jenic

Troubleshooting Expert

Last update:March 20, 2020

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Various problems with Microsoft Store are a common thing in Windows 10 operating system.

This time, some users complained that they’re unable to even load the store, so we prepared a couple of solutions that may be helpful.

Microsoft Store is a key component of Windows 10, but many users reported certain issues with it. Speaking of issues, here are some problems that users reported:

• Microsoft Store not working Windows 10, opening Windows 10, showing up, responding, appearing, starting – There are various issues with Microsoft Store that can occur, but you should be able to fix most of these issues by using one of our solutions.
• Microsoft Store could not be loaded – This is a common problem with Microsoft Store, and if you encounter it, be sure to check your antivirus software. If needed, you might have to remove your antivirus software in order to fix the issue.
• Microsoft Store keeps loading – Many users reported that Microsoft Store keeps loading on their PC. This can be a big problem, but you can fix it by re-registering Microsoft Store app.
• Microsoft Store won’t open – Many users reported that Microsoft Store won’t open at all on their PC. We already covered this issue in detail in one of our articles, so be sure to check it out for more information.

What can I do if Microsoft Store won’t load in Windows 10?

Solution 1 – Adjust date and time

A lot of factors that are not directly connected to the Microsoft Store could prevent it from working, and the wrong date and time are one of them.

Yes, you already guessed the solution, you just need to adjust date and time of your computer, and Store will maybe work again.

In case you don’t know how to do that, just follow these steps:

1. Click on time and date on the right side of your taskbar and go to Adjust date/time.
2. If Set time automatically is checked, and it shows the wrong time, go and uncheck it.
3. Click on Change, under change date and time and set a proper date and time on your computer.

Solution 2 – Disable Proxy Connection

Your proxy settings might be stopping your Microsoft Store from opening, as well. So you can try and disable it, and check if you’re able to run your Microsoft Store now.

Here’s exactly what you need to do:

1. Go to Search, type internet options, and open Internet Options.
   
2. Go to Connections tab, and click on LAN Settings.
   
3. Uncheck Use Proxy Server for your LAN.
4. Click OK.

Although proxy is a solid method of protecting your privacy, sometimes it can cause certain issues with Microsoft Store.

If you’re still concerned about your privacy, we suggest that you consider using a VPN.

VPN works similarly to a proxy, and unlike proxy, it won’t cause any issues with other applications.

There are many great VPN clients available on the market, but Cyberghost VPN (currently 77% off) is one of the simplest VPNs to use, so we recommend to try it out.

If the proxy can’t be disabled no matter what read our simple guide to fix that

Solution 3 – Check your antivirus

Sometimes your antivirus software can interfere with your system and cause problems with Microsoft Store.

If that’s the case, be sure to check if Microsoft Store is allowed to go through your firewall.

You want to check if your firewall is blocking the Microsoft Store? Follow the simple steps from this guide to find out.

In addition, you might want to try disabling certain antivirus features and check if that helps. In some cases, you might even have to completely disable your antivirus.

Sometimes disabling your antivirus isn’t enough, and in order to fix this issue, you’ll need to uninstall it.

If uninstalling your antivirus solves the problem, this might be a perfect time to consider switching to different antivirus software.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

BullGuard is an antivirus software that offers great security features and protection.

In addition to advanced protection, this antivirus is completely compatible with Windows 10, so it won’t interfere with it in any way.

Looking to change your antivirus with a better one? Here’s a list with our top picks.

Solution 4 – Reset Store Cache

Resetting MicrosoftStore cache is sometimes a solution for various MicrosoftStore problems, and it may solve this one, as well.

Resetting the cache is very simple, all you have to do to is to perform one command, and here’s how:

1. Go to Search, type wsreset.exe.
2. Open WSReset.exe and let the process finish.
   

After performing this action, your Store will be reset, and maybe the problem will disappear.

Run a System Scan to discover potential errors

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The Search box is missing on your PC? Don’t worry, you can easily get it back with the help of this useful guide.

In some cases, your Store cache may be damaged. Follow the simple steps in this guide to learn how to fix it quickly.

Solution 5 – Check your region

According to users, sometimes Microsoft Store won’t load due to your regional settings. However, you can fix that by doing the following:

1. Open the Settings app and go to Time & Language section.
   
2. From the menu on the left, select Region & language. In the right pane, set the United States as your Country or region.
   

After changing your region, try to start Microsoft Store again and check if the issue is still there.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

Solution 6 – Re-registry Microsoft Store app

Sometimes there might be certain glitches with Microsoft Store, and that can cause issues such as this one to appear. However, you can fix the problem simply by re-registering Microsoft Store app.

This is a somewhat advanced procedure, but you can perform it by following these steps:

1. Press Windows Key + S and enter powershell. Right-click Windows PowerShell and choose Run as administrator from the menu.
   
2. When PowerShell starts, enter the following: PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}” and press Enter to run the command.
   

Once the command is executed, the issue with Microsoft Store should be completely resolved.

Windows PowerShell has stopped working? Check out this guide to fix the issue in just a couple of steps.

Solution 7 – Install the missing updates

According to users, sometimes this problem occurs if you don’t have the necessary updates installed.

Sometimes there might be certain glitches with Microsoft Store, and the best way to fix them is to keep your system up to date.

There are several ways to do that, and the best way is to install the missing updates.

By default, Windows 10 installs the updates automatically, but you can also check for updates manually by doing the following:

1. Open the Settings app and go to Update & Security section.
2. Now click Check for updates button.

If any updates are available, Windows will download them automatically in the background. Once the updates are downloaded, they’ll be installed automatically as soon as you restart your PC.

After you update your system to the latest version, the problem should be completely resolved.

Having trouble updating your Windows? Check out this guide that will help you solve them in no time.

Solution 8 – Run Microsoft Store Apps troubleshooter

If Microsoft Store won’t load on your PC, you might be able to solve the problem simply by running the built-in troubleshooter.

Windows 10 comes with various troubleshooters that can fix many problems, and if you have issues with Microsoft Store, you just need to do the following:

1. Open the Settings app and go to Update & Security section.
2. Select Troubleshoot from the menu on the left. Select Microsoft Store Apps from the right pane and click Run the troubleshooter.
   
3. Follow the instructions on the screen to complete the troubleshooter.

Once the troubleshooter is finished, check if the problem is still there.

If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.

Solution 9 – Reset Microsoft Store app

Sometimes Microsoft Store app won’t load if there are issues with it. However, you can reset the application to the default and that will hopefully fix most of the issues. To do that, just follow these steps:

1. Open the Settings app and go to Apps section.
   
2. Locate Microsoft Store on the list, select it and click Advanced options.
   
3. Now click the Reset button. Click the Reset button once again to confirm.
   

After resetting the Microsoft Store app, the issue should be resolved, and you should be able to use it once again.

Solution 10 – Create a new user account

If Microsoft Store won’t load, the problem might be your user account. According to users, the simplest way to fix this issue is to create a new user account. You can do that by following these steps:

1. Open the Settings app and go to Accounts section.
   
2. From the menu on the left select Family & other people. In the right pane click Add someone else to this PC.
   
3. Choose I don’t have this person’s sign-in information.
   
4. Select Add a user without a Microsoft account.
   
5. Now enter the desired username and click Next.
   

Windows won’t let you add a new user account? Follow some easy steps and create or add how many accounts you want!

After creating a new user account, switch to it, and check if the problem is still present.

If the issue doesn’t appear on the new account, you might have to move your personal files to the new account and start using it instead of your old one.

You can also have a look at another article that we did on various other problems with the Microsoft Store in Windows 10, or if you’re having problems with updates, have a look at this guide, as well.

If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

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FAQ: Read more about Microsoft Store issues

Editor’s Note: This post was originally published in July 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.