Microsoft Store not loading in Windows 10 [Complete Guide]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Affiliate Disclosure
  • If you notice that Microsoft Store is not loading it can be due to interfering security software.
  • In this case, you could try using tools that come with advanced protection and are compatible with Windows 10.
  • Other solutions include performing some troubleshooting from the Update and Security section.
  • Sometimes installing certain updates can help when the Microsoft Store is not opening.
How to fix Microsoft store not loading
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Various problems with Microsoft Store are a common thing in Windows 10 operating system.

This time, some users complained that they’re unable to even load the store, so we prepared a couple of solutions that may be helpful.

Microsoft Store is a key component of Windows 10, but many users reported certain issues with it. Speaking of issues, here are some problems that users reported:

  • Microsoft Store not working Windows 10, opening Windows 10, showing up, responding, appearing, starting – You should be able to fix most of them using one of our solutions.
  • Microsoft Store could not be loaded – This is a common problem with Microsoft Store, and if you encounter it, be sure to check your antivirus software and if needed remove it.
  • Microsoft Store keeps loading – Many users reported that Microsoft Store keeps loading on their PC. This can be a big problem, but you can fix it by re-registering Microsoft Store app.
  • Microsoft Store won’t open – Many users reported that Microsoft Store won’t open at all on their PC. We already covered this issue in detail in one of our articles, so be sure to check it out for more information.

What can I do if Microsoft Store won’t load in Windows 10?

1. Disable Proxy Connection

  1. Go to Search, type internet options, and open Internet Options.
    Windows Store could not be loaded
  2. Go to the Connections tab, and click on LAN Settings.
    Windows Store keeps loading
  3. Uncheck Use Proxy Server for your LAN. Windows Store keeps loading
  4. Click OK.

Although proxy is a solid method of protecting your privacy, sometimes it can cause certain issues with Microsoft Store. So you can try and disable it, and check if you’re able to run your Microsoft Store.

If you’re still concerned about your privacy, we suggest that you consider using a VPN. VPN works similarly to a proxy, and unlike proxy, it won’t cause any issues with other applications.

There are many great VPN clients available on the market, but Private Internet Access (PIA) is one of the simplest VPNs to use, so we recommend to try it out.

PIA comes with unlimited bandwidth so you can stream your favorite movies and TV shows without worrying about logs, or about your online activity being recorded.

Download Private Internet Access


2. Adjust date and time

  1. Click on time and date on the right side of your taskbar and go to Adjust date/time.
  2. If Set time automatically is checked, and it shows the wrong time, go and uncheck it.
  3. Click on Change, under change date and time, and set a proper date and time on your computer.

A lot of factors that are not directly connected to the Microsoft Store could prevent it from working, and the wrong date and time is one of them.

So when Microsoft Store is not working, you can resort to this simple solution, adjust date and time of your computer, and Store might work again.


3. Check your antivirus

Sometimes your antivirus software can interfere with your system and cause problems with Microsoft Store.

If that’s the case, be sure to check if Microsoft Store is allowed to go through your firewall.

In addition, you might want to try disabling certain antivirus features and check if that helps. In some cases, you might even have to completely disable your antivirus.

Sometimes even if you disable your antivirus, you will notice that Microsoft Store is still not opening, and in this case, you’ll need to uninstall the antivirus.

If uninstalling your antivirus solves the problem, this might be a perfect time to consider switching to different antivirus software.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC, we recommend you check it out in order to perform the action correctly.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

Use a non interfering antivirus software that offers great security features and protection. In addition to advanced protection, this antivirus is completely compatible with Windows 10, so it won’t interfere with it in any way.

Bullguard

Bullguard

Bullguard is the noninterfering antivirus that allows you to use Microsoft Store while offering optimum protection.
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4. Reset Store Cache

  1. Go to Search, type wsreset.exe.
  2. Open WSReset.exe and let the process finish.
    Windows Store won't open

Resetting MicrosoftStore cache is sometimes a solution for various MicrosoftStore problems, and it may solve this one, as well.

Resetting the cache is very simple, all you have to do is to perform one simple command. After performing this action, your Store will be reset, and maybe the problem will disappear.

The Search box is missing on your PC? Don’t worry, you can easily get it back with the help of this useful guide.


5. Check your region

  1. Open the Settings app and go to Time & Language section.
    Windows Store not working Windows 10
  2. From the menu on the left, select Region & language. In the right pane, set the United States as your Country or region.
    Windows Store could not be loaded

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After changing your region, try to start Microsoft Store again and check if the issue is still there. According to users, sometimes Microsoft Store won’t load due to your regional settings.

You can fix this issue by following the steps we mentioned above. If this solution doesn’t fix the Store problem check out the next solution.


6. Re-registry Microsoft Store app

  1. Press Windows Key + S type in powershell.
  2. Right-click Windows PowerShell and choose Run as administrator from the menu.
    Windows Store won't open
  3. When PowerShell starts, insert the line below and press Enter to run the command: PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
    Windows Store not responding

Once the command is executed, the issue with Microsoft Store should be completely resolved.

Sometimes there might be certain glitches with Microsoft Store, and that can cause issues such as this one to appear. However, you can fix the problem simply by re-registering Microsoft Store app.

This is a somewhat advanced procedure, but you can perform it easily by following the steps we’ve just mentioned.


7. Install the missing updates

  1. Open the Settings app and go to Update & Security section.
  2. Now click Check for updates button.

If any updates are available, Windows will download them automatically in the background. Once the updates are downloaded, they’ll be installed automatically as soon as you restart your PC.

After you update your system to the latest version, the problem should be completely resolved.

According to users, sometimes this problem occurs if you don’t have the necessary updates installed.

Sometimes there might be certain glitches with Microsoft Store, and the best way to fix them is to keep your system up to date.

There are several ways to do that, and the best way is to install the missing updates.

By default, Windows 10 installs the updates automatically, but you can also check for updates manually by doing the following:


8. Run Microsoft Store Apps troubleshooter

  1. Open the Settings app and go to Update & Security section.
  2. Select Troubleshoot from the menu on the left. Select Microsoft Store Apps from the right pane and click Run the troubleshooter.
    Windows Store keeps loading
  3. Follow the instructions on the screen to complete the troubleshooter.

If Microsoft Store won’t load on your PC, you might be able to solve the problem simply by running the built-in troubleshooter.

Windows 10 comes with various troubleshooters that can fix many problems, and if you have issues with Microsoft Store, you just need to do the following:

Once the troubleshooter is finished, check if the problem is still there.


9. Reset Microsoft Store app

  1. Open the Settings app and go to Apps section.
    Windows Store won't open
  2. Locate Microsoft Store on the list, select it and click Advanced options.
    Windows Store not starting
  3. Now click the Reset button. Click the Reset button once again to confirm.
    Windows Store could not be loaded

Sometimes Microsoft Store app won’t load if there are issues with it. However, you can reset the application to the default and that will hopefully fix most of the issues.

After resetting the Microsoft Store app, the issue should be resolved, and you should be able to use it once again.


10. Create a new user account

  1. Open the Settings app and go to Accounts section.
    Windows Store not opening Windows 10
  2. From the menu on the left select Family & other people. In the right pane click Add someone else to this PC.
    Windows Store could not be loaded
  3. Choose I don’t have this person’s sign-in information.
    Windows Store keeps loading
  4. Select Add a user without a Microsoft account.
    Windows Store won't open
  5. Now enter the desired username and click Next.

If Microsoft Store is not working, the problem might be your user account. According to users, the simplest way to fix this issue is to create a new user account. You can do that by following the steps above.

After creating a new user account, switch to it, and check if the problem is still present.

If the issue doesn’t appear on the new account, you might have to move your personal files to the new account and start using it instead of your old one.

You can also have a look at another article that we did on various other problems with the Microsoft Store in Windows 10.


If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

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