FIX: Adobe InDesign free trial won’t download

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Affiliate Disclosure
  • Some users might encounter some issues when they try downloading Adobe InDesign via the Creative Cloud.
  • This page includes some potential resolutions for Adobe InDesign download issues.
  • Check out our Troubleshooting section to browse through other troubleshooting articles for a wide variety of software.
  • You can also browse through articles for other graphic design software at our Graphic & Design hub.
fix adobe indesign free trial won't download
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Adobe InDesign is one of the applications users can download and install with the Adobe Creative Cloud app.

However, some users have posted on Adobe’s support forum about numerous InDesign trial download issues. Consequently, those users can’t download InDesign with Creative Cloud.

How can I fix Adobe InDesign trial download errors?

Adobe InDesign adobe indesign free trial won't download

Adobe InDesign is one of the foremost desktop publishing and graphic design packages for Windows 10. With it, you can set up brochures, newspapers, e-books, presentations, flyers, and many other types of documents.

The latest 16.0 version of Adobe InDesign includes some great new features. It incorporates a new set of reviews (annotation tools), navigation points in its media panel, and Adobe Sensei subject detection for wrapping text around objects.

Other useful features of Adobe InDesign

  • Color search tool
  • Professional layout and typesetting tools
  • Includes a multitude of Adobe Stock design templates
  • InDesign’s Content-Aware Fit tool centers the most essential image parts within the frame

So, don’t give up on downloading Adobe InDesign when you can’t download it!

Try downloading InDesign with its direct download link instead of the Creative Cloud app.

Adobe InDesign

Use this amazing software to create astonishing great quality work that will never disappoint.

Free trial Visit website

2. Reinstall Adobe Creative Cloud

  1. Open the Uninstall Creative Cloud app webpage in a browser.
  2. Click the Get File button there to download the ZIP file for the uninstaller.
  3. Double-click the downloaded ZIP file in File Explorer.
  4. Select the Compressed Folder Tools tab.
    Compressed Folder Tools adobe indesign free trial won't download
  5. Press the Extract all button.
    Extract Compressed (Zipped) Folder window adobe indesign free trial won't download
  6. Click Extract on the Extract Compressed window.
  7. Open the Creative Cloud Uninstaller.exe from its extracted folder.
  8. First, you could try clicking Repair to see if that option might resolve the download issue.
    Repair button adobe indesign free trial won't download
  9. Click Uninstall to remove Creative Cloud.
  10. Thereafter, restart Windows before reinstalling Creative Cloud.
  11. Open the Creative Cloud webpage to download it from there.
  12. Then reinstall Creative Cloud with its downloaded installer.

3. Disable third-party antivirus software

If you have third-party antivirus software installed, right-click its system tray icon.

Then select a disable shield option on its context menu to temporarily turn off the antivirus utility for a few hours. Thereafter, download InDesign with the antivirus utility disabled.

4. Temporarily turn off the Windows firewall

  1. Press the Type here to search button on the far left of Windows 10’s taskbar.
  2. Type firewall in the search box.
  3. Click Windows Defender Firewall to open the Control Panel applet for it.
    Windows Defender Firewall applet adobe indesign free trial won't download
  4. Click Turn Windows Defender Firewall on or off to open the settings shown within the shot directly below.
    Turn off Windows Defender Firewall options adobe indesign free trial won't download
  5. Select both Turn Off Windows Defender Firewall options, and click OK to exit Customize Settings.

5. Download Adobe InDesign in Safe Mode

  1. Click the Start button to open its menu.
  2. Press the Power button.
  3. Click Restart whilst pressing the Shift key down. Thereafter, your desktop or laptop should restart at a blue Choose an option menu.
    Choose an option menu adobe indesign free trial won't download
  4. Select Troubleshoot > Advanced options to open further options.
    Advanced options menu adobe indesign free trial won't download
  5. Then select Startup Settings and the Restart option.
  6. When your PC has restarted at the Startup Settings menu, press the F5 key to select Enable Safe Mode with Networking option.
  7. Thereafter, try downloading Adobe InDesign when in Safe Mode.

6. Clean boot Windows

  1. Right-click Windows 10’s Start button to select Run on the menu that opens.
  2. Type msconfig in Run and click OK to open the MSConfig window.
  3. On the General tab, click Selective Startup to select the Load system services and Use original boot configuration settings.
    The General tab adobe indesign free trial won't download
  4. Deselect the Load startup items checkbox.
  5. Select the Hide all Microsoft services setting on MSConfig’s Services tab.
    The Services tab adobe indesign free trial won't download
  6. Then click Disable all to remove third-party services from the Windows startup.
  7. Click Apply > OK to save settings and exit.
  8. Press the Restart button.

Those potential resolutions can feasibly fix numerous Adobe InDesign download issues.

Note that InDesign might also fail to download in the event of Adobe Creative Cloud server outages, which you can check for at Downdetector.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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