FIX: Alexa app stuck in setup [Full Guide]

by Tashreef Shareef
Tashreef Shareef
Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more
Affiliate Disclosure
  • You may experience issues when setting up the Alexa app for you, Alexa device.
  • In this article, we have listed over six steps that you can follow to fix this issue.
  • Check out our dedicated Troubleshooting section for more articles on streaming services.
  • Explore our thorough Software section for more useful guides.
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Got a new Alex device, but the Alexa app stuck in the setup? It can be frustrating, but you are not alone. Several users have reported having faced trouble while setting up the Alexa app on their Alexa device in the AmazonForum.

Based on the user reports, the Alexa setup process issue can occur due to compatibility issues, incorrect configuration, VPNs, and ad guards as well as outdated OS.

In this article, we explore a couple of troubleshooting tips to help you resolve the Alexa app stuck in setup issue with a detailed step by step guide.

How can I fix the Amazon Alexa app getting stuck at preparing your screen error?

1. Perform a restart and check for device compatibility

Restart your device

Alexa app stuck in setup

At times, a quick restart can resolve temporary issues with the device. Press and hold the power button on your phone and select Restart. Make sure to turn off and turn on your Alexa device as well.

If restarting the device did not work, check for device compatibility. Alexa device requires you to have installed the latest version of Android OS and iOS to work.

Check device compatibility

Alexa app stuck setup

  1. On your Android phone, tap on Settings.
  2. Go to About Phone.
  3. Tap on Software Information.
  4. Check the Android version installed.

The Alexa app is compatible with Android 4.4 or higher, and iOS 8.0 or higher. If your device meets the requirement, proceed with the next set of steps below.

Turn on Location

Alexa app stuck setup

  1. On your Android phone, tap on Settings.
  2. Tap on Location.
  3. Toggle the switch to turn it on.
  4. Tap on Mode.
  5. Select the High accuracy or Battery saving mode.
  6. Close setting and launch the Alexa app.

Proceed with the setup process and check for any improvements.

2. Check date and time


Alexa app stuck setup

  1. Tap on Settings.
  2. Go to General Management.
  3. Tap on Date and Time.
  4. Make sure the Automatic date and time feature is enabled.


Alexa app stuck setup

  1. Tap on Settings.
  2. Scroll down and tap on Date and Time.
  3. Next, tap on Automatic Date and Time to turn it on.

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Once the correct date and time is set, close, and relaunch the Alexa app. Initiate the setup to see if the issue is resolved.

3. Disable Smart Network switch

Alexa app gets stuck at preparing your screen

  1. On your Samsung device, tap on Settings.
  2. Open Connections.
  3. Tap on WiFi.
  4. Tap on Advanced option from the top right corner.
  5. Disable Adaptive Wi-Fi by toggling the switch for Switch to Mobile data.
  6. Relaunch the Alexa app and check for any improvements.

The Smart Network switch feature helps the Android users in switching between Wi-Fi and cellular networks depending on the signal strength. However, it can also cause issues during the Alexa app setup. You can re-enable the option once the setup process is complete.

Disable ad guards and VPNs

Alexa app gets stuck at preparing your screen


If you are using a VPN or ad guard, it can create conflict with the Alexa app setup. Try disabling the VPNs and ad guard app on your device before launching the Alexa app to see if that resolves the error.

4. Check for app and system update

App update

Alexa app gets stuck at preparing your screen

  1. Open Google PlayStore.
  2. Search for the Alexa app and open it.
  3. Tap on Update to install the pending update.
  4. Once installed, open the app and check for any improvements.

Update system

Alexa app gets stuck at preparing your screen

  1. Tap on Settings on your Android phone.
  2. Go to Software update.
  3. Tap on Download and Install.
  4. Android will scan for pending updates and recommend the available update.
  5. Tap on Update to download and install the updates.

5. Reinstall Alexa app

Alexa app gets stuck at preparing your screen

  1. Tap on Settings.
  2. Open Apps.
  3. Search for the Alexa app and select it.
  4. Tap on Uninstall.
  5. Tap OK to uninstall the app.
  6. Once uninstalled, open PlayStore.
  7. Search for the Alexa app.
  8. Tap on Install.

Once installed, open the app and try to set up your Alexa device using the Alexa app.

6.  Set up Alexa using the web app

Alexa app stuck in setup

  1. Open the Alexa.
  2. Log in using your Amazon username and password.
  3. Click on Setting.
  4. Select Setup a Device.
  5. Follow on-screen instructions to complete the setup process.

If you complete all the steps successfully, your Alexa setup should complete without any issues.

If you experience the Alexa app stuck in setup problem, check your device for compatibility issues and make sure the device and the app is up to date. Next, look for configuration error and third-party app conflict.

Feel free to let us know which method helped you resolve the issue in the comments.

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