FIX: Alexa won’t connect to Wi-Fi or Internet

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
Affiliate Disclosure
Share this article:

  • If your Alexa-enabled device won’t connect to Wi-Fi, it could be due to many reasons.
  • In this article, we explore a couple of troubleshooting steps to help you resolve the issue.
  • Check out our dedicated Fix section for more easy-to-follow troubleshooting guides.
  • Don't hesitate to also explore our Web & Cloud Hub for more guides on this topic.
Alexa device wifi issue
To fix various PC problems, we recommend Restoro PC Repair Tool: This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:
  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Amazon’s virtual assistant AI can help you to control your music player, smart home, and even get information, news, and weather.

However, at times the Alexa may not connect to Wi-Fi or Internet and stop responding to the voice commands.

While it is not always clear why the Alexa won’t connect to Wi-Fi, there are a few common reasons for the same.

It can be an issue with your Wi-Fi router, signal issues, or problem with the Alexa device itself.

In this article, we take a look at a couple of troubleshooting steps to help you resolve the Alexa won’t connect to the Wi-Fi problem for good.

How can I fix the Amazon Alexa not connecting to Wi-Fi?

1. Check your internet connection

Alexa won't connect to Wi-Fi

Try opening a web browser on your smartphone or PC to see if the internet connection is working. You can also use an Internet speed testing tool to test if the connection is stable.

If that’s okay, the problem could be with your hardware.

Recheck the Wi-Fi password

Make sure the password you are using to connect to your Wi-Fi network is correct.

If your hardware is working correctly, find another device, and try connecting it to the same Wi-Fi network using the password.

This should help you diagnose and resolve connectivity issues that might be occurring due to incorrect Wi-Fi passwords.

Check for interference

Wi-Fi signals have a limited range and this affects your ability to connect.

Before you consider investing in a Wi-Fi range extender, make sure to check if the reason why your Alexa device won’t connect to WiFi is due to it being out of range.

A mesh network can usually help you resolve this issue by creating a mesh network that can cover your entire home or workspace.

Try to keep your Alexa enabled device as close to the WiFi router as possible.

You may also want to remove or turn off devices like FM Radio or baby monitors that can interfere with the device.


2. Perform a device restart

Perform a network restart

Alexa won't connect Wi-Fi

  1. Make sure the modem or Wi-Fi router is turned on.
  2. Unplug both router & modem from the power socket.
  3. Unplug the Ethernet cable, if any.
  4. Leave the devices idle for a few minutes.
  5. Plug the router and the modem back in.
  6. Wait till all the lights stop blinking.
  7. Test to see if your Alexa device can connect to Wi-Fi.

Restart the Alexa device

Alexa won't connect Wi-Fi

  1. Power off your Alexa-enabled device like Echo.
  2. Turn it back on.
  3. Try connecting to Wi-Fi again to see if it is working.
  4. If not, manually power off the Alexa device and leave it idle for a few minutes.
  5. Power it on and try again to see if the issue is resolved.

3. Reset your Alexa device

Alexa won't connect Wi-Fi

  1. Make sure the Alexa device is on.
  2. Launch the Alexa app on your iPhone or Android.
  3. Tap on Devices.
  4. Tap on Echo & Alexa.
  5. Choose the device that you want to reset.
  6. Scroll down and tap on Factory Reset.
  7. Confirm the action by tapping on Reset.
  8. The reset process may take a few minutes.

Once complete, proceed to set up your Alexa device like you did the first time. If you face any issues during setup, try fixing the Alexa app stuck in setup issues with this guide.

The Alexa won’t connect to the Wi-Fi problem that can occur due to network issues. Begin with checking your network for issues by performing a restart.

If everything fails, try resetting the Alexa enabled device to resolve the error.

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).
Restoro has been downloaded by 0 readers this month.
Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!