Microsoft Windows 10 comes with Biometric Facial Recognition system called Windows Hello. It allows the users to log in to their Windows Device with their face. However, some users have reported a bioenrollmenthost.exe msvcrt.dll error while trying to set up the Facial Recognition system. This error can occur due to Windows update or driver malfunction as reported by the users in the Microsoft Community Forums.
I just updated my MDT task sequence for installing Win 10 Enterprise from 1703 to 1803 all deploys correctly but when trying to enroll in face recognition the bioenrollmenthost.exe crashes with error below. I have updated drivers, bios, tpm and can not get this to work.
Follow these steps to fix Windows Hello setup issues in Windows 10.
Windows 10 Face Recognition setup crashes
1. Roll Back to the Previous Build
- If the bioenrollmenthost.exe msvcrt.dll error started to occur after upgrading to the latest Windows OS build, the issue can be with the Windows build and not your system.
- Click on Start and select Settings.
- Choose Update and Security.
- Click the Recovery tab.
- Under “Go back to the previous version of Windows 10” click the “Get Started” button.
- Follow the on-screen instructions to roll back to the previous version of Windows. After the restart check if you are able to set up Biometric sign-in feature.
- You can roll back to the previous Windows OS build from the settings within 10 days of the build was installed.
2. Update Camera Driver
- Press Windows Key + R to open Run.
- Type devmgmt.msc and press OK to open the device Manager.
- In the Device Manager, expand “Cameras“ section.
- Right-click on your camera and select Update driver.
- Select ” Search automatically for updated driver software“.
- Wait for Windows to look for any pending updates and install them.
- Reboot the system and check for any improvements. Hopefully, you won’t see the bioenrollmenthost.exe msvcrt.dll error anymore.
3. Install Microsoft Visual C++ 2015 Redistributable Update
- Go to the Microsoft Download Center.
- Select the language and click on the Download button.
- Now select the Download file for 64-bit or 32-bit ( x86) Windows version and click Next.
- Run the installer and wait for the installation to complete.
- Reboot the system and check if you are able to set up Windows Hello facial recognition feature without any error.
This should resolve the bioenrollmenthost.exe msvcrt.dll error for good.
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