Microsoft admits there’s another bug affecting a series of devices running the Creators Update.
The black screen bug
The Windows 10 Creators Update is already running on millions of devices worldwide but it seems Microsoft has already confirmed that three different Dell devices often encounter a nasty issue preventing them from booting into the desktop after upgrading to the Creators Update. The models in question are the Alienware 17 R4, the Precision M7710, and the Precision M6800. There might be more laptops impacted as well, according to the company.
How to fix black screen issues on laptops
Microsoft says that a forced reboot will do the trick and return the laptop to a working state, but the bug will again come up when trying to wake from sleep at some point.
After installing the Windows 10 Creators Update, the following Dell models may wake to a black screen after closing and opening the lid. It requires a hard reboot to restore the display. This problem then reoccurs the next time the lid is closed and re-opened, the giant tech company explains.
A Microsoft engineer confirmed that the problem is related to the GeForce display driver installed on those specific laptops, and users are strongly advised to download and install the latest drivers.
The new driver version is being shipped through Windows Update to these devices, so if you bring your machine up to date, the problem should disappear and you won’t see the black screen anymore.
You can get the latest updates and drivers on Windows 10 Creators Update by following these steps:
- Launch the Settings app
- Go to Update & Security > Windows Update > Check for Updates.
If the NVIDIA driver version doesn’t appear in the Windows Update, you should get the update from NVIDIA’s website.
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