Browser doesn’t support changing the volume [QUICK FIX]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • You can use your browser to watch movies and listen to music, so sound settings are important.
  • The article below will show you what to do if your browser doesn't change the volume.
  • To learn more about common browser issues, check out our dedicated Browser Errors Hub.
  • If you need more general help with your PC, visit our Windows 10 Errors Fix page.
Computer and speaker on desk - Browser doesn't support changing volume
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Having a good browser is important, but many users reported that their browser doesn’t support changing the volume.

This can be a problem with multimedia playback, and in this article, we will explore the best troubleshooting methods to deal with this issue. Please follow the steps presented closely.

The below-mentioned solutions are also helpful if you are encountering the following issues:

  • Your browser doesn’t support using the computer’s audio device, please upgrade your browser to the latest version – This issue is usually caused by outdated audio drivers
  • Your browser does not support using the computer’s audio device – This is caused by incompatibilities between your browser and your audio device.
  • Your browser doesn’t support changing the volume – This is an error message you receive when trying to change the volume

What can I do if my browser won’t change the audio volume?

1. Try a different browser


Before going through any of the troubleshooting steps below for your current browser, you should first consider changing the browser altogether.

If you do decide to do that, then we recommend you switch to Opera. This web browser is based o the Chromium engine, just like Microsoft Edge and Google Chrome, making it extremely powerful and lightweight.

The browser is a mode for customization, either through visual tweaking using its inherent tools or via the massive library of extensions that it comes with.

More so, it is optimized for streaming content, both audio and video, so any sound volume issues are less likely to happen.



An excellent web browser that offers many useful tools, including the ability to save and print your web pages.

2. Clear your browser software cookies and cache

Normally, you could clean your browser using built-in tools, but they can be hard to reach, difficult to set, and sometimes they aren’t too efficient at all.

That is why we are recommending a third-party alternative known as CCleaner. This program is extremely lightweight, and the UI is suited for users of all levels.

Follow these steps to clean your browser cache using CCleaner:

  1. Download and install CCleaner.
  2. Open the software up, and choose the Custom Clean option.
  3. Click on both Windows and Applications buttons at the top, and check the specific boxes for each of the browser software options you’re using.Ccleaner remove cache and cookies for browsers - Browser doesn't support changing volume
  4. Click on Run Cleaner to start the process of cleaning up.



Clear out your browser of any unwanted cache and cookies and finally enjoy listening to music and watching movies without any volume issues.
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3. Check to see if your computer sound is turned on

  1. Click the sound icon found in the bottom-right side of your Windows Taskbar.
  2. Make sure the appropriate audio source is selected (in my case it’s ‘Speakers – High Definition Audio Device’), and move the sound slider to the right to enable audio on your PC. Windows Volume and audio source- Browser doesn't support changing volume
  3. Right-click on the same sound icon, and select Open Volume Mixer.
  4. Make sure that the volume for the browser that you’re trying to use is not set to Mute.Windows sound mixer - Browser doesn't support changing the volume

4. Update your computer’s sound driver

speaker membrane - Browser doesn't support changing volume

  1. Press the Win + X keys on your keyboard and select Device Manager.
  2. Click on Sound, video and game controllers option to activate the drop-down menu.
  3. Right-click on the sound driver, and select Update Driver.Update sound driver - Browser doesn't support changing volume
  4. Select Search automatically for updated driver software.
  5. Wait for the update process to finish and then try to see if your sound issue persists.

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4. Make sure that the web-page is not set to Mute from Internet Properties

  1. Press the Win + R keys on your keyboard.
  2. Type inetcpl.cpl (without quotes), and press Enter.Run window with command - Browser doesn't support changing volume
  3. Select the Advanced tab, and scroll down until you find the Multimedia section.
  4. Check the box next to Play sounds in webpages.internet properties activate sound for webpages - Browser doesn't support changing volume
  5. Click Apply, and then OK.
  6. Restart your browser and check to see if the problem persists.

In this article, we explored some of the best-proven methods to solve the issue with your browser software not playing any audio.

Please make sure to follow the steps we provided in the order that they were written to avoid any unnecessary complications.

Please feel free to let us know if this guide helped you solve your issue by using the comment section below.

Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in June 2019 and was revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.