How to fix c101ab80 playback error on Xbox [EXPERT FIX]

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • If you encountered the c101ab80 playback error you must have rented one or more movies and you're unable to play them. It's frustrating but we have some solutions for you in the article below.
  • First, you need to reinstall the app, then test the Xbox Live service and then delete your profile and redownload it.
  • Fix Xbox One errors and issues is our dedicated errors with Xbox One so give it a shot for more solutions.
  • We wrote a plethora of articles about Xbox problems so visit our Xbox troubleshooting hub for more solutions to other issues.
Xbox c101ab80 Playback Error

Renting digital movies is something that added another layer of service to the Xbox console. Users can rent the movie from the Microsoft Video app and play it on a big screen via the console.

However, not if the c101ab80 playback error appears. Namely, certain users who rented movies were met with this error and unable to play.

Here’s how one user explained the problem on the Microsoft’s Support forum.

Hi, I rented a movie thought Microsoft video on my xbox and when I try to play it I get the error code c101ab80. Can anyone tell me how I can either play the movie or get my money back? Thank you

Learn how to fix this error by following the instructions below.

What can I do if Xbox is not playing movies?

1: Reinstall the app

  1. Open Home.
  2. Choose My games & apps.
  3. Select the Movies & TV app.
  4. Press the Menu button and choose Uninstall.Xbox c101ab80 Playback Error
  5. Confirm uninstall and reboot your console.
  6. Navigate to Store and choose the Movies & TV section.
  7. Install Movies & TV.

Most users didn’t know they can turn PC into a TV for Xbox. Learn how now


2: Test the Xbox Live services

  1. Press the Xbox button and open System.
  2. Choose Settings.
  3. Select Network.
  4. Open Network settings.Xbox c101ab80 Playback Error
  5. From the Troubleshooting menu, select Test network connection.

3: Delete your profile and re-download it

  1. Press the Xbox button and open System.
  2. Choose Settings.
  3. Select Accounts.
  4. Select Remove accounts.
  5. Highlight your account and remove it.
  6. Reboot your console.
  7. Press the Xbox button and open Sign in.
  8. Choose Add & manage.
  9. Choose to Add new account.
  10. Accept the Terms of Use and choose Privacy options.
  11. Configure your account and try playing rented movies again from the Movies & TV app.

If none of the suggested steps helped you, consider contacting support or asking for a refund.

Frequently Asked Questions

  • The c101ab80 error appears when you are trying to see a movie on your Xbox. It’s a playback error from the Microsoft Video app.

  • The first step is to reinstall the Microsoft Video app. If the issue is still manifesting, we have more solutions in our excellent guide to fix error c101ab80.

  • You have two options to connect to Xbox Live. One is free, but it’s obviously a limited featured option and Xbox Live Gold, a paid account which, obviously gives you some advantages.

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