How to fix c101ab80 Playback Error on Xbox [EXPERT FIX]


Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Xbox c101ab80 Playback Error

Renting digital movies is something that added another layer of service to the Xbox console. Users can rent the movie from the Microsoft Video app and play it on a big screen via the console. However, not if the c101ab80 playback error appears. Namely, certain users who rented movies were met with this error and unable to play.

Here’s how one user explained the problem on the Microsoft’s Support forum.

Hi, I rented a movie thought Microsoft video on my xbox and when I try to play it I get the error code c101ab80. Can anyone tell me how I can either play the movie or get my money back? Thank you

Learn how to fix this error by following the instructions below.

Why is my Xbox not playing movies?

1: Reinstall the app

  1. Open Home.
  2. Choose My games & apps.
  3. Select the Movies & TV app.
  4. Press the Menu button and choose Uninstall.Xbox c101ab80 Playback Error
  5. Confirm uninstall and reboot your console.
  6. Navigate to Store and choose the Movies & TV section.
  7. Install Movies & TV.

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2: Test the Xbox Live services

  1. Press the Xbox button and open System.
  2. Choose Settings.
  3. Select Network.
  4. Open Network settings.Xbox c101ab80 Playback Error
  5. From the Troubleshooting menu, select Test network connection.

3: Delete your profile and re-download it

  1. Press the Xbox button and open System.
  2. Choose Settings.
  3. Select Accounts.
  4. Select Remove accounts.
  5. Highlight your account and remove it.
  6. Reboot your console.Xbox c101ab80 Playback Error
  7. Press the Xbox button and open Sign in.
  8. Choose Add & manage.
  9. Choose to Add new account.
  10. Accept the Terms of Use and choose Privacy options.
  11. Configure your account and try playing rented movies again from the Movies & TV app.

If none of the suggested steps helped you, consider contacting support or asking for a refund.

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