Windows 10/11 Won’t Let Me Access My Files: 7 Ways to Fix It

Your guaranteed tickets to regaining access to your files quickly

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • If you can't access a file on your PC, it might be because you don't have the necessary permission to read it.
  • One quick way to fix this issue is to change the file owner and grant the required permissions.
  • Another excellent solution is to recover your files from Windows.old folder.
cant access my files

XINSTALL BY CLICKING THE DOWNLOAD FILE
To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Access Denied error in Windows 10 happens when you try to access or work with files. This can be frustrating, as it can make you lose essential data.

There are different variations of this error with various causes. However, it is not the most issue to fix, requiring some tweaks and alterations in some cases.

If you can’t access your files on Windows 10 and 11 due to various error messages, try the solutions listed in this guide based on what error message you get.

Why can’t I access my files on Windows 10?

If you can’t access your files, the issue is usually accompanied by an error message. Below are some of the variations of this error and the causes:

  • Access Denied error: This error occurs when you don’t have the necessary permissions to open the file. You can fix this with one of our solutions.
  • You cannot access, change, save or delete files and folders: When a file is currently in use, you might see this error. One quick way to fix this is closing these programs.
  • You cannot open a file or folder after you install a new version of Windows: This is just another variation of the problem that you can fix with our solutions.

What do I do if I can’t open files on my computer?

1. Folder ownership changes

  1. Right-click the faulty and click Properties.
    properties cant access my files
  2. Click the Security tab at the top.
    security
  3. Now, click the Advanced button.
    advanced security
  4. From here, click the Change option before Owners.
    change cant access my files
  5. Type the name to give ownership and click Check Names.
    checknames
  6. Now, click the OK button.
  7. If you want this person to be the owner of the files and subfolders in this folder, select the Replace owner on the subcontainers and objects check box.
  8. Finally, click the OK button.
    replace cant access my files

If you upgraded Windows recently from an earlier version, some account information might also have changed, so you may not have ownership of some files or folders.

2. You don’t have the appropriate permissions

  1. Right-click the problematic file or folder and click Properties.
    properties cant access my files
  2. Click the Security tab.
    security
  3. Under Group or user names, tap or click your name to see your permissions.
    read and execute
  4. To open a file, you need to have Read permission.

To change the permissions of a file or folder, follow these steps.

  1. Log on as an administrator.
  2. Right-click the file or folder, and then select Properties.
  3. Click the Security.
    security
  4. Under Group or user names, click your name to see your permissions.
  5. Click the Edit button.
    edit
  6. Tap or click your name, and select the checkboxes for the permissions that you must have.
    grant read access
  7. Click OK.

Permissions determine whether or not you can access or change files and folders. So, for example, if you can’t access your files accompanied by an access denied error message even as an administrator, it might be because you don’t have the read permission for the file.

3. File or folder is encrypted

  1. Right-click the file or folder and click Properties.
    properties cant access my files
  2. Click the General tab.
    general tab cant access my files
  3. Click the Advanced button.
    advanced
  4. Check if the Encrypt contents to secure data check box is selected.
    encrypt
  5. To decrypt the folder, you need to have the certificate used to encrypt it. So, reach out to the person that encrypted it for the certificate or to decrypt it for you.

Encryption protects your files and folders from unauthorized access. If you don’t have the certificate used to encrypt the file or folder, you cannot open it.

4. File or folder may be corrupted

restoro free pc optimization software

Files can become corrupted for various reasons, but the most common is when you have a file open when your computer crashes or loses power. Unfortunately, you cannot repair most such files, so you should delete or restore the file from a backup copy.

To run a check on file integrity, we recommend Restoro, a multifunctional tool that repairs most issues on your computer.

Expert Tip: Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

Restoro scans your PC, finds any corrupted or damaged files, and replaces them with the original and untouched version of that file. It uses a database of over 25 million Windows files to make sure that no issue can be left unresolved.

Restoro

Run a checkup to see how you can improve your system.

Free Trial Visit Website

5. User profile may be corrupted

  1. Press the Windows key + I to open the Settings app.
  2. Select the Accounts option.
    accounts
  3. Choose Family & other users in the left pane.
    family
  4. Click the Add someone else to this computer option.
    add someone else cant access my files
  5. Now, click I don’t have this person’s sign-in information.
    i dont have
  6. Choose Add a user without a Microsoft account.
    add user
  7. Enter the Username and Password.
    enter username and
  8. Finally, click the Next button and complete the process.

Sometimes Windows may not correctly read your local user profile, which means you may lose access to your files and folders. In this case, you must create a new user profile, so you need a new local user account. This should fix the can’t access folders and files issue.

6. Recover files from Windows.old folder

  1. Open File Explorer and double-click the drive that Windows is installed on (typically, drive C).
  2. Select the Windows.old folder.
    windows old cant access my files
  3. Now, Double click the Users folder.
    users
  4. Double-click your user name.
  5. Open the folders that contain the files that you want to retrieve.
  6. Copy the files you want from each folder and paste them to a folder in the new Windows version, e.g. Windows 10.
  7. Repeat the last two steps for each user account on your computer.

After a recent upgrade, if you don’t reformat your hard disk, you can access old files from the Windows.old folder. To resolve this, you can use the Fix it link from Windows or manually fixes it yourself using the steps above.

7. Manually enable SMBv1

  1. Press the Windows key + I to open the Settings app.
  2. Choose the Apps option.
    apps cant access my files
  3. Select Programs and Features under the Related Settings.
    program and feature
  4. Click Turn Windows features on or off in the left pane of the new window.
    turn windows cant access my files
  5. Now, please scroll down and click the + sign next to SMB 1.0/CIFS File Sharing Support to expand it.
    smb sharing file
  6. Check the box for SMB 1.0/CIFS Server and click OK.
    smb server
  7. Lastly, restart your computer.

SMBv1 is a file-sharing protocol that allows you to access your files from your Windows computer. This will install the files necessary for the file sharing protocol needed for you to access your files.

How do I fix folder access denied on Windows 11?

If you are getting the folder access denied error message on Windows 11, you can fix it by making your account the admin if it is not.

Another fix is to change your permission to be able to read the folder. For detailed steps on these fixes and other potential solutions, check our dedicated article on how to fix the access denied error on Windows 11.

Why can’t I access the Documents and Settings folder?

If you can’t access the Documents and Settings folder, it is most likely that you don’t have the necessary permissions to read the folder.

Also, it might be because you need admin access to read the program. You can check the solutions in the earlier sections of this article to fix the issue.

The can’t access files error message can be time-wasting and frustrating. But it is an issue that is easy to fix, as we have shown in this guide.

If you need a dedicated guide to fix the access denied error message on Windows 10, check this guide for the easy steps.

Were you able to access files after using any of the above solutions? Let us know by leaving a comment in the section below.

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.

This article covers:Topics: