FIX: Chrome autofill is not working on Windows PCs

4 minute read
Chrome autofill not working

Chrome autofill couldn’t have come at a better time, when people were tired of typing in their contact details like name, emails, phone number, addresses and such like information online – it was a tedious process.

Autofill has been around for a while as part of the browser experience, but most of us don’t think about it as often or we don’t think to use it unless it is pointed out to us.

With this feature, you can store certain contact data in you browser, and then use it when filling forms online, automatically.

However, this feature still has its downsides, because Google Chrome also stores your credit card numbers including its expiration date and CVV code, besides your contact information. Even though Google tries hard to protect your information, it is still wise to think twice about keeping such information especially in an office or work computer.

It differs from Autocomplete, which gives you suggestions as you type in a form field, the same way you would on your browser’s URL bar or search box.

If Chrome autofill is not working on your browser, use the solutions below to resolve it.

FIX: Chrome autofill is not working

  1. General troubleshooting
  2. Turn on Chrome autofill
  3. Check that the sites you’re using aren’t listed under Never Saved section
  4. Create a new user profile
  5. Reset Chrome settings
  6. Disable extensions

1. General troubleshooting

You can try the steps below as initial fixes:

  • Use Incognito Mode. If this resolves the issue, then the problem is caused by one of your extensions.
  • Clear the browser cache and cookies. Start by clearing from the time period you started facing the issue, then expand to “beginning of time
  • Download and run Malwarebytes to remove unwanted programs affecting Chrome. Reboot your system, and check if it helped.

2. Turn on Chrome autofill

  • Click the Chrome Menu
  • Select Settings

Chrome autofill not working

  • Click Advanced to show advanced settings

Chrome autofill not working

  • Go to the Passwords and forms section

Chrome autofill not working

  • Check Enable autofill to fill out web forms in a single click option

Chrome autofill not working

3. Check that the sites you’re using aren’t listed under Never Saved section

  • Click the Chrome Menu
  • Select Settings
  • Click Advanced to show advanced settings
  • Click Manage saved passwords

Chrome autofill not working

  • In the Passwords dialog that displays, scroll to Never Saved section at the bottom.

Chrome autofill not working

  • Check if your site or sites are listed. If they are, remove it by clicking the X at the end of the row and revisit the websites. The prompt to save your password information will be displayed again if you allow Chrome to show it

4. Create a new user profile

If Chrome autofill is not working, there may be an issue of a user profile being corrupted. You can create a new user profile to resolve it. To do this:

  • Exit Chrome
  • Open File Explorer
  • In the address bar, type: %LOCALAPPDATA%\Google\Chrome\User Data\
  • Find the Default folder in the directory window

Chrome autofill not working

  • Rename it as Backup default
  • Open Chrome again. A new Default folder will be created automatically as you start using the browser

You can also create a new browser profile by going to Menu > Manage people > Add person. Choose a name and a photo, click Save, and sign in with a Google account for the new profile. The bookmarks, history, passwords, and other settings will sync automatically.

5. Reset Chrome settings

You can restore Chrome browser settings at any time, if apps or extensions changed your settings without your knowledge. This doesn’t delete, clear or change your saved bookmarks and passwords. To do this:

  • Open Google Chrome
  • Click Settings
  • Scroll down and click Advanced
  • Go to Reset and clean up box

 

Chrome autofill not working

  • Click Reset and confirm by clicking Reset again

Chrome autofill not working

When you reset Chrome settings, it changes the default search engine back to Google, changes your homepage and tabs, new tab page, pinned tabs, content settings, cookies and site data, as well as extensions and themes, back to default.

Note: Only the settings for the logged in Chrome profile will be reset, and the changes will apply across all computers or devices you’re signed into with your active profile.

6. Disable extensions

Some extensions installed on Google Chrome can Chrome autofill not to work. To fix this, disable all extensions and check if it helps, in which case you can re-enable them by installing each at a go, or permanently remove them.

Here’s how to disable the extensions:

  • Open Chrome (non-incognito)
  • In the address bar, type chrome://extensions and press enter
  • Disable your privacy extension from the list of extensions
  • With the extension tab still open, open a new tab and log in to your Facebook account
  • Select Allow or Block from the popup message displayed on the upper left side of your screen
  • Refresh the website(s) and check if autofill is working again
  • Go back to the extensions tab
  • Enable the extensions one by one

Did any of these solutions help? Let us know by leaving a comment in the section below.

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