If you just received the ‘Your computer has been blocked’ red screen while navigating towards a certain web page, or when opening your web browser, this means that a scammer is displaying fake alerts in order to intimidate you.
The goal, of course, is to make you call the number that’s displayed on the screen or convince you to purchase a ‘dedicated’ program that can further protect your identity, data and online profile.
Well, as already outlined, this is a scam, a deceptive alert that’s not related to Microsoft or any other OEM. The ‘Your computer has been blocked’ message is usually accompanied by a red screen which disables the web browser UI. So, you might think that everything was indeed blocked and that your computer and your info are in risk.
When you receive this fake red screen, it’s important to stay calm. Don’t download anything and don’t follow the instructions listed on that page. It should be clear for you, that most likely, your computer is not infected.
However, depending on what you choose to do next, you might end up experiencing problems more complicated. So, here is what you need to do for smartly handling this situation.
Your computer has been locked, call this number
- Close the web browser
- Enter Safe Mode and perform a full system scan
- Install and run an additional antimalware program
1. Try to close the web browser
Usually, if your Windows 10 system is not infected, you can solve the red screen scam easily, by closing the browser – just click on the ‘x’ icon. Afterwards, restart the web browser app and if everything works normally, you are safe. Of course, try to avoid the page that showed you the ‘Your computer has been blocked’ alert as from there you might get malware or other harmful software.
End any processes that might be related with the webpage or the app that initially caused the ‘Your computer has been blocked’ red screen alert.
If the browser re-opens the same red screen page, then you have to enter Task Manager and end any related processes from there – the same must be applied if you cannot close the web page by clicking on the ‘x’ icon. So, press Ctrl+Alt+Del keyboard hotkeys and reach Task Manager.
Switch to Processes tab and end any process that might be related with your browser or with a strange app or program that might represent a risk for your computer. Hopefully, in the end you will be able to use your web browsing engine without experiencing further problems.
In case you want to be secure while surfing the internet, you will need to get a full-dedicated tool to secure your network. Install now Cyberghost VPN and secure yourself. It protects your PC from attacks while browsing, masks your IP address and blocks all unwanted access.
2. Enter Safe Mode and perform a full system scan
Even after successfully closing the web browser, you still have to scan your Windows 10 system in order to be 100% sure that you haven’t got any malicious codes from that fake red screen page. The best way to do this is by running an in-depth antivirus scan:
- Enter your computer into safe mode – in safe mode all third party apps and processes are disabled by default.
- For reaching safe mode: press the Win+R keyboard hotkeys and in the Run box enter ‘msconfig’; then from System Configuration switch to Boot tab and under Boot options check Safe Boot; when done, save your changes and reboot your computer.
- Now, once safe mode is reached you can run a dedicated scan by running your favorite antivirus program – I recommend you to use a specific software and not the built-in Windows Defender platform.
- If the antivirus system finds any infected files, make sure you remove them from your computer.
- In the end, reboot your computer into Windows mode.
3. Install and run an additional antimalware program
We also recommend you to install and run an antimalware program. You should do so even after applying the previous section of this guide as sometimes regular antivirus programs cannot detect certain malware packages. So, in that respect you can choose to use Malwarebytes – you can download the antimalware program from here. Once more, choose to perform a full system scan in order to make sure that everything is safe and secured.
The ‘Your computer has been blocked’ red screen alert isn’t displayed by Microsoft. This is a scam, a fake notification that tries to trick you into buying certain programs or into downloading malicious files.
Thus, for avoiding such unpleasant situations, you should always use a dedicated security solution. You can rely on Windows Defender, but if you want a more complex antivirus tool, then we recommend you to install a third party antivirus solution that includes online protection features. Also, navigate only to webpages that you can trust and don’t download any files that look suspicious.
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