Ticketmaster Error Code 0011: 2 Ways to Fix It

Easily get past this error so you can score those concert tickets

by Cesar Cadenas
Cesar Cadenas
Cesar Cadenas
Cesar has been writing for and about technology going on for 6 years when he first started writing tech articles for his university paper. Since then, his passion... read more
Fact checked by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Some people have reported Error Code 0011 on Ticketmaster stopping them from purchasing tickets.
  • There may be a problem going on with Ticketmaster's server, or your browser cache is full.
  • If it's the latter, it's recommended you clear out the browser in order to move forward.
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Imagine yourself seeing that a concert is coming up for one of your favorite musicians. You go to Ticketmaster to buy a ticket only to be greeted with a website error that Error Code 0011.

This code means that you’re unable to purchase event tickets. For whatever reason, Ticketmaster is preventing you from buying tickets. Don’t worry; although frustrating, there are several solutions to this.

What causes Ticketmaster or any website to deny service?

Website problems have two sides to them: the server side, which is Ticketmaster in this case, and the client side, which is you. Service denial can come from either side:

  • There could be problems with the server: In this instance, you can’t do anything about this. It’s out of your hands. The only thing you can do is wait until Ticketmaster fixes the problem.
  • Your browser extensions are interfering: There are reports that some browser extensions, like those found on Chrome and Firefox, can clash with Ticketmaster.
  • Your VPN is also interfering: Similar to browser extensions, Ticketmaster may detect that you’re using a VPN and may prevent you from moving forward.
  • The browser’s cache is full: Browser caches can be pretty helpful in loading previously visited websites fast, but holding all that outdated info can limit the user experience.

How can I solve Error Code 0011?

Fixing Error Code 0011 isn’t too difficult, but it can be rather time-consuming. Here’s what you could try first:

  • Just wait for Ticketmaster to sort things out. We recommend going to a website like DownDetector to check if Ticketmaster is going through a period of downtime.
  • Remove or disable your browser extensions. As stated some do clash with Ticketmaster, so getting rid of them may be the fix you’re looking for.
  • Use your browser’s Incognito Mode or its equivalent if you don’t want to remove any browser extension. It basically does the same thing.
  • Turn off your VPN. This is in a similar vein to disabling browser extensions.
  • Ticketmaster itself also recommends that you don’t use public Wi-Fi when purchasing tickets using multiple devices to purchase them at the same time.
  • If all else fails, contact Ticketmaster support and see if a service agent can help you with your problem.

1. Clear out browser data

1.1 Clear out browser data on Chrome

  1. On Google Chrome, click the three dots in the upper right corner then hover over More tools.
  2. Select Clear browsing data in the new drop-down menu.
  3. Click the boxes next to Cookies and other site data and Cached images and files.
  4. Now select the Clear data button.

1.2 Clear out browser data on Firefox

  1. On Firefox, click the three lines in the upper right corner and select Settings.
  2. In the Settings menu, click the Privacy & Security tab on the left side.
  3. Scroll down to Cookies and Site Data, then select Clear Data.
  4. Click the boxes next to Cookies and Site Data as well as Cached Web Content.
  5. Select the Clear button and wait for Firefox to finish the process.
  6. If a window appears telling you that clearing all that data may sign you out of websites, select Clear now.

1.3 Clear out browser data on Microsoft Edge

  1. On Microsoft Edge, click the three dots in the upper right corner and select Settings.
  2. Select the Privacy, search, and services tab, then scroll down to Clear browsing data.
  3. Click the Choose what to clear button.
  4. Check off the boxes next to Cookies and other site data as well as Cached images and files.
  5. Click the Clear now button.

It’s possible to clear out the cache on other browsers. The ones shown in the previous three solutions are the most popular browsers on the internet.

2. Disable proxy

  1. Bring up Internet Options in the Windows Search bar.
  2. In the Internet Properties window, go to the Connections tab and click LAN settings.
  3. Uncheck the box next to Use a proxy server for your LAN. Select OK to finish up.

Expert tip:


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We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
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For other Ticketmaster problems, there isn’t anything that clearing out browser data can’t fix; although we also recommend downloading the latest update.

There are other browser-specific problems you should know about like Chrome showing 100 percent disk usage. This may be because of a problematic browser extension or a corrupt history file.

You should also learn about the Download Failed Network error that happens on Firefox. This problem typically happens because of an overzealous antivirus app interrupting.

We recommend disabling said antivirus software as well as any other security app temporarily to get around this error.

Feel free to comment below if you have any questions on other web browsers. Also, leave comments about guides you want or information on other Windows 11 apps.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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