Fix: Error Code 0xd0000225 [Login PIN Not Available]

Give a try to these tested solutions right away

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Many Windows 11 users encounter this error when logging in to their PC: Something went wrong, and your PIN isn't available.
  • According to Microsoft, the problem is because of changes in the Windows security settings which might be due to update errors and malware infection.
  • You can fix this error by renaming your system NGC folder from Safe Mode and resetting your PC to default settings.
error code 0xd0000225

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The error code 0xd0000225 is a login screen issue on Windows 11 that’s as frustrating as annoying. Sometimes, it can repeat itself up to three times a week.

Although Windows recommends restarting your computer, that’s a temporary fix that doesn’t even work for many users. Even when it does, it takes only a few days for the problem to reoccur.

What causes the error 0xd0000225 on Windows 11?

Some of the reasons you are seeing the error code 0xd0000225 on Windows 11 include:

Whatever the cause of the problem, you can use the methods explained below to fix it.

How can I fix error 0xd0000225 on Windows 11? 

When troubleshooting the 0xd0000225 error, you should start with the basics. They could be all you need to resolve the error:

  • If the problem repeatedly occurs on your computer, your first line of action is to upgrade Windows to the latest version.
  • If there’s any app you’ve recently installed, try uninstalling the app and check if the problem no longer appears. 
  • Use Windows Defender Firewall to run virus and threat protection on your PC.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
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Should the problem persist after doing all the above, you need to try out these major solutions that have worked for many users.

1. Rename the NGC folder using Command Prompt

  1. Hold the Shift key on your keyboard and restart your computer to boot the system into Safe Mode.
  2. Once the Advanced Startup menu appears, select Troubleshoot.
    Advanced boot options
  3. Next, click on the Advanced options.
    Adcanced troubleshooting options
  4. Go to Command Prompt under Advanced options.
    Command prompt
  5. Paste in the following command and hit Enter on your keyboard to take ownership of the NGC folder: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESETOwn folder command
  6. Wait for the process to complete.
  7. Next, run the following command and hit Enter on your keyboard to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc.oldRename command
  8. Once the process is complete, return to the first screen and click on Continue to proceed with the normal boot.
    Continue to normal boot
  9. Now sign in with your password and proceed to configure your PIN again.

2. Remove and re-add your login PIN

  1. Press Windows + I on your keyboard to open Settings. Go to Accounts on the left pane and scroll down to select Sign-in options.
    Sign in settings
  2. Click to expand the PIN (Windows Hello) tile and select Remove from the resulting options. Click on Remove again on the next dialogue to proceed.
    Remove pin
  3. Enter your device password and click on the OK button to confirm the removal.
    Confirm PIN removal
  4. Next, go back to expand the PIN (Windows Hello) tile and click on the Set up button.
    set up new PIN
  5. Input your device password and click the OK button to proceed.
    input device password
  6. Input your new PIN and click the OK button to save it.
    set up new pin
  7. Restart or lock your PC and sign in with your PIN to check if there’s no more issue.

This guide can help if you can’t remove PIN on Windows 11.

3. Reset your PC to default settings in Safe Mode

  1. On the Windows sign-in screen, press and hold the Shift key while you restart your computer to boot the system into Safe Mode.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot.
    troubleshoot safe mode
  3. Next, click on Reset this PC.
    Reset this PC
  4. Select Keep my files to proceed.Keep my file
  5. On the next screen, choose Cloud download and click on Next.
  6. Wait for the process to complete. Now you can set up another sign-in PIN without any issue.

For more information on other ways to restore your Windows 11 PC to default settings, check out our guide.

You might also come across error code 0x80070035 in Windows 11. We’ve got the solutions to fix it right away too.

We also have a detailed guide on solving other login issues1. You can learn what to do if you can’t log in on Windows 11.

Do you know any other methods that solve the problem? Share them with us in the comments section below.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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