Some users have posted on forums about an HSS DNS Leak error message that blocks their internet connections. The full error reads Contact your network administrator the Windows Defender Firewall rule HSS DNS leak is blocking your internet connection. Thus, users can’t connect to the internet when that error arises.
Follow the steps below to resolve the problem.
How do I stop the Firewall from blocking my Internet connection?
1. Uncheck HSS DNS Leak Rule’s Firewall Permission
- Users have confirmed that unchecking HSS DNS Leak’s Private and Public check boxes can fix the Windows Defender Firewall rule error. To do so, click the Type here to search button on Win 10’s taskbar to open the search utility.
- Enter ‘Windows Defender Firewall’ as the search keyword.
- Click Windows Defender Firewall to open that Control Panel applet.
- Then click Allow an app or feature through Windows Defender Firewall to open the setting shown below.
- Press the Change settings button.
- Deselect the Private and Public check boxes for HSS DSS leak rule.
- Click the OK button.
2. Turn Off the Windows Defender Firewall
- Alternatively, users can turn off Windows Defender Firewall to fix its HSS leak rule blocking the connection. Open the search utility again with the Windows key + S.
- Input the keyword ‘Windows firewall’ in the search box, and click Windows Defender Firewall to open that Control Panel applet.
- Click Turn Windows Defender Firewall on or off to open the WDF options shown directly below.
- Select the Turn off Windows Defender Firewall radio buttons there.
- Select the OK option.
3. Reinstall Hotspot Shield
- HSS is the Hotspot Shield VPN software, and users have said they’ve fixed the “Windows Defender Firewall rule” error by reinstalling Hotspot Shield. To do that, launch Run by pressing the Windows key + R keyboard shortcut.
- Input ‘appwiz.cpl’ in the Open box and click OK to open the Windows uninstaller.
- Select the Hotspot Shield software, and then select the Uninstall option.
- Click Yes to provide further confirmation to uninstall the software.
- Restart Windows after uninstalling Hotspot.
- Click Get Hotspot Shield on the software’s homepage to reinstall the latest version of the software.
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