Windows 10 black screen without cursor [FIX]

Elsie Otachi By: Elsie Otachi
7 minute read
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Home » Fix » Windows 10 black screen without cursor [FIX]

Many users reached to us with reports about the black screen error on Windows 10, particularly with the cursor missing. We have a few solutions to offer to you, people in need.

Whenever something goes wrong on your computer, you may either get a blank or black screen.

The black screen could be in either of the following instances:

  • Before and/or after signing in to Windows 10
  • Black screen with spinning dots
  • During set up
  • During an upgrade

Each of these instances has its own troubleshooting and ways to resolve them, but if you get a black screen without a cursor on Windows 10, there’s more than meets the eye.

The main causes are usually drivers that are either outdated or corrupted, output to unexpected ports, and sometimes issues with the Lock Screen app. We recommend you to update your drivers automatically using this driver updater tool (100% safe and tested by us). Thus, you will prevent file loss and even permanent damage to your computer.

Here are some solutions to help you fix the Windows 10 black screen without cursor issue.

How to fix black screen without cursor on Windows 10

  1. Restart your computer
  2. Try to connect different video outputs to your computer
  3. Boot in Safe Mode with Networking
  4. Perform Automatic Repair
  5. Reset your PC

Solution 1: Restart your computer

This is usually the first line of action whenever you encounter a problem with your computer. Unplug all external devices then restart your computer and see whether you can get to the desktop screen.


Solution 2: Try to connect different video outputs to your computer

You can try different video output combinations such as these ones below and see if you can get your desktop screen with a mouse cursor because sometimes a change in driver can cause your video to be sent.

  • Connect to a different adapter from integrated graphics to a discrete card, or vice versa
  • Connect to a different output from HDMI to DVI, DisplayPort to VGA, or any other combination

ALSO READ: How to Fix HDMI Output Problems in Windows 10


Solution 3: Boot in Safe Mode with Networking

Safe Mode with Networking starts Windows in safe mode, including the network drivers and services you need to access the internet or other computers on the same network.

Follow these steps to boot into safe mode with networking:

  1. Restart your computer
  2. When the sign-in screen is displayed, hold down SHIFT key while you select Power then Restart
  3. After the computer restarts to Choose an option screen, select Troubleshoot
  4. Click Advanced options
  5. Click Startup Settings
  6. Click Restart
  7. Once it restarts, you will see a list of options. select 5 or F5 for Safe Mode with Networkingadd safe mode boot menu windows 10

Once you’re in safe mode, you can perform the following to try and resolve the Windows 10 black screen without cursor issue:

  1. Run a System File Checker (SFC) scan
  2. Run the DISM tool

How to run an SFC scan

A System File Checker scan checks all protected system files, and then replaces the incorrect versions, with the genuine, correct Microsoft versions.

Here’s how to do this:

  1. Click Start
  2. Go to the search field box and type CMD
  3. Select Command Prompt
  4. Right click and select Run as Administrator
  5. Type sfc/scannow
  6. Press Enter
  7. Restart your computer

How to run the DISM tool

If you still get the Windows 10 black screen without cursor, run the DISM tool, or Deployment Image Servicing and Management tool.

The DISM tool helps fix Windows corruption errors when Windows Updates and service packs fail to install due to corruption errors, like if you have a damaged system file.

Here’s how to run the DISM command on your PC to check if it helps:

  1. Click Start
  2. In the search field box, type CMD
  3. Click Command Prompt in the search results list
  4. Type Dism /Online /Cleanup-Image /RestoreHealth

Once the repair is complete, reboot your computer and check if the issue persists.

If Safe Mode is stable, then the issue is most likely with drivers, but your computer could also need disinfection or system file repair as most upgrade problems in Windows 10 are corruption issues passed from previous operating systems.

In this case, while still in Safe Mode, do the following:

  1. Click Start
  2. Go to the search box and type Update to check for and speed up critical updates taking time to install
  3. Right click Start button
  4. Select Device Manager
  5. Import any missing or drivers with errors from the computer or manufacturer’s website

Also still in Safe mode, download, install, and decline trial version of Malwarebytes and adware cleaners, then update and run full scans. Make sure you uninstall bloatware antivirus programs and enable built-in Windows Defender to test your PC’s performance.

Once the above are sorted, do the following:

  1. Right click Task bar
  2. Select Task Manager
  3. On Startup tab, disable everything until your install is stabilized
  4. Restore only what you need including Windows

Do the following to exit Safe Mode:

  1. Right click Start button
  2. Select Run
  3. Type msconfigmsconfig
  4. A pop up will open
  5. Go to the Boot tab
  6. Deselect or uncheck Safe Boot option box
  7. Restart your computer

 

Check if you still get Windows 10 black screen without cursor, or it is gone. If it persists, try the next solution.


Solution 4: Perform Automatic Repair

In order to do this, you need to download Windows 10 ISO then create a Media Creation tool, which you can do from another computer.

Once you have the installation media, follow the steps below:

  1. Insert the Windows Installation disk or USB drive then restart your computer. You will see a message requesting you to Press any key to boot from DVD.
  2. Press any key to boot from DVD
  3. Once you see the Install Windows page displayed, click Repair your computer to start Windows Recovery Environment (WinRE)
  4. In WinRE, go to Choose an option screen
  5. Click Troubleshoot
  6. Click Advanced Options
  7. Click Automatic Repair

Note: If you don’t see the Press any key to boot from DVD message, you need to change the boot order in your BIOS settings to start from disk or USB.

Be careful when changing BIOS settings as the BIOS interface is designed for advanced computer users because you may change a setting that may prevent your computer from booting properly.

You should only update BIOS when necessary like when solving a compatibility problem. It can be complicated, and render your computer inoperable in case of any errors.

Follow the steps below exactly as they are to change boot order then perform a repair:

  1. In the restart process, check for any instructions on how to interrupt normal startup
  2. Enter the BIOS Setup Utility. Most computers use F2, F10, ESC or DELETE key to begin this setup
  3. Find a tab in BIOS set up utility labeled Boot Order, Boot Options, or Boot
  4. Use the arrow keys to go to Boot Order
  5. Press Enter
  6. Locate the removable device (CD, DVD, or USB flash drive) in the Boot list
  7. Use arrow keys to move the drive upwards to appear as the first in Boot list
  8. Press Enter
  9. Your boot order sequence has now been changed to boot from DVD, CD, or USB flash drive
  10. Press F10 to save changes and exit BIOS Setup Utility
  11. Click Yes in the confirmation windows
  12. Your computer will restart normally
  13. Let the scan proceed for a few minutes to remove any malware infecting your computer
  14. Select your preferred language, currency, time, keyboard or other input method
  15. Click Next
  16. Click Repair your computer
  17. Choose the operating system you want to repair (in this case Windows 10)
  18. Click Next
  19. On Choose an option screen, select Troubleshoot
  20. Select Advanced Options
  21. Click System Restore or Startup Repair

Once the repair is complete, check whether the Windows 10 black screen without cursor issue goes away, otherwise try the next solution.


Solution 5: Reset your PC

If an Automatic repair didn’t fix the Windows 10 black screen without cursor issue, try to reset your computer by selecting Reset this PC with Keep my files.

Performing a reset allows you to choose which files you want to keep, or remove, and then reinstalls Windows.

Here’s how to do this:

  1. Click Start
  2. Click Settings
  3. Click Update & Securityupdate & security
  4. Click Recovery on the left pane
  5. Click Reset this PCreset this pc
  6. Click Get started
  7. Select Keep my files option

 

 

 

 

Note: all your personal files will be deleted and settings reset. Any apps you installed will be removed, and only pre-installed apps that came with your PC will be reinstalled.

Did any of these solutions help fix the Windows 10 black screen without cursor issue on your computer? Let us know in the comments section below.

Editor’s Note: This post was originally published in November 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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