Fix: Dropbox keeps closing in Windows 10

By: Madeleine Dean
4 minute read

Millions of users rely on Dropbox to store, access and share their documents. This cloud storage service allows users to create a dedicated folder on their computers, which will then be synchronized so that they can access the same content irrespective of the device they use.

Dropbox is a complex service, and sometimes it’s affected by various technical issues. One of the most frequent bugs causes Dropbox to immediately close when users launch it. The Dropbox folder disappears from the screen, preventing files from syncing.

If you’re experiencing Dropbox crashes, follow the steps listed below to solve this problem. But before that, here are some more potential issues:

  • Dropbox keeps crashing – If Dropbox crashes, it’ll usually give you an error message. So, use that message to determine how to resolve the problem.
  • Dropbox keeps indexing – It’s also common for Dropbox to get stuck indexing. If that’s what bothers you, apply the solutions from this article.
  • Dropbox not connecting – If you have problems connecting Dropbox to the internet, make sure everything’s alright with your internet connection. If everything’s fine, move on to the solutions listed below.
  • Dropbox not syncing – The same applies to sync problems with Dropbox.

Dropbox app closes as soon as it opens

Table of contents: 

  1. Uninstall and then reinstall Dropbox
  2. Update the Windows OS
  3. Install Dropbox from the Administrator account
  4. Try installing Dropbox from the Windows Store
  5. Check your firewall and add Dropbox to the exception list
  6. Disable your antivirus
  7. Run the App Troubleshooter
  8. Uninstall the latest update

Fix: Dropbox keeps closing in Windows 10

Solution 1 – Uninstall and then reinstall Dropbox

  1. Go to Programs and Features > Select Dropbox
  2. Click Uninstall > restart your computer
  3. Delete the Dropbox metadata folder:
    1. Open a Windows File Explorer
    2. Type %LOCALAPPDATA% into the address bar
    3. Delete the folder “Dropbox” from the results
    4. If you cannot find a Dropbox folder inside %LOCALAPPDATA%, go to %APPDATA% instead, and delete the Dropbox folder there.
  4. Go to Dropbox’s website to install the app again.
  5. Apply any Selective Sync settings valid prior to the reinstall > wait until Dropbox reindexes your files.

Solution 2 – Update the Windows OS

Although the current state of your operating system probably has nothing to do with Dropbox, you never know with Windows updates. So, before proceeding to other solutions, make sure your operating system is up to date. Not just because of Dropbox, but keeping Windows up to date is highly recommended for security and compatibility reasons.

Solution 3 – Install Dropbox from the Administrator account

Make sure that the Windows account you install Dropbox on is an administrator account. Some users also report that after they add a password to their Windows account, Dropbox stops crashing. Apparently, the Dropbox crashes can also be caused by permission issues.

Solution 4 – Try installing Dropbox from the Windows Store

You probably prefer the regular, win32 version of Dropbox, but there’s also a UWP version, and it’s quite good. Additionally, UWP apps (should) work better in Windows 10, so you really have nothing to lose.

Just head over to the Microsoft Store, download and install the UWP version of Dropbox, and see if you have more luck with this app.

Solution 5 – Check your firewall and add Dropbox to the exception list

Since Dropbox is not a first-party program, there’s a chance Windows Firewall will block it. If that’s the case, you don’t really need to fully disable the Firewall to make Dropbox working. You can just add it to the exceptions list. Here’s how:

  1. Go to Search, type firewall, and open Windows Defender Firewall. 
  2. Go to Allow an app or feature through Windows Defender Firewall. 
  3. Scroll down through the list of apps, and find Dropbox.
  4. Make sure to check both Private and Public.
  5. Save the changes and restart your computer.

Solution 6 – Disable your antivirus/Add Dropbox to the exception list

The same thing applies to your antivirus solution. If Dropbox still keeps closing, maybe your antivirus simply blocks it. To prevent that, go to your antivirus’ settings, and add Dropbox to the list of exceptions.

Solution 7 – Run the App Troubleshooter

If you’re having problems with the UWP version of the app, you should run the built-in app troubleshooter to potentially resolve the problems. Here’s how to run Windows 10’s App Troubleshooter:

  1. Go to Settings.
  2. Navigate to Updates & Security > Troubleshoot.
  3. Click Windows Store Apps and choose Run the troubleshooter.
  4. Wait for the troubleshooter to finish the process.
  5. Restart your PC.

Solution 8 – Uninstall the latest update

As we said above, you never know with Windows updates. So, it’s also possible for a Windows update to disrupt your system, and break some apps or programs. If installing the latest updates didn’t get the job done (or even made the problem worse), let’s flip the philosophy and uninstall the latest Windows update. Here’s how:

  1. Go to Settings > Updates & Security > Windows Update
  2. Go to Update history > Uninstall updates.
  3. Now, find the latest update installed on your computer (you can sort updates by date), right-click it, and go to Uninstall
  4. Restart your computer

These eight solutions should help you to fix Dropbox’s annoying crashes. If you’ve come across other workarounds to fix this problem, list the troubleshooting steps in the comment section below.

Editor’s Note: This post was originally published in December 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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