Fix: Fingerprint reader not working after Sleep in Windows 10

7 minute read

One of the best ways to protect your Windows 10 device from unauthorized access is to use a password, or better yet – a fingerprint. Unfortunately, few users have reported that fingerprint reader is not working after Windows 10 wakes up from sleep, so let’s fix that.

This issue is particularly common on the following manufacturers’ devices:

  • HP
  • Lenovo
  • Asus
  • Dell

Fingerprint reader doesn’t work after sleep in Windows 10

Table of contents:

  1. Check power management settings
  2. Disable and enable Credential Manager service
  3. Download latest drivers for your fingerprint reader
  4. Disable and enable your fingerprint reader
  5. Lock your device manually
  6. Use Windows Key + L shortcut on lock screen
  7. Switch to local account / create a new account
  8. Prevent your PC from turning off USB devices
  9. Uninstall fingerprint software
  10. Remove and recreate your PIN
  11. Update your BIOS

Fix – Windows 10 fingerprint reader not working after sleep

Solution 1 – Check power management settings

If your fingerprint reader isn’t working after you wake up Windows 10 from Sleep Mode, you might want to check its power management settings. To do that, follow these steps:

  1. Press Windows Key + X and choose Device Manager from the list.
    device-manager
  2. When Device Manager opens, locate your fingerprint reader. It should be located in Biometric Devices section.
  3. Right click your fingerprint reader and choose Properties.
    properties-driver
  4. Navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power.
    allow-computer-to-turn-off-this-device
  5. Click OK to save changes.

Solution 2 – Disable and enable Credential Manager service

Sometimes problems with fingerprint reader can be fixed if you restart certain services. Users have reported that they have managed to fix this issue by disabling and enabling Credential Manager service, and you can do that as well, if you follow these steps:

  1. Press Windows Key + R to open Run dialog. Type services.msc and click OK or press Enter.
    run-services
  2. When Services window opens, locate Credential Manager service and double click it.
    services-credential-manager
  3. Credential Manager Properties window will open. Go to Service status section and click on Stop.
    credential-manager-properties
  4. After you’ve stopped the service, click on Start to restart the service.
  5. Click Apply and OK to save changes.

Solution 3 – Download latest drivers for your fingerprint reader

If fingerprint reader isn’t working after you wake up your computer from sleep, maybe it’s time to perform a driver update. To do that, go to the your laptop manufacturer’s website and download the latest drivers.

Some users are suggesting that you should remove previously installed drivers before you update them, and you can do that by following these steps:

  1. Open Device Manager.
  2. Locate your fingerprint reader and right click it.
  3. Choose Uninstall from the menu. If available, click on Remove driver software for this device.
    uninstall-driver

You might also want to remove your fingerprint reader software if you’re installing a newer version. Speaking of software, few users have confirmed that reinstalling fingerprint software has fixed this issue for them.

Update drivers automatically

If you don’t want the hassle of searching for drivers on your own, you can use a tool that will do this for you automatically. Of course, as you’re not able to connect to the internet at the moment, this tool won’t be useful. However, once you get online, it will help you to keep all your drivers up to date, so you won’t be in this situation anymore.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.

Here is a quick guide on how to use it:

  1. Download and install TweakBit Driver Updaterdriver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
    scanning proccess of Tweakbit driver updater
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
    Automatically Update complete
    Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Solution 4 – Disable and enable your fingerprint reader

Certain problems with fingerprint reader can be fixed simply by disabling it and enabling it back again. To do that, follow these steps:

  1. Open Device Manager.
  2. Locate Biometric Devices section and expand it.
  3. Find your fingerprint reader, right click it, and choose Disable from the menu.
    device-manager-disable
  4. Right click the fingerprint reader again, but this time choose Enable.

Solution 5 – Lock your device manually

This is a simple workaround if your fingerprint reader isn’t working after sleep mode. In order to avoid any problems with fingerprint reader, just lock your laptop (by pressing Windows Key + L on your keyboard) before you close the lid. Few users have reported that this method is working for them, so you might want to try it.

Solution 6 – Use Windows Key + L shortcut on lock screen

If your fingerprint reader doesn’t work, you might want to try using Windows Key + L shortcut. Users have reported that using Windows Key + L shortcut on lock screen fixes the problem with the fingerprint reader. However, we have to mention that you’ll have to use this shortcut every time you put your computer to sleep. This might not be the most practical solution, but users are reporting that it works.

Solution 7 – Switch to local account / create a new account

Some users reported that switching to a local account resolves this issue. And that’s exactly what we’re going to try now.

Here’s how to switch from your regular Microsoft account to a local account in Windows 10:

  1. Go to Settings and click on Account icon.
  2. In your account click Sign in with a local account instead.
  3. You’ll be asked to enter current password. Now click on Next.
  4. Set your user name, password for you local account. After doing that, click on Next.
  5. Now click on Sign out and finish.

Solution 8 – Prevent your PC from turning off USB devices

There’s a chance your computer is set to automatically disable USB devices. If that’s the case, we’ll have to change that. Here’s how:

  1. Open Device Manager.
  2. Go to Universal Serial Bus controllers section and double click USB Root Hub.
  3. Navigate to the Power Management tab. Now uncheck Allow the computer to turn off this device to save power. Click on OK to save changes.
  4. Repeat these steps for all USB Root Hub devices that you have on your PC.

Solution 9 – Uninstall fingerprint software

Reinstallation is a good old solution for just about any problem. And we’re going to give it a try. Uninstall your fingerprint software by following these solutions:

  1. Open the Settings app. You can do that quickly by using Windows Key + I shortcut.
  2. Settings app will now appear. Navigate to the Apps section.
  3. Locate the fingerprint reader software on the list and select it. Now click the Uninstall button.
  4. Follow the instructions on the screen to complete the uninstallation process.

Solution 10 – Remove and recreate your PIN

Here’s how to remove and recreate PIN in Windows 10:

  1. Open the Settings app and navigate to Accounts section.
  2. Select Sign-in options from the menu on the left. In the right pane go to Windows Hello section and click on Remove button under Fingerprint.

After removing fingerprints, you need to remove your fingerprint driver. Now you need to download and install the latest driver for your fingerprint reader. Lastly, you need to register two new fingerprints. To do that, follow these steps:

  1. Go to Settings app > Accounts > Sign-in options.
  2. Make sure that you have a PIN set up. If not, set up your PIN now.
  3. Go to Windows Hello section in the right pane and click on Set up button.
  4. Follow the instructions on the screen to set up your fingerprint.
  5. After adding a fingerprint, go to Windows Hello section and click on Add another button.
  6. Follow the instructions on the screen to add another fingerprint.

Solution 11 – Update your BIOS

And finally, if none of the solutions above resolved the problem, one final thing you can try is updating BIOS. But remember, this should be your last resort, because updating BIOS is a risky business, and one wrong step can basically render your computer unusable. If you want to find out more about updating BIOS, check out our explainer article. But still, if you’re not sure in what you’re doing, ask a professional for help.

Although fingerprint reader provides the best security for your Windows 10 device, some problems, such as this one, can occur. If you have any problems with fingerprint reader and sleep mode, feel free to try some of our solutions.

Editor’s Note: This post was originally published in March 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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