• When your printer displays the HP error code 49.4c02, it's usually caused by a print job. The first step is to delete any jobs in the print queue. Learn how to do that in the guide below.
  • Another solution is to disable the Advanced Printing Features, and, strangely enough, check whether you’re using the Franklin Gothic Book font. Yes, using this font can be the one to produce this issue.
  • Whatever the printer error you face, we know it's not a very pretty moment, to say the least. However, you will find all solutions in the printer errors section.
  • Our Peripherals troubleshooting Hub is full of interesting articles and guides that might help you with all your devices.
how to fix error 49.4c02 on your HP printer

If you’re working from home or at the office, and encounter the 49.4c02 HP error code on your printer, we have some solutions on how to fix it.

Nothing can be more frustrating than when you’re just about done with your work on your computer, then you send it for printing and it won’t work.

When your printer displays the HP error code 49.4c02, it’s usually caused by a print job. Here are some steps you can take to fix the issue.

How can I solve HP printer error 49.4c02?

  1. Delete any jobs in the print queue
  2. Print a test page
  3. Disable Advance Printing Features
  4. Check whether you’re using the Franklin Gothic Book font
  5. Flash and update the firmware
  6. Contact your printer’s manufacturer

1. Delete any jobs in the print queue

You can do this by opening your printer device, usually, a little printer icon is found on the bottom right-hand corner of your computer. Right-click to open the print queue. Once the list opens up, delete all jobs.

2. Print a test page

Power off the printer, then disconnect the cable that plugs to your computer and power it back on. If your HP printer switches to a ready state when the cable is disconnected, print a test page.

If the test page prints, then the cause of the error is most likely one of the print jobs on the print queue.

If these steps don’t fix the chop, here are some solutions to help you fix the HP error code 49.4c02.

3. Disable Advance Printing Features

To execute this, follow these steps:

  1. Go to Windows Logo printers
  2. Choose the printer queue
  3. Left click and choose Printing preference
  4. Choose Advance option
  5. Under Document option, choose Advance Printing Features
  6. Change it to Disabled

Try printing again using a test page. If this doesn’t help, try the next solution.

4. Check whether you’re using the Franklin Gothic Book font

Sometimes the HP error code 49.4c02 can be as a result of printing a document with the Franklin Gothic Book font, especially on the HP MFP Series, causing it to display the error.

In this case, do the following:

  • For PCL 5e and PCL6 drivers, enable the ‘Send True Type as Bitmaps’ setting under the Advanced tab of either of the two drivers. This will allow the document to print without the HP error code 49.4c02.
  • For PS driver, set the True Type Font Download option to Bitmap. This allows the document to print without the HP error code 49.4c02. Go to the Advanced tab under PostScript Options to do this.

You can also install the font on the printer’s hard drive using the Web JetAdmin plugin known as Device Storage Manager. This allows the font or document to print without using the Bitmap settings as mentioned in the above two drivers.

5. Flash and update the firmware

Follow the steps below to flash your printer’s firmware when connected to your computer with a parallel cable:

  • Turn on your printer
  • Check whether Ready is displayed on the LCD
  • Print a test page
  • Check the firmware revision of your printer then do the following:
  1. Press Select button
  2. Press Down button to highlight Information menu
  3. Press Select
  4. Press Down to display Print Configuration on the LCD
  5. Press Select to print the test page

The firmware date and revision will be listed on the test page under Printer Information.

  1. Click Start
  2. Select Run
  3. In the Open box, type CMD or COMMAND
  4. Click Ok
  5. Go to the directory where the firmware is saved, for example, C:FIRMWARE, then type the path on the command window
  6. Press Enter
  7. Type copy /B *.RFU LPT1 on the command window prompt
  8. Press Enter to copy the firmware file to your printer and upgrade the firmware
  9. If successful, the LCD should display Receiving Upgrade

Note: there should be no interruptions during the upgrade process as this may damage the printer severely.

  1. Once the upgrade is complete, the LCD will display Ready.
  2. Turn off the printer then wait 15 seconds before turning it on again.
  3. Print a test page and check that the firmware revision is listed under Printer Information on the test page.

In case you encounter problems when upgrading your printer’s firmware, take the following steps for an emergency firmware update:

  1. Turn off the printer
  2. Hold down the Cancel button and turn on the printer. During this process, the memory will count up, and the Ready and Attention LEDs will remain on
  3. Release Cancel button
  4. Press and release Select button
  5. Press and release Resume You will see the message Load File and Execute on the LCD display
  6. Press and release UP Do this until the Program File to Slot 4 Flash displays on the LCD
  7. Press and release Select button
  8. Press and release Select button twice until Download File Now shows on the LCD
  9. Right-click Start on your computer
  10. Select Run
  11. In the Open box, type CMD or COMMAND
  12. Go to the directory where the firmware is saved, for example, C:FIRMWARE, then type the path on the command window
  13. Press Enter
  14. Type copy /B *.RFU LPT1 on the command window prompt
  15. Press Enter to copy the firmware file to your printer, and upgrade the firmware
  16. If successful, the LCD should display Receiving Upgrade

Note: there should be no interruptions during the upgrade process as this may damage the printer severely.

  1. Once the upgrade is complete, the LCD will display Ready.
  2. Turn off the printer then wait 15 seconds before turning it on again.
  3. Print a test page and check that the firmware revision is listed under Printer Information on the test page.

6. Contact your printer’s manufacturer

As a final resort, you can contact your printer’s manufacturer (in this case HP Support) to find out more about how to resolve the issue.

Let us know in the comments section whether these steps and solutions worked for you.

FAQ: Read more about the HP error 49.4c02

  • What does error 49.4c02 mean?

HP printer error code 49.4c02 is a common error that interrupts all the operations that are being made on the printer and requests for restart. The error, where available, appears on the screen of the printer.

  • What causes a 49.4c02 error?

The 49.4c02 error code happens because of bad communication between the printer and your computer. That can be caused by certain PDF files, the one that is trying to print or a problem with the firmware version of that printer. The printer will display the error each time it is restarted untill that specific print job is canceled from the computer.

  • How do I update my HP firmware?

Click Start and select Run. Type CMD or COMMAND and click OK. Go to the directory where the firmware is saved, for example, C:FIRMWARE, then type the path on the command window and press Enter. Type copy /B *.RFU LPT1 on the command window prompt. Press Enter to copy the firmware file to your printer and upgrade the firmware. If successful, the LCD should display Receiving Upgrade.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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