How to fix Xbox One S error code 0x80072ee7

By: Madeleine Dean
2 minute read

Microsoft launched the Xbox One S console in August 2016 as a slimmer version of the Xbox One. Redmond proudly calls the Xbox One S “the ultimate games and 4K entertainment system” and its specs back Microsoft’s words, with 4K and HDR support, a 40% slimmer body, and up to 2TB of storage.

However, this model is not immune to bugs, with various issues that affect the overall gaming experience on the Xbox One S. Perhaps one of the most frequent errors is the 0x80072ee7 error code.

Xbox One S error code 0x80072ee7

Error 80072EE7 mainly occurs when users try to open content on your Xbox One S console. In most cases, this error code appears because the Xbox One S couldn’t load the resource users tried to open. Most likely, a network connection error blocks the name of the resource from resolving to an IP address.

How to fix the Xbox One S 0x80072ee7 error

1.  Check the Xbox Live service status

If there are any alerts there, you should wait until the service is up and running. Then, try again to access content on your console.

2. Test the connection to Xbox Live

  1. Restart your network device.
  2. Test your connection to Xbox Live:
    1. Scroll left on the Home screen to open the guide > select Settings
    2. Go to All Settings > select Network
    3. Select Network settings > Test Network connection
    4. If there’s more than 5% packet loss, use the Network Connection Troubleshooter to detect and fix the root-cause of the issue.

xbox one S troubleshoot connection

There are various connection error messages that may prevent you from accessing content on your console. Simply select the error message that you see on the screen and the troubleshooter will guide you by listing the actions and checks that you need to perform.


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