How to Log In to Your eBay Account and Fix Sign-In Problems

To access My eBay from a computer or mobile browser:

1. Open eBay’s official sign-in page.
2. Enter the email address or username connected to your account.
3. Select Continue.
4. Enter your password.
5. Select Sign in.

Once you are signed in, open My eBay to manage your buying and selling activity, saved items, favorite sellers, searches, messages, and other account features.

Quick answer

To complete an eBay account login, open the official eBay sign-in page, enter your email address or username, select Continue, enter your password, and select Sign in.

Other ways to sign in to eBay

A traditional username and password are not your only options. Depending on how your account is configured, eBay may also let you sign in with:

• A linked Google account
• A linked Facebook account
• A linked Apple account
• A passkey stored on your device

Your Google, Facebook, or Apple account must already be linked to your eBay account for the corresponding sign-in option to work. eBay passkeys can use a device PIN, pattern, fingerprint, or another device-level authentication method instead of requiring you to type your eBay password.

How to access My eBay on a phone

Open the official eBay app and select the My eBay or account area. Follow the sign-in prompts using your email address, username, linked account, password, or passkey.

After signing in, My eBay provides access to features such as:

• Purchase and sales activity
• Saved and watched items
• Messages
• Account settings
• Seller tools, where applicable

Button names and menu positions can vary slightly between app versions and devices. Keeping the official app updated can help prevent avoidable compatibility and sign-in issues.

What to do when the eBay login is not working

Most login problems can be traced to incorrect credentials, stored browser information, a password issue, or the wrong sign-in method.

Problem	Recommended action
Email or username is rejected	Check spelling and try the other identifier connected to the account
Password is rejected	Turn off Caps Lock and type the password manually
Old password keeps appearing	Delete the saved entry or temporarily disable browser autofill
You recently changed your password	Manually enter the new password instead of accepting the stored version
Google, Facebook, or Apple login fails	Try your eBay email address or username unless the external account is already linked
Passkey does not work	Follow the prompt to use your username and password instead
The page repeatedly reloads	Clear eBay-related browser cookies and cache, then restart the browser
You no longer remember the password	Use eBay’s official password-reset process

eBay specifically recommends checking Caps Lock, looking for spelling errors, and manually entering recently changed credentials when a browser continues to remember old information.

How to reset an eBay password

Use only eBay’s official password-reset page. Do not provide your password or verification code to an independent website, email sender, text-message sender, or caller.

If you still know your current password but want to change it:

1. Sign in to your eBay account.
2. Open Sign in and security.
3. Find Password and select Edit.
4. Enter your current password.
5. Enter the new password.
6. Submit the change.

After changing the password, update the saved password in the eBay app and in any password manager or browser you use. eBay also recommends clearing cache and cookies when old stored credentials interfere with the new password.

Choose a safer password

Use a password that is:

• Unique to your eBay account
• Difficult to guess
• Not reused for your email, banking, or social-media accounts
• Stored in a trusted password manager when possible

A unique password limits the damage if another website experiences a security breach.

Protect your eBay account with a passkey

A passkey allows you to authenticate through your device instead of typing a traditional password. Depending on the device, authentication may use a fingerprint, face recognition, device pattern, or PIN.

You can generally manage eBay passkeys from:

Account → Sign in and security → Passkeys

If a passkey fails, eBay may prompt you to use your username and password instead. Passkey availability and behavior may differ across devices and regional eBay marketplaces.

Enable two-step verification

Two-step verification adds another identity check after your password. eBay currently supports verification through options including:

• An eBay app notification
• A code sent by text message
• A one-time code from an authenticator app

To configure it, open Sign in and security, find 2 Step Verification, and follow the on-screen instructions for your preferred method.

An authenticator app or app-based approval can be more resistant to certain phone-number attacks than relying entirely on text messages. Whichever method you choose, never disclose a one-time verification code to another person.

How to recognize a fake eBay login page

A fake login page may copy eBay’s branding and ask for your email address, password, payment information, or verification code.

Treat the page or message as suspicious when it:

• Arrives through an unexpected email or text message
• Creates artificial urgency about an account suspension
• Asks you to reply with personal or financial information
• Sends you to an unfamiliar or misspelled domain
• Requests a verification code that you did not initiate
• Claims to be from eBay but has no matching notice in your eBay Messages

eBay advises users to be suspicious of unusual requests for personal or financial information. For restriction or suspension notices, eBay recommends checking the Messages area of the account; if the supposed notice is not there, the email was not sent by eBay.

A safer habit is to close the message, independently open the official eBay website or app, and check your account there.

What to do if your eBay account may have been hacked

Possible warning signs include:

• A password, address, or contact detail you did not change
• Purchases, bids, or offers you do not recognize
• Listings you did not create
• Payment or shipping information that has been altered
• Security alerts for sign-ins you do not recognize

When you can still sign in:

1. Change your eBay password immediately.
2. Review your contact information.
3. Check saved shipping addresses and payment details.
4. Review active bids, offers, purchases, and listings.
5. Secure the email account connected to eBay with a different password.
6. Enable two-step verification or a passkey.

When you cannot sign in, use eBay’s official hacked-account or customer-service process. eBay advises affected users to change their password promptly, inspect their account information and activity, and contact support immediately when access has been lost.

How to create an eBay account

People without an account can register using an email address and password. eBay also supports account creation with Google, Facebook, or Apple in supported sign-up flows.

During registration, eBay may request contact information such as an address and telephone number. People registering to sell as a business may need to provide additional business and identity information.

Use the official registration page rather than creating credentials on a third-party website.

Frequently asked questions

Can I sign in to eBay with my email address?

Yes. eBay allows users to sign in with either the email address or username connected to the account.

Where can I find My eBay?

Sign in through the official website or app and open My eBay from the main account navigation. It contains your buying and selling activity, saved items, messages, and related account tools.

Why does eBay keep rejecting my password?

The browser may be inserting an old saved password, Caps Lock may be enabled, or the password may have been entered incorrectly. Type it manually before beginning a password reset.

Can I use Google or Apple to log in?

Yes, when the Google or Apple account has been connected to your eBay account. Facebook sign-in is also supported for linked accounts.

What should I do if my eBay passkey fails?

Follow the on-screen option to sign in with your username and password. After regaining access, review the passkey settings under Sign in and security.

How do I contact eBay when I cannot log in?

Open eBay’s official Help area and select the relevant account-access topic. The Contact eBay page directs users through the appropriate support route based on the problem.

Is this page an official eBay login page?

No. This is an independent informational guide. Never enter your eBay password or verification code into an article, directory, or third-party login form.

Sign in safely

For the safest route, independently open the official eBay website or app and select Sign in. Use your email address, username, linked account, or passkey, and enable additional account security after you regain access.