SOLVED: Internet Explorer 11 Freezes, Doesn’t Play Videos

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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Internet Explorer 11 Video playback problems Solved

There are plenty of Internet Explorer 11 related problems, and some of them include browser freezing issues, proxy and printing issues. Now, some users complain video playback problems. Here’s what they have been saying:

IE freezes won’t play videos or do anything. I have to shut it off to close it ! Help ! I have a brand new HP 500-a60 A AMD A6-5200 Accelerted Processor 8GB DDR 3 System Memory 1TB Hard Drive It has HD 84oo Graphics A Windows 8 with 8.1 Added Windows 8.1 IE 11
Firefox 29.1 I have no idea what any of it does . I wrote it down it case you needed to know . Please Help ! Thank You !

Video playback problems on Internet Explorer 11

At the moment, there hasn’t been provided an official fix by a Microsoft representative, but by the looks of it, this seems to be a problem related to the graphics card. However, here are some suggestions to fix this problem.

  1. Check IE add-ons and settings
  2. Check your graphics driver
  3. Close multiple tabs
  4. Reset or reinstall IE 11

1. Check IE add-ons and settings

I would suggest to try out is to go ahead and check whether you might be using an add-on that is causing the problem. Simply put, disable all your the add-ons and browser extensions that you may be using and check if the problem persists. If you can play videos on IE 11 after having removed your add-ons and browser extensions, try to enable the respective tools one by one in order to identify the culprit. Also, you could try and reset the Internet Explore settings, as well.

2. Check your graphics driver

update graphics drivers

Of course, it goes without saying that you need to perform the graphics drivers check, as well. Don’t forget to update your graphics drivers using Device Manager. You can also download the latest GPU updates directly from your manufacturer’s website.

3. Close multiple tabs

As we can see, the affected user has quite a machine, so there can’t be talk of low performance gear. But if you’re having too many tabs open, closing them might also be an idea, as well.

4. Reset or reinstall IE 11

If the issue persists, you can try to reset your browser. Here are the steps to follow:

  • Go to the Tools menu > Internet Options
  • Click on the Advanced tab > hit Reset > confirm your choice.

reset internet explorer

If nothing worked, you should try to completely reinstall IE 11. In this manner, you’ll install a fresh browser version which will hopefully fix this issue. Of course, if the problem persists, you can always switch to a different browser, such as Edge, Chrome, Firefox, Opera or privacy-focused browsers such as Tor or Vivaldi.


Editor’s Note: This post was originally published in July 2014 and has been since updated for freshness, and accuracy.