Fix: Microsoft Edge YouTube error on Windows 10

By: Milan Stanojevic
7 minute read

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Microsoft Edge is the latest browser from Microsoft and this browser is designed as a replacement for Internet Explorer. Even though Microsoft Edge has a lot to offer, Windows 10 users reported that Microsoft Edge is giving them an error while watching YouTube.

YouTube error in Microsoft Edge, how to fix it?

YouTube is the most popular video streaming service, but many Edge users reported various YouTube errors. Speaking of issues, here are some of the most common problems reported by users.

  • Microsoft Edge YouTube not working, black screen – Many users reported that YouTube isn’t working, and few users reported black screen while trying to play YouTube videos. This can be a problem, but you can fix it simply by enabling software rendering.
  • YouTube videos not loading in Edge – If YouTube videos aren’t loading at all in Edge, the issue might be SmartScreen feature. This is a security feature, but if it’s interfering with YouTube, be sure to disable it.
  • Microsoft Edge won’t play YouTube videos – Several users reported that Edge won’t play YouTube videos at all. If this happens, be sure to reset all advanced options in about:flags page to default.
  • Microsoft Edge YouTube an error occurred – Sometimes you might encounter this error message while trying to play YouTube videos. To fix this issue, be sure to install Media Feature Pack if you don’t have it already.
  • Microsoft Edge YouTube error not showing, no sound, no video – These are some of the common problems that can occur with YouTube and Microsoft Edge, but you should be able to fix them by using one of our solutions.

Solution 1 – Check Use software rendering option

Web browsers tend to use your graphics card to process video, but if there’s an issue with your graphics card or web browser, you might not be able to use GPU processing. In most cases, this will cause an error to appear, but you can fix problems with Edge and YouTube simply by turning on software rendering option. To do that, follow these steps:

  1. Press Windows Key + S and enter internet options. Select Internet Options from the menu.
    Microsoft Edge YouTube an error occurred
  2. When Internet Properties window opens, go to Advanced tab and check Use software rendering instead of GPU rendering option.
    Microsoft Edge YouTube error not showing
  3. Click Apply and OK to save changes.
  4. Restart your computer in order for changes to be applied.

Solution 2 – Disable SmartScreen feature

SmartScreen feature is used to scan URLs before you open them in order to protect you from malicious websites. This is a useful feature, but it can sometimes interfere with Edge and cause YouTube error to appear. To avoid this problem you just need to disable SmartScreen by following these steps:

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. Navigate to Update & Security section.
    YouTube videos not loading in Edge   Microsoft Edge YouTube error no sound
  3. Select Windows Defender from the menu on the left and click on Open Windows Defender Security Center.
    Microsoft Edge won't play YouTube videos
  4. Now navigate to App & browser control.
    Microsoft Edge YouTube an error occurred
  5. Now make sure to disable SmartScreen for Microsoft Edge. If you want, you can also disable all SmartScreen options in the same window.

After doing that SmartScreen will be disabled for Microsoft Edge, but you should be able to view YouTube videos without any issues. We have to mention that disabling SmartScreen will slightly reduce your security online, so be sure not to visit any malicious websites.


Solution 3 – Disable and remove Flash

Before the introduction of HTML5, Flash was in charge of web video, but Flash is almost replaced with HTML5 today, and many users suggest to remove and disable Flash if you want to fix Microsoft Edge YouTube errors. First, you need to uninstall Adobe Flash. After Adobe Flash is uninstalled, do the following:

  1. Open Control Panel and select Flash Player option.
    Microsoft Edge won't play YouTube videos
  2. In Storage tab click Delete All button.
    Microsoft Edge YouTube an error occurred
  3. Check Delete All Site Data and Settings and click Delete Data button.
    Microsoft Edge YouTube error no video

Now you need to turn off Adobe Flash Player in Microsoft Edge. To do that, follow these instructions:

  1. Open Microsoft Edge.
  2. Click the Menu button in the top right corner and choose Settings.
    YouTube videos not loading in Edge 
  3. Scroll down to the Advanced settings section and click on View advanced settings.
    Microsoft Edge YouTube black screen
  4. Locate Use Adobe Flash Player option and turn it off.
    Microsoft Edge won't play YouTube videos
  5. Restart your PC, start Edge again and check if the issue is resolved.

Solution 4 – Check for unknown third-party applications

Sometimes unknown third-party applications can be installed on your system and cause Microsoft Edge YouTube errors. To fix this problem you need to find and remove the problematic application from your PC. Users reported that application called KNTCR caused this issue to appear, but after uninstalling the application the issue was completely resolved. Bear in mind that almost any third-party application can interfere with Microsoft Edge, therefore keep a close eye on all installed applications.

If you want to completely remove problematic applications from your PC, it’s advised to use an uninstaller software. There are many great applications that can help you remove problematic programs, and one of the best is Revo Uninstaller, so feel free to try it out.

If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool (100% safe and tested by us) to fix various PC problems, such as malware, unwanted applications and hardware failure.


Solution 5 – Reset flags in Edge

According to users, YouTube errors in Edge can appear due to certain advanced settings. Many advanced users can sometimes enable hidden features in Edge, and that can lead to certain issues.

In some rare cases, certain hidden features might be enabled by default, and that can lead to this problem. However, you can always disable these hidden features by doing the following:

  1. Start Microsoft Edge.
  2. Now in the address bar enter about:flags. Now click Reset all flags to default button.
    Microsoft Edge YouTube not working

After resetting these advanced settings to default, restart Edge in order to apply changes. Once you start Edge, all advanced settings will be restored to default and the issue should be resolved.

In some cases, the problem might be just a single option, and to fix the problem, you need to find and disable that feature. Many users reported that Experimental JavaScript features caused this issue, but you can disable them by following these steps:

  1. Start Edge, and go to about:flags page.
  2. Uncheck Enable experimental JavaScript features option.
    YouTube videos not loading in Edge

Once you disable this feature, restart Edge and the issue should be permanently resolved.


Solution 6 – Install Media Feature Pack

Microsoft Edge YouTube not working

If you’re not familiar, there’s a Windows 10 N version that doesn’t have media features available by default. This is a version of Windows for the European market, and if you’re using N or KN version of Windows 10, you might encounter YouTube errors in Microsoft Edge.

However, you can always install the media components right from Microsoft’s website. Microsoft offers Media Feature Pack for N and KN versions of Windows 10 on their website and you can download it for free. If you have any issue with multimedia, simply download Media Feature Pack and install it, and your issue should be resolved.


Solution 7 – Make sure that the correct audio device is set as default

If you have problems with YouTube and Edge, the issue might be your audio device. Sometimes you might have multiple audio devices on your PC or even a virtual audio device, and if the incorrect audio device is set as the main audio processor, you might encounter certain issues.

However, you can always fix this problem simply by changing your default audio device. To do that, just do the following:

  1. In the bottom right corner of your Taskbar, right-click the sound icon and choose Playback devices from the menu.
    YouTube videos not loading in Edge
  2. List of playback devices will now appear. Select your speakers or headphones on the list, right-click them and choose Set as Default Device from the menu. Now click Apply and OK to save changes.
    Microsoft Edge won't play YouTube videos

After setting the correct playback device, the issue should be resolved and you’ll be able to play YouTube videos and other multimedia without issues.


Solution 8 – Install older graphics card driver

Sometimes you might encounter YouTube errors due to your graphics card drivers. Although it’s recommended to always use the latest drivers, in some rare cases the latest drivers can lead to YouTube errors in Edge.

However, you can always install an older version of your graphics card drivers and check if that solves the problem. If older drivers solve the problem, you might want to prevent Windows 10 from automatically updating them. Windows 10 tends to automatically update outdated drivers, and by doing that sometimes the issue can reemerge. To prevent that, be sure to check our guide on how to block Windows 10 from updating drivers.


Solution 9 – Clear the cache

According to users, if you’re having YouTube problems in Microsoft Edge, the issue might be your cache. Your cache can get corrupted and sometimes that can lead to various issues. However, you can easily fix this problem simply by removing your cache. To do that, you just need to follow these steps:

  1. Click the Menu icon in the top right corner and choose Settings from the menu.
  2. In the Clear browsing data section click the Choose what to clear button.
    Microsoft Edge YouTube error not showing
  3. Select the components that you want to remove and click the Clear button.
    Microsoft Edge YouTube black screen

After clearing the cache, check if the problem with YouTube is resolved.

You can usually fix Microsoft Edge YouTube errors simply by turning on software rendering or by changing your system settings. If that doesn’t work, you might want to consider switching to a different web browser.


Editor’s Note: This post was originally published in September 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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