FIX: Microsoft account password reset doesn’t work

Loredana Harsana
by Loredana Harsana
Windows & Software Expert
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was on top of the world and... Read more
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  • Many users complain that their Microsoft account password reset doesn't work. This simply prevents them from accessing their account.
  • Clearing your browser history and deleting all stored data is a quick way of solving the password reset issue.
  • Another efficient way of fixing this annoying problem is by using another alternative to sign in.
  • Filling out the Recovery form is yet another solution to take into consideration, as a last resort.
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Depending on the issue you are dealing with, there are several ways on solving any problem related to your Microsoft account and it does not have to be a time-consuming task.

It’s not uncommon to forget the Microsoft password and find yourself in a situation where you need to reset it in order to log in. It seems though, that for many users this is not possible.

In case you are wondering what to do if the Microsoft account password reset is not working, we’ve got you covered. Just keep on reading this article to find out some quick tips.

What to do if the account password reset doesn’t work?

1. Check for incorrect entries

Although it sounds like an easy solution, it is always a good thing to check one more time and to remember at the same time that passwords are case-sensitive.

Make sure to check that all caps are not on and try to ensure that you do not have typos in your password. Using Notepad to check the accuracy of the password is recommended.

Another important aspect is to ensure that you have entered your email correctly and that the domain name you are using is the correct one. The domain name is the one that appears after the @ symbol.

2. Clear browsers’ history

  1. Simultaneously press Google Chrome’s Ctrl + Shift + Del keyboard shortcut.
  2. Select the All Time option on the drop-down menu.
  3. Tick the checkboxes for cookies, cached images, and browser history.
  4. Click the Clear data option.

3. Use a different way to sign in

In case you have set up previously a Windows Hello PIN for the current Microsoft account go to the devices and try to recover your account.

If for example you have been locked out of your Windows PC, then the first thing to do is to go to the login screen and click on the I Forgot My PIN option. Follow the steps presented on the screen to recover your login credentials.

4. Fill out the recovery form

If you have tried all the above solutions but none of them was successful then the next recommended thing to do is to fill out a recovery form.

Before proceeding with this step, it’s important to make sure that you have a working email address that you can access as there you will receive the information about your request.

The email account does not need to belong to you, it can just as easily be one that a friend or a relative uses. Or you can create a temporary outlook.com account for free.

It is recommended that you complete the recovery form by using a device that you have previously used to sign into your account and from a commonly known location.

This is about all. We hope that the information we have presented in this article will help you solve the Microsoft account password reset not working problem.

Perhaps a good idea in the future will be to use a tool that will help you manage all your passwords automatically. By doing this you should avoid this kind of situation from happening again.

As always, don’t hesitate to drop us a message in the comments section below and let us know which one of the presented solutions here helped you solve the problem.

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