Microsoft Teams doesn’t sync? Try these simple methods

Teodor Nechita
by Teodor Nechita
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Microsoft Teams is the latest addition to the Microsoft Office 365 Suite, and it acts as the de facto collaborative software from Microsoft.

Microsoft Teams is also fully integrated with many other Office 365 services, such as Skype, SharePoint, Exchange, and Yammer.

It also has a mobile version, available on both Android and iOS (audio only).

In theory, Teams should provide a simple and easy-to-use app that allows you to chat with your team via text, have a voice conversation, or a video meeting.

However, some users have been complaining on the official forums that they are having problems with the mobile app.

More precisely, they state that anything they send via the mobile app doesn’t get synced with what is sent via the desktop version.

We are unable to come back to our desktop and see the text that was sent to us on Teams while on the move !
Guys having stable sync between all devices is essential or else we are losing important chats while working on our desktops or vice versa !
If someone sends any text or any interaction on a team channel and I see it on my mobile, whenever i am on my desktop the text or the interaction does not show very disturbing.

Curious about how Microsoft Teams works? Read up on our detailed guide!

What can I do to make my Microsoft Teams sync?

Further research down the thread revealed that this is actually a pretty common issue for many users.

Unfortunately, this isn’t the first time Microsoft Teams has issues when it comes to the compatibility between the desktop and the mobile app versions.

Relaunch Microsoft Teams

From the issue’s description, this is most likely a cache problem related to the app.

As such, the only solution left would be to close the app and restart it.

microsoft teams not syncing taskbar

  1. Navigate to the Taskbar
  2. Right-click Microsoft Teams
  3. Log Out
  4. Restart Microsoft Teams
  5. Check to see if the chats are now synced

Tired of Microsoft Team’s constant bugs? Check out these other great collaborative programs!

Additionally, you could open the Task Manager and close Microsoft Teams from there to make sure everything is shut down for good

  1. Press Ctrl + Shift + Esc
  2. Right-click the Microsoft Teams process in the Task Manager
  3. Select End Process
  4. Restart Microsoft Teams

This issue is rather serious considering it basically nullifies the functionality of the mobile app.

Many users even went on stating that this bug is the reason their organization chose a different collaborative tool.

Do you use Microsoft Teams within your organization? Are you encountering any similar issues with the program?

Let us know in the comments section below.