Microsoft Teams doesn’t sync? Try these simple methods

Teodor Nechita
by Teodor Nechita
Software Managing Editor
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  • In times where remote work becomes the trend, Microsoft Teams continues to increase its market share every day
  • Millions of files and messages are send on the platform daily making it one of the most popular business tools worldwide
  • Should Microsoft Teams fail to sync data, there's no need to panic as this issue can easily be fixed with the help of this guide
  • This post is part of our Microsoft Teams hub where we compiled plenty of useful guides on this tool
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Microsoft Teams is the latest addition to the Microsoft Office 365 Suite, and it acts as the de facto collaborative software from Microsoft.

Microsoft Teams is also fully integrated with many other Office 365 services, such as Skype, SharePoint, Exchange, and Yammer.

It also has a mobile version, available on both Android and iOS (audio only).

In theory, Teams should provide a simple and easy-to-use app that allows you to chat with your team via text, have a voice conversation, or a video meeting.

However, some users have been complaining on the official forums that they are having problems with the mobile app.

More precisely, they state that anything they send via the mobile app doesn’t get synced with what is sent via the desktop version.

We are unable to come back to our desktop and see the text that was sent to us on Teams while on the move !
Guys having stable sync between all devices is essential or else we are losing important chats while working on our desktops or vice versa !
If someone sends any text or any interaction on a team channel and I see it on my mobile, whenever i am on my desktop the text or the interaction does not show very disturbing.

Curious about how Microsoft Teams works? Read up on our detailed guide!

Fix Microsoft Teams not syncing with Outlook or Sharepoint

Further research down the thread revealed that this is actually a pretty common issue for many users.

Unfortunately, this isn’t the first time Microsoft Teams has issues when it comes to the compatibility between the desktop and the mobile app versions.

Relaunch Microsoft Teams

From the issue’s description, this is most likely a cache problem related to the app.

As such, the only solution left would be to close the app and restart it.

microsoft teams not syncing taskbar

  1. Navigate to the Taskbar
  2. Right-click Microsoft Teams
  3. Log Out
  4. Restart Microsoft Teams
  5. Check to see if the chats are now synced

Tired of Microsoft Team’s constant bugs? Check out these other great collaborative programs!

Additionally, you could open the Task Manager and close Microsoft Teams from there to make sure everything is shut down for good

  1. Press Ctrl + Shift + Esc
  2. Right-click the Microsoft Teams process in the Task Manager
  3. Select End Process
  4. Restart Microsoft Teams

This issue is rather serious considering it basically nullifies the functionality of the mobile app.

Many users even went on stating that this bug is the reason their organization chose a different collaborative tool.

Do you use Microsoft Teams within your organization? Are you encountering any similar issues with the program?

Let us know in the comments section below.

FAQ: Learn more about syncing your Microsoft Teams data

  • How do I sync Microsoft Teams to my desktop?

To sync your Microsoft Teams files to your desktop, navigate to your Files and then click on the option Open in SharePoint. This will open your Teams files in SharePoint and you can then sync them to your computer.

  • How do I sync my Outlook calendar with my Microsoft Teams?

Here are the steps to follow to add and sync a calendar to Microsoft Teams:

  1. Open the Microsoft Teams admin center, and select the group whose calendar you want to sync.
  2. Then, go to your Teams channel, add a new tab and select Website.
  3. Now, copy the calendar name and URL from your Outlook Web App and paste in the website section of the new tab your opened in Teams.
  4. Sign in to your Microsoft account
  • What can I do if Microsoft Teams app is not syncing?

If your Microsoft Teams app is having issues syncing your data, you should see a banner with a Refresh link. Simply select the Refresh link to launch the app again and start the sync process.

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Editor's Note: This article was originally published in October 2019 and was revamped and updated in November 2020 for freshness, accuracy, and comprehensiveness.