3 Ways to Fix Netflix when It’s Not Playing HDR Video

Netflix may not play HDR if the graphics card is outdated

by Henderson Jayden Harper
Henderson Jayden Harper
Henderson Jayden Harper
Passionate about technology, Crypto, software, Windows, and everything computer-related, he spends most of his time developing new skills and learning more about the tech world. He also enjoys... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Netflix subscription plan determines if you can play videos in HDR format.
  • Streaming on your PC with an outdated video card can cause Netflix not to play HDR videos.
  • Some TVs or devices are not designed to support HDR streaming.
To fix various PC problems, we recommend DriverFix:
This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Check all your drivers now in 3 easy steps:

  1. Download DriverFix (verified download file).
  2. Click Start Scan to find all problematic drivers.
  3. Click Update Drivers to get new versions and avoid system malfunctionings.
  • DriverFix has been downloaded by 0 readers this month.

Streaming video content on platforms like Netflix is most enjoyable when you have a premium picture quality mode of viewing. It offers a real-life viewing experience that allows you to stream videos in the best way possible.

However, many streamers complain about Netflix not playing HDR when streaming. It indicates that the feature is either unavailable or not working.

The HDR (High Dynamic Range) offers a higher range than the average range. The highlight gives a higher contrast with more prominent colors and light intensities for a high-quality visual effect.

However, users may experience Netflix HDR not working on Windows 11 for many reasons, including outdated video card drivers, device HDR support, etc.

Why is my Netflix not showing HDR?

  • Outdated video card driver on Windows: Users may encounter issues with Netflix HDR on Windows 11 if the video card driver on the PC is outdated. Windows drivers help the computer function at its best and may malfunction if these drivers are not updated.
  • TV or Monitor does not support HDR stream: Not all TVs or monitors can work with HDR streaming. Some devices cannot work with HDR stream displays, so you can access the Netflix HDR unless it’s on supported devices. So, Netflix HDR may not work on Android smart TVs if they don’t have 4K resolution or HDR formats.
  • Your Netflix plan does not support the video display format: Playing videos in various resolutions on Netflix depends on your subscription plan. Not all packages can access high-resolution videos.

How can I watch Netflix videos in HDR?

1. Update your video card drivers

  1. Press Windows + R keys to prompt the Run command.
  2. Input devmgmt.msc and press Enter to open the Device Manager.
  3. Click on Display adapters and select the Graphics card from the drop-down.
  4. Click the Update driver option and select Search automatically for updated driver software.

Updating the video card driver on your PC will resolve the issue.

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


Keep your PC components drivers working perfectly without putting your PC at risk.

Free trial
Visit website

Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

2. Ensure that your TV or monitor supports HDR

If you’re struggling with Netflix HDR on unsupported devices, switching to a device that supports 4K resolution or HDR formats videos is best.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

We recommend you check the features of the smart TV, monitor, or Android devices you want to purchase to ensure that it supports HDR streaming.

3. Upgrade to a Netflix plan that supports HDR format streaming

Because not all subscription plans on Netflix can play HDR format videos, you need to upgrade to a higher plan to access them.

However, you can check the Netflix plan page for more information.

Is HDR the same as 4K?

Many users mistake the HDR for a 4K display because they seem similar. However, HDR has more visual impact and effects on the display.

It offers a higher contrast or wider color and brightness range than other display ranges. Also, 4K provides a more defined image quality and makes your display sharper.

Nevertheless, you can run into some other problems on Netflix, which can be annoying. The audio out-of-sync error on Netflix is an issue you can encounter.

Likewise, you can read about ways to fix HDR video streaming not supported errors on your PC.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

This article covers:Topics: