Are you getting stuck on the login or CTRL+ALT+DEL screen when using your computer?
If so, have you tried unplugging any devices connected to the computer? Or maybe you’ve tried to restart your computer and nothing happens?
At this point, you could try clicking on Ease of Access on the lower left corner of the login screen if your mouse is working. Select Type without the keyboard (on-screen keyboard) and use the mouse to press the CTRL+ALT+DEL keys.
Sometimes the issue is with your keyboard, which could be dead or has come loose so you can check the keyboard’s connection to the PC. If it’s a wireless keyboard, check the batteries. If you don’t get an y lights coming on when pressing Caps Lock, or Num Lock, then your keyboard is most likely shot.
Should none of these quick fixes work, you can go ahead and try the suggested solutions here.
FIX: Computer Stuck On Ctrl Alt Delete Screen
- Perform a hard reset
- Roll back graphics/video card driver
- Perform a startup repair
- Disable fast boot/startup
Solution 1: Perform a hard reset
This will be different depending on whether your computer has a removable battery or a sealed (non-removable) battery.
For removable battery computer, switch off the computer and remove any plugged devices, disconnecting all external connected peripherals, and then unplug the power adapter from the computer.
- Remove the battery from its compartment, and then press and hold the power button on your computer for about 15 seconds to drain any residual electrical charge from its capacitors.
- Insert the battery and power adapter back to the computer but don’t connect any other devices just yet
- Press the Power button to turn on your computer. You’ll see the startup menu opening, so use the arrow keys to select Start Windows Normally and press Enter
- You can now reconnect the devices one at a time, and you’re good to go. Remember to run Windows Update and update all device drivers.
For a computer with a sealed or non-removable battery, don’t try to remove it as this can void your warranty. Do the following instead:
- Turn off the computer and remove any plugged devices or peripherals, and unplug the power adapter from the computer.
- Most laptops can be reset by pressing and holding the Power button for 15 seconds. So do this, then plug back the power adapter but not any other devices.
- Press the Power button and start your computer, then select Start Windows Normally and press Enter
- Reconnect other devices and peripherals, one at a time, and run Windows Update as well as updating all device drivers after the reset.
Solution 2: Roll back graphics/video card driver
- Right click Start
- Select Device Manager
- Select Display Adapters and click to expand the list then choose the card.
- Right click the on the card, and then select Properties.
- In Properties, select the Driver tab
- Select Roll Back Driver, then follow the prompts
Note: If the button is unavailable, that means there’s no driver to roll back to. If Windows can’t find a new driver for your graphics/video card, visit your computer manufacturer’s website to download the latest driver.
Always make sure to keep your drivers updated for your PC to work properly. We recommend Tweakbit’s Driver Updater tool for an easy and safe automatic update.
This tool is approved by Microsoft and Norton Antivirus and will prevent damaging your PC by downloading and installing the wrong driver versions. Below you can find a quick guide how to do it.
- Download and install TweakBit Driver Updater
- Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
- Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.
Disclaimer: some features of this tool are not free.
- ALSO READ: Fix: Stuck on Automatic Repair Loop on Windows 10
Solution 3: Perform a startup repair
You can do this by first downloading the Windows 10 ISO and creating a media creation tool, then perform a startup repair.
Once you have the installation media, do the following:
- Start your computer from the installation media by inserting the disk or USB drive stick. If you get a message asking you to ‘press any key to boot from DVD’, press any key on your laptop or computer’s keyboard. if you don’t see such a message, change the boot order in your BIOS settings so that it starts from the disk or USB.
- When you see Install Windows page, click Repair your computer to start the Windows Recovery (WinRE) environment
- Go to Choose an option screen
- Click Troubleshoot
- Select Advanced Options
- Click Startup Settings and then click Restart
- Once this is done, complete the repair and check if you can start your computer again.
Solution 4: Disable Fast Boot
Some users have raised concerns over the Fast Boot setting in BIOS that hinders booting and fast loading of the desktop, creating many problems in Windows 10. You could try and disable this in your computer’s BIOS and see if it fixes the problem.
- Right click Start
- Select Control Panel
- Click Hardware and Sound
- Click Power Options
- Click Choose what the power buttons do
- Click Change settings that are currently unavailable
- Scroll down to Shutdown settings
- Uncheck Turn on fast startup
- Click Save changes
Did any of these solutions help you fix the ‘computer stuck on CTRL ALT DELETE screen’ problem? Let us know by leaving a comment in the section below.
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